MILES

Air France and KLM

 

See all the rules and conditions to redeem your Smiles tickets with Air France and KLM:

Miles Smiles one way – Air France and KLM
Europe Africa Middle East Asia Class
South America 35.000 40.000 45.000 50.000 Economy
52.500 60.000 67.500 75.000 Business
Central America and Caribbean 30.000 35.000 40.000 40.000 Economy
45.000 52.500 60.000 60.000 Business
North American 20.000 35.000 35.000 30.000 Economy
30.000 52.500 52.500 45.000 Business
Hawaii 35.000 50.000 50.000 30.000 Economy
52.500 75.000 75.000 15.000 Business
Europe 12.500 20.000 15.000 30.000 Economy
18.750 30.000 22.500 45.000 Business
Africa 12.500 20.000 30.000 Economy
18.750 30.000 45.000 Business
Middle East 12.500 20.000 Economy
18.750 30.000 Business
Asia 15.500 Economy
18.750 Business

In order to ensure a worry-free and comfortable trip, remember to get the necessary documentation in order prior to boarding. Your photo ID has to be in a state of conservation that allows for photo identification. For international flights, certified copies of documents are not accepted; only valid, original documentation may be used.  Click here for more information on the documentation necessary for boarding. ​



One Way Rules

1. To issue One Way Smiles Tickets from partner airlines involving different class parameters from the one-way awards charts, the award will be based on the higher amount of miles.

2. One stopover will be allowed within the destination region, as long as it is not a purely domestic flight within any country or when the trip involves only countries in Europe. Stopover: an intermediary stop between origin and destination.

3. It is not permitted to route the same city more than once in one direction of the itinerary (side trip).  A separate ticket shall be issued for the side trip.

4. Backtracking is not permitted.  Connection points must be on direct routes.

5. One way Smiles Tickets from partner airlines will be issued for one route only, and may have 2 (two) routes when it is possible to involve a stopover.  A maximum of three connections will be permitted.

6. There is no embargo period for One way Smiles Tickets from partner airlines on partner airline flights, and tickets may be introduced, modified or suspended as per the company's discretion without notice.

7. Date change our rerouting for trips with the same award value. When a physical ticket is involved no changes will be permitted.  In case of an unused electronic ticket, date change and/or rerouting will be permitted up to 6 (six) hours before the flight, through the Smiles Service Center by the solicitant Smiles member, who must be positively identified through electronic validation of Smiles card number and password and have a confirmed reservation in the specified class and provide payment of administrative fee.  The validity of the updated One way Smiles ticket will be the same as the original ticket.

7.1  Date change or rerouting for trips with different award parameters, with greater or lesser values in miles: When a physical ticket is involved no changes will be permitted.  In case of an unused electronic ticket within its validity period, changes will be permitted and Smiles member shall request a refund through the Smiles Service Center and issuance of a new ticket with the updated award value.

8. Refunds
It is permitted within the validity period of the ticket and before the commencement of the trip, through the Smiles Service Center by the solicitant smiles member, who must be positively identified through electronic validation of Smiles card number and password and provide payment of administrative fee.  Only the valid miles will return to member’s account.  In this situation, when there is a physical ticket, member must send the ticket to the Smiles Program through registered mail or other safe means for the ticket to be refunded.  Valid miles will return to member’s account upon receipt of the ticket and boarding taxes will be refunded within a 60 day period as of ticket receipt date.


Important:

  • Smiles Members flying on partner airlines may not use VIP lounges of these airlines.
  • Benefits such as “excess baggage” or “preferred guest” for Silver, Gold or Diamond cardholders do not apply for partner airline flights.
  • Ticket awards redemptions for Air France/KLM will commence August 18th 2009.
  • Ticket awards redemptions for American Airlines will commence November 11st 2009 (date subject to change).

Award tickets are not valid for class upgrades.​

Tickets for children under the age of two should be issued directly through the partner airline.​