To travel with your dog or cat in the passenger cabin, you can use the Dog&Cat Cabin service, designed for animals weighing up to 10 kg (including the carrier). If your dog or cat weighs up to 30 kg, the Dog&Cat + Space service is recommended, allowing your pet to travel in the hold of the aircraft in a designated space. For dogs or cats over 30 kg or other species, please contact GOLLOG Animais.
Guide dogs for people with visual or hearing impairments can travel in the aircraft cabin. For more information about transporting domestic dogs and cats, click here.

Dog&Cat Cabine is a pet transportation service offered to GOL customers for an additional fee. This service allows customers to travel with their small dog or cat in the passenger cabin.

Only dogs and cats weighing up to 10 kg (including the carrier) are permitted in the passenger cabin. Only one pet is permitted per customer and per row of seats, with a maximum of eight per flight. Any other animals, even small ones, must be transported through GOLLOG Animais.

Pets flying in the cabin must remain in their kennels for the entire duration of the trip, including in the airport's arrival and departure areas. On the aircraft, they must be accommodated below the seat in front of the owner and away from other animals in the cabin, and kept inside their kennels throughout the flight. The length of the kennel must never exceed the maximum permitted measurement, because in an emergency where evacuation is necessary, the internal aisle between the rows must not be obstructed. Learn more about kennels.

For more information click here.

For tickets purchased in Brazil, for domestic and/or international destinations, the service must be requested at the time of booking. If the ticket has already been issued, you can purchase the service later through:

• My Reservations > Add More Services
• Customer Service Center: 0300 115 2121 

The service must be requested at least 2 hours in advance for both domestic and international flights. For tickets purchased outside Brazil, for domestic and/or international destinations, please contact the Customer Service Center in your country of origin:

• Argentina – 0810 266 3131
• Bolivia – 800 12 2201
• Chile – 800 39 5231
• Paraguay – 595 21 454 777
• Uruguay – 000 4019 0895
• Mexico – (01) 800 282 2706
• Dominican Republic – 1 888 751 9004
• USA – 1 855 862 9190

Customers who purchase tickets using Smiles miles can also request the additional service as usual. Simply contact the GOL Customer Service Center at 1 855 862 9190 and request the service. The agent will insert the SSR into the reservation.

Refunds for the product are allowed exclusively for customers with Flex and Premium Economy fares, when requested before boarding, through My Trips or the Customer Service Center. For Basic, Light, and Classic fares, refunds are not available. Refunds requested after the flight (no-show) are not permitted, regardless of the fare type.

Check-in must be completed at least 2 hours before departure for domestic flights and 3 hours before departure for international flights. The pet owner must fill out the Animal Transport Request Form and present the required documents at check-in. Check the full list of required documents.

The passport is permitted for domestic and international transit to countries that recognize it as an equivalent document. Within 10 days before departure, the owner must ask the veterinarian responsible for the animal to register the health information in the passport and contact the Vigiagro unit for legalization.

Note: It is the animal owner's responsibility to verify, before traveling, the acceptance of the passport and the health requirements of the animal's destination country. Some countries impose other specific requirements for allowing pets into their territories. Customers should check the information on the website www.iatatravelcentre.com or contact the consulate of the country they will be visiting. GOL employees should consult the necessary documentation for each country on the website www.timaticweb.com.

No, the rates are different because they are different services. For more information, click here.

• Adult traveling with a lap child;
• CHD (children aged 2 to 16 traveling accompanied), as only one adult can be responsible for a pet;
• UMNR (unaccompanied minors aged 8 to 16).

Yes. However, for safety reasons, both passengers cannot sit in the same row. This information must be communicated to the customer by the Customer Service Center (1 855 862 9190) at the time of booking, and also reinforced by airport staff during check-in.

• Pets must be at least six months old and must fit inside a designated kennel;
• The animal must be clean, healthy, and odor-free. If the animal is not in these hygienic conditions, it will not be allowed on board;
• The rigid kennel must be a maximum of 22 cm high x 43 cm deep x 32 cm wide and be sturdy, made of fiberglass or rigid plastic;
• The flexible kennel must be a maximum of 24 cm high x 43 cm deep x 32 cm wide, with a rigid internal structure for stability and waterproofing;
• The internal floor of the kennel, both rigid and flexible, must be lined with a material that absorbs urine and feces, preventing leaks during travel;
• The kennel must have enough space for the animal to move, change position, and turn around comfortably, and must have openings for air circulation; • Together, the pet and kennel must weigh up to 10 kg. Above this weight, the animal cannot be transported in the passenger cabin.

Pets are welcome at GOL Premium Lounges in Guarulhos (SP) and Galeão (RJ) airports and must remain in their carriers.
For non-GOL lounges, you must confirm directly with each lounge.