If your baggage has been tampered with, damaged in any way, or you notice any abnormality in it, you must contact GOL staff before leaving the airport arrivals hall.

It is recommended that LCD, Plasma, and LED TVs be shipped via cargo services (GOLLOG). At check-in, the item must be checked in as special baggage and will only be accepted if in its original packaging, labeled with a “fragile” sticker, and properly packed to prevent potential damage.

Rules:

• Devices must be LCD, Plasma, or LED;
• They must be up to 62 inches and weigh a maximum of 45 kg for domestic flights and 32 kg for international flights (check local restrictions).

Important: Your laptop/notebook may only be transported as carry-on baggage.

If you're traveling with a lap infant (up to 2 years old), the stroller, car seat, or infant carrier are free baggage, meaning they don't count towards your baggage allowance. In the cabin, you can only take fully foldable strollers (umbrella-style), which can be placed in the overhead bins. Larger models must be checked. If you prefer, you can take larger strollers to the aircraft door, where they can be properly labeled and taken to the hold.

For children 2 years of age or older, the above items will be charged for transportation.

You may carry your musical instrument in the cabin as hand luggage, provided it does not exceed the permitted weight and dimensions and that you have the small bag allowance.

Attention: the instrument must be placed in the overhead compartment.

If you do not have the small bag allowance, the instrument can be replaced by a handbag or backpack, provided it is placed under the seat in front of you.
Attention: only one handbag or backpack is allowed per passenger.

Otherwise, the item must be transported in the aircraft's cargo hold as checked baggage, properly packed in rigid packaging that guarantees protection against possible damage during transport.

Important: Guitars and violins can also be carried in the cabin as hand luggage.

Every traveler who leaves or enters the country with amounts in cash, or traveler's checks above R$10,000.00 (ten thousand reais) – or the equivalent in foreign currency – must complete the Electronic Declaration of Carrying Valuables.

If your baggage has been tampered with, damaged in any way, or you notice any abnormality in it, you must contact GOL staff before leaving the airport arrivals hall.

Money, documents, jewelry, business papers, fragile objects (respecting weight and dimensions of personal baggage), electronic equipment (cell phones, cameras, notebooks, palms, tablets, camcorders, etc.), medicines, keys, among others.

If your baggage exceeds 23 kg, a fixed excess amount will be charged depending on your travel destination. No baggage can exceed 45 kg on domestic flights and 32 kg on international flights.

Need more information about baggage, weight, and item restrictions? Click here. 
From 10/14/2025, if Basic fare customers show up for boarding with cabin baggage that is not characterized as a Bag or Backpack, which can be placed under the seat in front of them, a fee will be charged at the boarding gate for the baggage to be checked in the hold.

Sports equipment can be transported in personal baggage as long as it does not exceed the permitted weight and dimensions. Otherwise, they should go to the baggage as separate baggage, packed in special and appropriate containers to avoid possible damage during the trip.

Baggage can be purchased in advance at a discount through self-service channels (website, app, kiosk), VoeGOL stores, and the Call Center. If you choose the kiosk, please note the restrictions: debit card payments are not accepted; baggage purchase is not allowed for reservations that include children or infants. There is no discount for baggage purchases at the airport counter.

The purchase of checked baggage is available through all sales channels: website, app, mobile, customer service center, self-service kiosk, VoeGOL stores, and airport check-in counters, up until check-in closes. If you choose the self-service kiosk, please note that payment must be made by credit card. Also, the kiosk does not allow baggage purchases for bookings that include children or infants. It’s worth noting that you can purchase the service at a discount through all other channels, except at the check-in counter.
 
Starting October 14, 2025, customers with the Basic fare will be able to purchase the small bag allowance through the website, app, VoeGOL stores, and airport check-in counters. Through the Customer Service Center, the purchase is available up to 1 hour and 45 minutes before the flight.

All travelers may carry one small personal item in the cabin, such as a backpack, handbag, tote bag, laptop case, airport shopping bag, or camera/electronics case, which must be stored under the seat in front of them. The maximum allowed dimensions for personal items are: 32 x 22 x 43 cm (width x height x depth), and the item must not exceed 10 kg.
 
For travelers with a fare that includes the standard small bag allowance, the item must weigh no more than 12 kg and fit within the standard dimensions: 35 x 25 x 55 cm (length x width x height). If the baggage exceeds the allowed weight and dimensions, it must be checked at the counter.

No. The baggage purchase is valid from the point of origin to the final destination, regardless of the flight stopover or connection.

The purchase of additional baggage - whether checked or a small bag (for Basic fare) - is valid per flight segment. So, if you need to carry the same amount of baggage on both your outbound and return flights, yes, you will need to purchase the additional baggage service for both segments. However, if you do not need the service for one of the segments, you do not need to purchase it for that segment.

GOL does not transport the following items as carry-on or checked baggage:

• Lighters and their fuels;
• Batteries with electrolytes;
• Fireworks, explosives, and flares;
• Fake weapons;
• Lighters;
• Tear gas;
• Camping stoves, gas cylinders, and diving cylinders;
• Paints, varnishes, and lacquers;
• Toxic, infectious, and radioactive materials;
• Chemicals such as fertilizers, herbicides, pesticides, and insecticides;
• Bleach, chlorine, and laundry detergent;
• Flammable liquids, such as gasoline, thinners, solvents, and acetone;
• Mercury thermometers and barometers.

For more information about baggage, weights, and object restrictions, click here.

Yes, provided you are over 18 years old and follow a few rules.

Transportation will be permitted in a small carry-on bag, provided your fare includes a small carry-on bag allowance. If you do not have this allowance, but the bottle(s) are placed in a single box, bag, backpack, or container that can be placed as a bag or backpack under the seat in front of you, this arrangement is permitted. Only one bag or backpack is allowed per traveler. The total volume of alcoholic beverages allowed per person is up to 5 liters, provided that each container does not exceed 1 liter. This permitted quantity may be distributed between carry-on and checked baggage, as long as it does not exceed the maximum permitted volume of 5 liters. The beverage must be commercially produced, stored in appropriate packaging (to prevent leaks), and sealed by the supplier. If the seal is broken or the beverage has an alcohol content above 70%, boarding will be prohibited.

The transportation of boxes of beverages must follow the rules mentioned above. The checking of the box will be done with the customer's knowledge and authorization. This means that the customer is responsible for any damage suffered by the volume and its contents, exempting GOL from liability.

If you choose to check the volume, remember that it will be deducted from your checked baggage allowance.

Checked baggage must weigh up to 23 kg and be within the dimensions 50 x 28 x 80 cm (length x width x height).

In the case of checked baggage, you will be charged the fee for the second checked bag. In other words, your first checked bag is free, and the second one must be paid for.

No. Excess baggage will only be charged at the time of baggage check-in.

Each passenger can purchase up to 5 pieces of luggage, as long as they are within the permitted dimensions and weight.

On domestic flights, lap infants are entitled to check one stroller and one car seat or one infant carrier free of charge. On international flights, infants who pay 10% of the fare and, in addition to the above items, are entitled to 12 kg of carry-on baggage.

For baggage weight limits on international destinations, please contact GOL Online Customer Service. For more information on baggage, weight, and item restrictions, click here.


Items not described above must be included in the parent/guardian's baggage allowance. You may choose to carry the stroller to the aircraft door. Only fully foldable strollers (umbrella models) are permitted on board, subject to space availability. For chartered flight travelers, small bags may weigh a maximum of 10 kg.

Each customer can purchase up to 5 pieces of baggage weighing up to 23 kg each. If your baggage exceeds 23 kg, a fixed excess baggage fee will be charged depending on your destination. No baggage can exceed 45 kg on domestic flights and 32 kg on international flights. Learn more about excess baggage. Click here.

 

There is no refund for baggage fees in case of a no-show.

Product refunds are only allowed for customers with Flex and Premium Economy fares, when requested before departure, through My Trips or Customer Service. For Basic, Light, and Classic fares, refunds are not available.

If your baggage exceeds 23 kg, a fixed excess amount will be charged depending on your travel destination. No baggage can exceed 45 kg on domestic flights and 32 kg on international flights. For baggage weight limits on partner flights, check the rules of the airline you're traveling with.

Need more information about baggage, weight, and item restrictions? Click here.

Yes, GOL stores inside and outside airports accept cash.

Passengers flying with GOL partner airlines will be honored with the partner's baggage allowance. If the customer exceeds the baggage allowance established by the partner, excess baggage will be charged according to the partner's current rules.

If the same reservation/locator includes a segment operated by GOL, there will be no baggage charge and these customers will be honored with the partner's baggage allowance. The same rule applies to "Multi-Segment" flights, when one of the segments is operated by a partner airline.

To learn about each partner's baggage rules, click here.

If your checked baggage exceeds 23 kg, a fixed excess baggage fee will be charged according to your travel destination. No single piece may exceed 45 kg on domestic flights and 32 kg on international flights.
 
For small bags, for tickets purchased up to October 13, 2025, all fare types allow 10 kg (small bag) + one personal item (such as a purse or backpack) to be placed under the seat in front.
 
For tickets purchased from October 14, 2025 onward, all fare types—except Basic—allow one small bag up to 12 kg + one small personal item under the seat in front, with a maximum of 10 kg.
 
For the Basic fare, only one small personal item is allowed under the seat in front. A 12 kg small bag may be purchased through the website, app, VoeGOL stores, or airport check-in counters. Through the Customer Service Center, the purchase is available up to 1 hour and 45 minutes before the flight.
 
Customers with other fare types cannot purchase additional small bags or small personal items. If the weight exceeds the included allowance for your fare, you must pay the excess baggage fee for the small bag, which is charged per item, not per kilogram, and the bag must be checked into the aircraft hold.

If you purchased your ticket with Smiles miles and need to bring additional baggage for your trip, you must purchase it in advance on the Smiles website. Alternatively, you can also purchase it at check-in through GOL channels (website, app, kiosk).

Note: To ensure a discount, purchase through the channels mentioned above. Customers who purchase baggage at the airport check-in counter will pay the full amount.

No. Regardless of whether the total weight is less than 23 kg, to check both items you would need to purchase two bags.

No, exemptions are not cumulative. You will be entitled to the benefit with the highest exemption. For example, a Diamond customer (3 exemptions) traveling on the Plus fare (1 exemption) is entitled to check 3 bags for free.

Silver customers are entitled to the first free bag, Gold customers can check up to the second free bag, and Diamond customers are entitled to up to the third free bag.