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Traveling by plane can be easier than you imagine. To help you answer questions and plan your flight we have prepared this practical travel guide. Here you will find useful information ranging from before you buy your ticket to your arrival at your destination.

Select from the subjects below and get tips from GOL for your worry-free trip.

Check-in cancellation

Please confirm your presence on the flight only when you are certain that you will be able to travel.
After checking in (whether online, via mobile phone, self-service station, or at the customer service counter), you can no longer cancel your check-in or your ticket either online or through GOL Customer Service.
In this case, your cancellation can only be made at the GOL customer service counter at the airport of departure. Therefore, be aware! If you have any questions, please find one of our GOL attendants at the airport. They will be ready to help you.