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Traveling by plane can be easier than you imagine. To help you answer questions and plan your flight we have prepared this practical travel guide. Here you will find useful information ranging from before you buy your ticket to your arrival at your destination.

Select from the subjects below and get tips from GOL for your worry-free trip.

Changes

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Cancellation New users

  • Under "Your flight", click on "enter your information".
  • Fill in the information for the flight you wish to cancel and click on "continue".
  • Next, select "Cancel flight(s)".
  • Click on “cancel” for the desired flight.
  • Any fare difference will be refunded. To request a refund, click on "Request refund".
  • Under "Change information", print the cancelled ticket.
  • There, your flight has been successfully cancelled.  

Cancellation Registered users

  • Under "Your flight", click on "access your account".
  • Please enter the email address and password you used to register on the GOL website.
  • Under "Pending flights" click on "edit" for the reservation you wish to change. Next, select "Cancel flight(s)".
  • Select the flight to be cancelled and click on continue.
  • Any fare difference may be refunded or left as a credit with GOL. You may choose whichever you prefer.
  • Under "Change information", print the cancelled ticket.
  • There, your flight has been successfully cancelled.  ​

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