To request special services, please contact the customer service center of each airline operating the flight segments. Note: some services may not be available on flights operated in partnership with another company; please consult the customer service center.

Requests for assistance for passengers with special needs must be made at the time of booking or at least 72 hours before departure. For flights originating in Brazil, requests for special assistance, such as wheelchairs, can be made at least 48 hours before departure.

Unaccompanied Minors
Minors under 16 years of age cannot travel unaccompanied.

Infants
Infants up to 1 year and 11 months old pay 10% of the adult fare, but must travel on the lap of a responsible adult over 18 years of age. Only one lap infant is allowed per customer.

Pregnant Women
See below for guidelines for pregnant women traveling with South African Airways:

• Less than 30 weeks pregnant: visit your doctor and confirm that air travel is the appropriate option for your overall health.
• More than 30 weeks pregnant or high-risk (at any time): it is mandatory to obtain written authorization from your doctor. Present the certificate during check-in.

In the medical certificate, the doctor must authorize your trip in writing, taking into account the flight destination and the duration of your trip. During check-in, you will need to fill out a South African Airways form.