Checked baggage

Checked baggage must be within the following maximum limits:

Carryon baggage Checked baggage Smiles Clients Benefits Excess baggage cost
Domestic 1 (one) item weighing 5kg (11 lbs) 23 kg (50 lbs)
Regardless of the number of items
Diamond: + 20kg* (44 lbs)
| Gold: + 20kg* (44 lbs) Silver: + 10kg* (22 lbs) |
Smiles: None (*or 1 item weighing up to 32 kg (71 lbs)
according to the airport’s regulations)
0.5% of the Full Fare
International
South America
1 (one) item weighing 5kg (11 lbs) 23 kg (50 lbs)
Regardless of the number of items
Diamond: + 20kg* (44 lbs)
| Gold: + 20kg* (44 lbs) Silver: + 10kg* (22 lbs) |
Smiles: None (*or 1 item weighing up to 32 kg (71 lbs)
according to the airport’s regulations)
1% of the Full Fare
International
North America
1 (one) item weighing 5kg (11 lbs) 2 (two) items weighing 32 kg (71 lbs)
(departing from Brazil)
1 (one) item weighing 23 kg (50 lbs)
(departing from other countries)
Diamond: + 20kg* (44 lbs)
| Gold: + 20kg* (44 lbs) + 10kg* (22 lbs) |
Smiles: None (*or 1 item weighing up to 32 kg (71 lbs)
according to the airport’s regulations)
US$ 200.00 for excess baggage
International
Central America and
the Caribbean
1 (one) item weighing 5kg (11 lbs) 1 (one) item weighing 23kg (50 lbs) + 20kg* (44 lbs) | Gold: + 20kg* (44 lbs)
Silver: + 10kg* (22 lbs) |
Smiles: None (*or 1 item weighing up to 32 kg (71 lbs)
according to the airport’s regulations)
1% of the Full Fare


 23 kg (50 lbs) of total weight.

 The sum of an item’s dimensions (length + width + height) must not exceed 157 cm (61.8 in.).

 Baggage whose linear measurements exceed 158 cm (62 in.) or weigh more than 32 kg (70 lbs.) per item will not be accepted, not even as excess baggage.

 In the case that there is excess baggage, accommodation is subject to space availability.

 Small musical instruments can be taken on board as carry-on baggage.

 Large musical instruments must be transported on an extra seat purchased separately.

 Sports equipment can travel as checked baggage in the aircraft baggage compartment.

Baggage with personal items

Fragile items

 Fragile items are accepted on Codeshare flights, however, the item must be appropriately wrapped and the passenger must sign a Liability Waiver. But please note: if the item is damaged for any reason, the passenger will not be reimbursed.

 IMPORTANT: please keep in mind that baggage containing valuable items, such as jewels and money, cannot be checked and will only be accepted as carry-on baggage.