Traveling by plane can be easier than you imagine. To help you answer questions and plan your flight we have prepared this practical travel guide. Here you will find useful information ranging from before you buy your ticket to your arrival at your destination.

Select from the subjects below and get tips from GOL for your worry-free trip.

Pets

GOL is glad to transport your pet on our flights. Check out what you need to do in order to travel with your dog or cat.  But note that only two animals will be accepted in each flight (except in cases of puppies in the same litter and small animals belonging to the same customer). 

Live animals are not permitted inside the cabin. The only animals allowed inside the cabin are service dogs in the company of visually impaired passengers. All other animals are checked inside the aircraft’s forward hold, which is climate controlled to the same pressure and temperature as the passenger cabin.

For dogs or cats to travel, they must be at least four months of age and travel inside a kennel (travel crate or carrier), which may be acquired at pet shops. The kennel must have enough room for the animal to turn around completely, be of strong material, smooth and leak resistant.  The container must carry the customer’s name, address and phone number. 

But be aware that no more than two animals will be permitted per flight. Whelps from the same litter, until the maximum age of 4 months and 29 days (small breeds) and belonging to the same client may board inside the same kennel, limited to two whelps per kennel. If the animals have completed 5 months of age by the day they are to be transported, they will be required to board in separate crates.

The option to use a sedative is a decision made by the client, who must present a report from a veterinarian specifying the type and quantity of sedative to be used, the date and time it is to be administered, and the duration of its effect.

If the animal and the container together weigh more than 30 kg, it must be transported as cargo.  In that case, the trip will be handled by Gollog, GOL’s cargo service.  Dogs who are considered large or vicious will only be accepted if they are medicated for transportation and in containers that ensure their safety during the trip.  In such cases a declaration of responsibility must be filled out by the passenger when he drops the dog off at the Gollog Cargo Terminal.  

For GOL to transport animals as checked luggage, clients must pay a fee of R$ 90,00 (ninety Reals) per segment, plus the total weight of the animal and travel crate multiplied by the amount corresponding to 1% of the full fare of the segment flown. It is important to remember that the dimension of the animal transportation container cannot be over 86cm x 122cm x 135cm.
 

Important! GOL DOES NOT TRANSPORT ANIMALS OF THE FOLLOWING BREEDS:

Brachycephalic canines (short-snout): American Buldog, Boston Terrier, Boxer, Brussels Griffin, Chinese Pug, Chow Chow, Dutch Pug, Pug, Pekinese, English Bulldog, Cavalier King Charles Spaniel, French Bulldog, Bordeaux Dog, Lhasa Apso and Shih Tzu.

Brachycephalic felines (short-snout): Persian, Burmese, Exotic and Himalayan.

Important! GOL DOES NOT TRANSPORT ANIMALS ABOARD:

flights with more than one connection (when more than one connection exists, animals must be transported as cargo);

- flights operated by partner airlines;

- interline and codeshare flights;

- flights to Santo Domingo and the United States..

Below you can see other information about the container for transporting pets, followed by the necessary documentation for domestic and international flights. 
 

Container for transporting pets 

a) The container for transporting live animals must:
 
  • Be of fiberglass or stiff plastic that stands up to damages caused by the weight of other cargo that will be transported with it, and it must prevent the animal from escaping (containers made of wood, wicker or other materials will not be accepted for boarding animals);
  • Have inside dimensions compatible with the size of the animal, allowing it to be comfortable, stand up and turn around (360°), and preventing it from harming itself;
  • Have small lateral openings that ensure air circulation, so the animal can breathe, but provide safety to the operator who will load the container, so he can do his job without risk of being attacked by the animal.
  • Have locking mechanisms that prevent accidental opening from the inside or outside;
  • Have an interior floor lined with a material that contains or absorbs animal urine and feces, avoiding leakage during transportation;
  • Allow for several boarding processes;
  • Be identified with the name, address and phone number for both sender and recipient;
  • Be provided by the customer.

 b) GOL must receive the containers completely clean, disinfected and sterilized so as to prevent illnesses to the animal and third parties.

c) The transport will take place in the in belly of the plane, which is properly pressurized and at the same temperature as the cabin.
 
d) For long trips, the animal must be sedated by the customer, under supervision of a veterinary.
 
e) The animal must be clean, healthy and not smell bad.  If any of the aforementioned conditions are not met, GOL may decline to board the animal.
 
f) The passenger must place a tag on the container with the animal’s identification and owner’s name and telephone number, as well as the reservation (locator) code. 
 

Boarding documentation

 
Documents required for traveling with dogs and cats in GOL flights
Domestic flights International flights
Rabies vaccination certificate for animals over four months of age, containing:

  • The name of the manufacturing laboratory;
  • Type of vaccine;
  • Number of lot/ampoule used.

NOTE: This vaccine must have been applied over 30 days and less than one year before boarding.

Proof of vaccination from street campaigns is not accepted for boarding Gollog flights, because this type of certificate does not include the contents of the vaccine applied or a veterinarian’s stamp and signature.

International Zoosanitation Certificate (CZI), issued by the Ministry of Agriculture, free of charge at international airports.  To get it the customer must:

  • Schedule, over the phone or in person, a consultation with a veterinary of the Ministry of Agriculture, located in international airports.

Animals must be accompanied by health certificates issued by a veterinarian duly registered with the Regional Veterinary Medicine Council in the animal’s state of origin and by a certificate of rabies vaccination.

The veterinary health certificate must state that the animal is in good health and apt for air travel.

Both documents must be within their effective periods, which are:

• 72 hours (Health Certificate - valid thru date should be written on the document footer);

• 01 year (of date of vaccination – required for cats and dogs over 90 days old).

Up to date immunization record, signed by a veterinary doctor containing:

  • Breed;
  • Name;
  • Origin of the animal (pedigree information, if any);
  • Overall state;
  • Owner's name (complete qualification).
- For reservations for animals checked as luggage, the customer must obtain the instructions for procedures and related costs by calling the Gollog Customer Service Center at 0300 101 2001. Up to date immunization record, signed by a veterinary doctor containing:

  • Rabies vaccine, required for animals older than 120 days - must have been applied over 20 days and less than a year beforehand.
To ship the animal as cargo, the responsible party must contact Gollog. Required information on proof of vaccination:

  • Vaccine tag with the name of the laboratory;
  • Type of vaccine;
  • Lot number.
NOTE: Be aware of the expiration period of the health certificate (three days from the date of issuance) and also the CZI expiration (for boarding, ten days from date of issuance, expiring after such time).
If you have any questions about transporting animals, call our Gollog Client Relationship Center at 0300 101 2001.

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