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GOL FAQ

​Select a subject and a theme below and see the FAQ about GOL.


My purchase

 
How do I know my purchase has been confirmed?
If you purchase on the GOL website, you will see the confirmation for the purchased flights at the end of the transaction. Next, we will send you a confirmation email to the address you provided during the purchase. If your purchase was made through the Sales Center, you will be given a reservation code (locator) and will also receive a confirmation e-mail. Finally, if you choose to purchase your ticket at one of GOL’s Ticket Offices, at the end of the transaction you will receive a confirmation in the form of a purchase receipt.

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