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| Weights and sizes. What may be carried as hand luggage. | |||||
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| What the legislation protecting you has to say. | |||||
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| Guidelines for your baggage and objects carried. | |||||
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Checked-in baggage is stowed in the airplane’s hold and each adult customer is entitled to up to 2 suitcases totaling 23 kg in accordance with National Civil Aviation Agency (ANAC) Order 676, Article 37, Paragraph b, of November 13, 2000.
All special baggage items, whether or not within a customers’ allowance, are subject to exclusive charges for being difficult to stow, and an extra transport charge of R$ 100.00 will be levied at the airport’s check-in counter.
- Items classed as special baggage:
- Fishing rods – per rod case;
- Surfboards - per unit;
- Bicycles – per unit;
- Skis/snowboards – per unit;
- Bows and arrows - per bag (if dispatched);
- Kite boards or surfboards – per unit;
- Scooters – per unit;
- Items not classed as special baggage, and included in the baggage allowance (excess will usually be charged if the allowance is exceeded):
- Golf bags
- Skateboards
- Bowling balls
- Body boards
- Balls (must be empty)
- Skates
- Items that must be dispatched as separate cargo:
- Kayaks
- Windsurfs
Children aged under 2 travel free and have no baggage allowance, as long as they travel on the lap of a person aged over 12 accompanying them. Children aged from 2 to 12 have a baggage allowance of up to 2 suitcases with total weight 11.5 kg.
Baggage beyond the allowance will be classed as excess baggage and charged 0.5% of the normal economy fare (Y) for the flight for each kg in excess, and may be dispatched as unaccompanied cargo on a later flight.
Excesses of more than 70 kg must be transported as cargo using the proper procedure and may not be transported as baggage.
Customers wishing to transport metal objects or objects that may cause damage through the action of a blade or sharp point, such as knives, tweezers, scissors, probes, penknives, razors, nail cutters, envelope openers and similar objects must place them in baggage to be checked-in. Objects of this type may not be carried onto the aircraft as hand baggage.
Hand Luggage allowance
Hand luggage is luggage, which is not checked in by the Client and is free of charge or freight fee.
You should be aware that all hand luggage is the Client's entire responsibility.
According to that provided in article 42 of Ordinance 676 of National Civil Aviation Agency (ANAC), hand luggage may weigh as much as five kilos. Also, the size of hand luggage must not exceed the total of 115 centimeters in dimension (length + width + height).
We advise passengers that hand luggage should be used to transport money, securities, documents, electronic equipment and accessories (cellular phones, cameras, laptop computers, palmtops, walkmans, filming equipment, etc) medications, keys, etc.
Also, any fragile, important or valuable objects must comply with the weight and size restrictions imposed by ANAC Ordinance 676.
We hereby inform you that Gol Linhas aéreas inteligentes shall not be liable for any losses and damages of any nature to checked in baggage, which contains such articles.
Free Baggage
In addition to hand luggage, the transportation of the following items is also permitted without extra charge:
a) books and magazines used for on board reading;
b) 01 overcoat, raincoat, poncho or coat for personal use;
c) 01 umbrella or cane;
d) 01 handbag or backpack containing personal items;
e) 01 foldable wheel chair (checked in on the cargo hold as luggage) or crutches in the event that the passenger needs such items;
f) 01 baby carriage (checked in) or 01 baby carrier in the event that the child is under two years of age and is accompanied by a paying Client.
In relation to items d) and e), in the event that the Client intends to board with two or more of these referenced items, only one of them will be allowed free of charge. The others may be checked in normally within the 23-kilo limit.
Objects which may not be transported on flights:
Pursuant to Ordinance 676 by National Civil Aviation Agency (ANAC) neither hand luggage or checked in baggage may contain the following items:
a) alarm devices;
b) explosives, including empty cartridges, ammunition, pyrotechnic material, hunting weapons, hand guns and fireworks;
c) gases (flammable, nonflammable and poisonous) such as butane, oxygen, propane or oxygen tanks;
d) flammable liquids used for combustion such as lighters, heaters or other uses;
e) flammable solids such as phosphorus, and articles which ignite easily;
f) spontaneous combustible materials;
g) substances which, when in contact with water, emit flammable gases;
h) oxidizing materials, such as lye powder, chemical bleaches and peroxides;
i) poisonous and infectious substances (toxic materials) and such as arsenic, cyanide, insecticides and defoliants;
j) radioactive materials;
l) corrosive materials, such as mercury, acids, alkaloids and corrosive liquid batteries;
m) magnetic materials; and
n) biological agents such as bacteria and viruses.
o) perishable products containing ice in bars or loose ice cubes on the inside of the packaging
p) any types of paint (including the serigraphic kind)
Please remember that the articles do not comprise an exhaustive list, which may be expanded by specific legislation. Additionally, the owner of the baggage is liable for any damages, which it may cause the airline, or any other person, from noncompliance with the prohibitions established in this article.
All perishable products and food items, foodstuffs in general such as fish, crustaceans and other sea food, fresh or frozen, must be packed in leak proof containers, that assure against any accidental splitting, tearing or unpleasant odors. The external packaging must be made of Styrofoam wrapped in resistant plastic. Only ice in the form of gel or packed in separate hermetically sealed plastic bags will be permitted on the plane. In the event that the packaging is deemed inadequate and any possibility of damage to the aircraft or passenger baggage is detected, Gol is entitled to refuse the product and deny transportation thereof.
According to Civil Aviation regulations, Gol is entitled to inspect the contents inside the Styrofoam containers to examine the conditions of the packaging.
The transportation of firearms must comply with the special restrictions provided for in specific legislation.
Motorized wheelchairs will only be transported if they run on gel batteries and any other types must be boarded without the respective batteries.
If there are any questions about any types of materials to be transported, please contact our Customer Relations Service (Serviço de Relacionamento com o Cliente - SRC): 55 11 5212 0046.
Baggage subject to approval
Gol Linhas aéreas inteligentes reserves the right to refuse to transport certain baggage, owed to weight, size and type of luggage which may be regarded as dangerous, difficult to handle or inappropriate for transportation on an aircraft. In this regard, musical instruments, art objects (statues, paintings, sculptures, etc) as well as other items are subject to approval.
Fragile or perishable items are subject to baggage acceptance approval. They will only be permitted as baggage if they are appropriately packaged.
The transportation of live animals is also subject to approval by Gol Linhas aéreas inteligentes, depending on the route, length of the flight, size of the animal and available space for it (see further details in the section entitled Gol Clients).
New rules for departing passengers carrying liquids onto International and National flights
Check if you are subject to these limitations
Starting from April 1, the passengers of International flights (even during domestic stages) and National flights, that use the departure lounge that is used for International flights (flights that begin with “G37”) will be subject to the restrictions stipulated by the Agência Nacional da Aviação Civil – ANAC (National Agency of the Civil Aviation) for the transportation of liquid substances in their hand luggage.
The transportation of liquids (including gel, paste, cream, aerosol and similar) should comply with the following rules:
- the liquid should be in a bottle having a capacity of 100 ml or less. Bottles greater than 100 ml cannot be transported, even if they contain the stipulated amount.
- the bottle should be placed adequately (allowing space) inside of a sealed transparent plastic bag, having a maximum capacity of 1 liter and a maximum size of 20 cm x 20 cm.
In the departure lounge, the plastic bag should be presented for inspection at the X-Ray equipment, separately from the hand luggage, laptop and garments.
Each passenger may carry on a single plastic bag*. Therefore, other bottles containing liquids must be transported, previously packed, in dispatched luggage.
Liquids that have been acquired in Free Shops may exceed the limit stipulated above, as long as they are in stamped plastic bags with the purchase receipt being visible and with the date of the beginning of the flight for passengers that are departing or are on a connection flight.
This measure does not guarantee the acceptance of bags stamped in other States, in the case of connections at their airports, it is yet informed that the passengers that find themselves in this situation may have their products confiscated by foreign authorities.
Click here to read the complete ANAC document.
* There is no transportation limit for medicines with the due medical prescription, baby's foods and special dietary liquids in reasonable quantities for use during the total period of flight, including eventual stopovers. These products should also be presented at the security area in the departure lounge.
• Try not to transport fragile or perishable objects in your luggage.
• Identify your luggage both inside and outside by means of labels bearing your name and address.
• Do not take any luggage that does not belong to you, or luggage the contents whereof are unknown to you.
• While at the Client terminal, keep you luggage under your care and observation.
• Always check with the airline first if you wish to ship fragile or perishable items or animals. In case you are in doubt regarding any types of materials, kindly get in contact with our Customer Service and Relationship Center: 55 11 5212 0046.
• Make sure that you do not leave behind any hand carried luggage or personal effects in the aircraft at deplaning time.
