Optional service fees

Pre-flight Products & Services
 
CARRY-ON BAGGAGE​
Free Carry-on Baggage (one bag plus one personal item)
 
Promotional, Plan ahead or Flexible Fare
Carry on luggage has strict limitations due to space available for storage. All bags carried onboard must fit in the overhead bins or underneath the seat in front of you (floor storage not allowed on bulkheads or exit rows to comply to safety regulations). Carry on luggage dimensions limited to the linear sum of 115 cm (length + width + height).  Additionally, customers may bring onboard a small personal item such as:
a) 1 purse, briefcase, camera bag, or diaper bag
b) or 1 laptop computer
c) or 1 item of similar size
 
Additional items allowed on board (not subject to personal item limitation):
a) Special items like strollers, child restraint seats, or assistive devices such as wheelchairs oor crutches
 
All items subject to onboard space limitations and storage space, and may need to be gate checked free of charge.
 
CHECKED BAGGAGE
Free
 
Promotional, Plan ahead or Flexible Fare
Between Brazil and North America:
  - Adult / Child: 2 pieces up to 32Kg each
Among other countries (except Brazil) and North America:
  - Adult / Child: 1 piece up to 23Kg
• Other destinations and South America:
  - Adult/Child: Total 23Kg - regardless of the amount of luggage
  - Baby (until 1year and 11 months) without payment of a seat has no baggage allowance
 
• In addition to the permitted allowance:
  - Wheelchairs (checked baggage) or
  - Other auxiliary medical or assistive equipment
 
Comfort Fare
Between Brazil and North America:
  - Adult/Child: 2 pieces up to 32 kg each
• Among other countries (except Brazil) and North America:
  - Adult/Child: 1 piece of up to 32 kg each
• Other destinations and South America:
  - Adult / Child: Total 32Kg - regardless of the amount of luggage
  - Baby (until 1year and 11 months) without payment of a seat has no baggage allowance
 
• In addition to the permitted allowance:
  - Wheelchairs (checked baggage) or
  - Other auxiliary medical or assistive equipment
 
OVERSIZE OR OVERWEIGHT CHECKED BAGGAGE
Anything over the free checked baggage allowance is charged as excess baggage. The maximum weight allowed per customer is 70Kg (free + excess). Above 70 kg baggage must be checked as cargo via Gollog.
 
• Up to 4 bags may be checked per passenger on flights operated by Gol
• We may limit the amount of excess baggage when such excess prevents us from transporting up to two bags per passenger
• All excess or overweight bags are accepted on a space-available basis. If the baggage cannot be carried on the same flight with you, it will be transported on the next available flight.
 
Flights within Brazil: The baggage that exceeds the maximum allowable allowance will be charged 0.5% of the full fare (Y) per kg in excess of the allowance
International flights: The charge will be 1% of the full fare (Y) per kg in excess, except on flights to the United States.
USA: For flights between Brazil and the U.S. is charged USD200, 00 per piece of additional luggage or for overweight items
Dominican Republic to/from the U.S.: USD 40.00 per piece of overweight or additional luggage
 
PETS AS CHECKED ITENS
Transport of dogs and cats (except animals with short muzzle and guide dogs) are permitted by GOL (subject to charge). Wild animals should be transported via cargo (Gollog).
 
Many countries have strict regulations regarding international pet travel. Remember to make arrangements in advance.
• Contact the embassy or consulate of the destination country to determine pet travel regulations.
• Obtain all necessary paperwork (such as health certificates and documentation) regarding your pet's travel.
• Contact your local veterinarian to ensure your pet is in compliance with foreign health regulations.
• Check with the CDC about the importation of pets into the United States.
• Check with APHIS about international animal export regulations.
 
Additional fees and charges may apply. Terminal handling charges, customs clearance fees, veterinarian service, and/or kennel storage fees are in addition to shipping rates and will be charged to the shipper or pet owner upon arrival at destination airport. All fees and charges must be paid in full prior to the release of animal.
 
Additionally:
• Must be brought to the GOL facility at least four hours prior to departure
• Live animal shipments for international transfers to other carriers are not accepted
• Require kennels that have ventilation openings on three sides, in addition to the door opening.
 
Service charge of  R$ 90.00 (or equivalent) PLUS a fee based on weight (1% of the fare Y x bodyweight + shipping box)
 
At this time GOL does not accept pets in cabin for a fee, with the exception of service or guide dogs, which are free of charge.
 

Additional Fees and Services
 
ONLINE BOOKING (WWW.VOEGOL.COM)
No fees.
 
CALL CENTER, GOL STORE OR TRAVEL AGENCY
 
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UNACCOMPANIED MINOR
At this time GOL does not accept pets in cabin for a fee, with the exception of service or guide dogs, which are free of charge
Children under 5 years old are not permitted to travel.
 
- For flights within Brazil
R$ 100.00 per flight and per passenger
- For international flights GOL
USD 75.00 per flight and per passenger.
- charges paid in US Dollar will be converted to Brazilian Real currency at the prevailing exchange rate being used by the respective banks or financial institutions
 
FARE FAMILIES AND CANCELLATION FEES, FLIGHT CHANGE FEES, AND NO SHOW FEES
 
Compare GOL fares
 
Find which fare best fits your budget by comparing their benefits on the table below. 
 
  COMFORT FLEXIBLE PLAN AHEAD PROMOTIONAL
Smiles Miles All destinations 150% 125% 100% 30%
Access to Smiles VIP Lounge All destinations Yes      
Priority All destinations Boarding / Baggage Boarding    

Additional seat charge exemption when
seats are available

All destinations      
Refundable amount All destinations 90% of fare 90% of fare 50% of fare Not refundable
Cancellations or Changes All destinations     USD 60,00 (*) USD 60,00 (*)
No-show All destinations     USD 100,00 (*) USD 100,00 (*)
Child discount All destinations Starting at 40% Starting at 40% Starting at 40%  
Baggage allowance (Adult or Child) Between Brazil and North America 2 items of up to 32Kg
each
2 items of up to 32Kg
each
2 items of up to 32Kg
each
2 items of up to 32Kg
each
Between other countries (except Brazil) and North America 1 item of up to 32Kg 1 item of up to 23Kg 1 item of up to 23Kg 1 item of up to 23Kg
Other destinations 32Kg 23Kg 23Kg 23Kg

*No fee will be charged if the purchase was made in the last 24 hours.

In addition to these charges, GOL also offers its customers two unique classes for agencies. To learn more, call your travel agent.
  
  
SMILES Program
 
CANCELLATION OF MILEAGE RESERVATIONS
Fee to process a cancelation and credit miles in your account:
 
• Fees vary between BRL 80 to 100 or USD 40 to 50 depending on categories used to issue the ticket
 
Miles that would have otherwise expired will not be credited back to the account.

In-flight Products & Services
 
PREFERRED SEATS
The price of preferred seats may vary depending on the type of seat (e.g. emergency exit, empty middle seat, windows, etc..), And also may vary by origin and destination,  the duration flight, or others  depending on rules. Fees will be set by segment.
 
Any destination in South America, Aruba, Bogotá and Punta Cana: R$ 30.00 or USD 15
Flights to Santo Domingo or USA: USD 50.00
Flights from Brazil to USA:  USD 100
 
Remarks:
(*) The amount in USD is converted to the local currency of the PNR case the currency is other than USD and USD.
(**) The amount in USD is converted to the local currency of the PNR case the currency is other than USD.
 
FOOD
GOL offers complimentary beverages and a light meal/snacks on flights Brazil to/from the Caribbean, USA, and Venezuela.
 
On other Brazil and South America flights GOL has a buy on board service. Among the products offered are sandwiches, snacks, hot drinks, beers, soft drinks, juices, among others. Water is free.
 
Sample prices, subject to changes and availability:
• Sandwiches: R$ 13,00
• Cookies, Chips, Nuts: R$ 5,00
• Hot or cold drinks or beers: R$ 5,00
• Red wine: R$ 15,00
 
Cash and most credit cards accepted

Trip Extras
 
ONE DAY PASS (VIP SMILES LOUNGE - GRU)
Work or relax in style at  GOL Lounge in GRU or GIG. Purchase a One-Day Pass and enjoy complimentary cocktails, healthy snacks, free Wi-Fi, personalized flight assistance and more.
 
Price
Any customer: USD50,00
 
Smiles Customers:
• Smiles: USD 45,00 (customer) or USD 50,00 (guest)
• Silver: USD 40,00 (customer) or USD 50,00 (guest)
• Gold or Diamond: free for Smiles customer or USD 40,00 (guest)
 
Accepted payment: Brazilian credit card. It´s not allowed cash or foreign credit card.​