Clientes GOL
(não cadastrados no programa Smiles)
Marcação de assento¹
Assento GOL + Conforto
Bagagem despachada
Remarcação
Cancelamento
Reembolso²
Antecipação de voo³
Prioridade de check-in, embarque e retirada de bagagem
GOL Premium Lounge
Snack gratuito4
No show
MAX
Gratuita
Gratuito
1ª e 2ª bagagens gratuitas
Sem cobrança de taxa de remarcação + Diferença de valor para o novo voo (se houver)
Sem cobrança de taxa de cancelamento
Devolução de 95% do valor residual
Gratuita para qualquer horário no mesmo dia do voo original
Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00
Isento
PLUS
Gratuita
Custo adicional
1ª bagagem gratuita
R$370 ou 100% + Diferença de valor para o novo voo (se houver)
R$370 ou 100% da tarifa (o que for menor)
Devolução de 40% do valor residual
Gratuita. Disponível dentro das 6 horas antes do voo original
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Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00
R$470 ou 100% da tarifa (o que for menor)
LIGHT
Custo adicional¹
Custo adicional
Sem bagagem gratuita
R$400 ou 100% + Diferença de valor para o novo voo
R$400 ou 100% da tarifa (o que for menor)
Não reembolsável
Custo de R$100. Disponível dentro das 6 horas antes do voo original.
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Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00
R$500 ou 100% da tarifa (o que for menor)
PROMO
Custo adicional¹
Custo adicional
Sem bagagem gratuita
100% tarifa + Diferença de valor para o novo voo
100% da tarifa
Não reembolsável
Não permitida
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Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00
100% da tarifa
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1 Small Personal item up to 10 kg
 Fits under the seat in front of you. Maximum dimensions: 32 cm height, 43 cm width, and 22 cm depth.
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1 Small Bag up to 12 kg
Fits in overhead compartments. Maximum dimensions: 35 cm height, 55 cm width, and 25 cm depth.
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Included Subject to gate check
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Included Subject to gate check
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Included Subject to gate check
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Checked baggage up to 23 kg
Maximum dimensions: 80 cm height, 50 cm width, and 28 cm depth.
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Included 1st Baggage
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Included 1st Baggage
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Included 1st Baggage
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Checked baggage up to 23 kg (extras)
Up to 5 additional per passenger. Maximum dimensions: 80 cm height, 50 cm width, and 28 cm depth.
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Standart seat selection ¹
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Included Premium seat
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Access to the GOL Smiles Lounge in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
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Free snack
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Welcome drink, premium onboard service with hot meal options and a variety of beverages, including beer and wine.
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Priority check-in, boarding, and baggage claim
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Not allowed
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Not allowed
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Not allowed
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Not allowed
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Earlier flight changes ³
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Not allowed
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Changes before departure ⁴
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National flights in South America: US$ 185 or 100% of the fare (whichever is lower). Other national flights: US$ 210 or 100% of the fare (whichever is lower).
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National flights in South America: US$ 185 or 100% of the fare (whichever is lower). Other national flights: US$ 210 or 100% of the fare (whichever is lower).
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National flights in South America: US$ 185 or 100% of the fare (whichever is lower). Other national flights: US$ 210 or 100% of the fare (whichever is lower).
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National flights in South America: US$ 185 or 100% of the fare (whichever is lower). Other national flights: US$ 210 or 100% of the fare (whichever is lower).
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Allowed No change fee
National flights in South America: US$ 185 or 100% of the fare (whichever is lower). Other national flights: US$ 210 or 100% of the fare (whichever is lower).
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Refunds before departure
Boarding fees can be refunded on all fares, even after a missed flight.
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Not allowed
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Not allowed
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Not allowed
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Permitido Reembolso total e sem taxas
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1 Small Personal item up to 10 kg
Included
1 Small Bag up to 12 kg
Available for a fee
Checked baggage up to 23 kg
Available for a fee
Checked baggage up to 23 kg (extras)
Available for a fee
Standart seat selection ¹
Available for a fee
Access to the GOL Smiles Lounge in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
Available for a fee
Free snack
Included
Priority check-in, boarding, and baggage claim
Not allowed
Earlier flight changes ³
Not allowed
Changes before departure ⁴
Available for a fee
Refunds before departure
Not allowed
1 Small Personal item up to 10 kg
Included
1 Small Bag up to 12 kg
Included Subject to gate check
Checked baggage up to 23 kg
Available for a fee
Checked baggage up to 23 kg (extras)
Available for a fee
Standart seat selection ¹
Available for a fee
Access to the GOL Smiles Lounge in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
Available for a fee
Free snack
Included
Priority check-in, boarding, and baggage claim
Not allowed
Earlier flight changes ³
Available for a fee
Changes before departure ⁴
Available for a fee
Refunds before departure
Not allowed
1 Small Personal item up to 10 kg
Included
1 Small Bag up to 12 kg
Included Subject to gate check
Checked baggage up to 23 kg
Included 1st Baggage
Checked baggage up to 23 kg (extras)
Available for a fee
Standart seat selection ¹
Included
Access to the GOL Smiles Lounge in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
Available for a fee
Free snack
Included
Priority check-in, boarding, and baggage claim
Not allowed
Earlier flight changes ³
Available for a fee
Changes before departure ⁴
Available for a fee
Refunds before departure
Not allowed
1 Small Personal item up to 10 kg
Included
1 Small Bag up to 12 kg
Included Subject to gate check
Checked baggage up to 23 kg
Included 1st Baggage
Checked baggage up to 23 kg (extras)
Available for a fee
Standart seat selection ¹
Included
Access to the GOL Smiles Lounge in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
Available for a fee
Free snack
Included
Priority check-in, boarding, and baggage claim
Not allowed
Earlier flight changes ³
Allowed
Changes before departure ⁴
Allowed
Refunds before departure
Permitido Reembolso total e sem taxas
1 Small Personal item up to 10 kg
Included
1 Small Bag up to 12 kg
Included
Checked baggage up to 23 kg
Included 1st Baggage
Checked baggage up to 23 kg (extras)
Available for a fee
Standart seat selection ¹
Included Premium seat
Access to the GOL Smiles Lounge in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
Included
Free snack
Included
Priority check-in, boarding, and baggage claim
Allowed
Earlier flight changes ³
Allowed
Changes before departure ⁴
Allowed No change fee
Refunds before departure
Permitido Reembolso total e sem taxas
1. Seats are assigned automatically and randomly. To select your seat, a fee applies. For fares that include seat selection, you can choose a standart seat for free.
2. GOL Smiles Lounge is available for travelers departing from Guarulhos Airport in São Paulo and Galeão Airport in Rio de Janeiro. Check out all GOL Smiles Lounge access rules..
3. Subject to availability and limited to one change per ticket. Allowed for any time on the day of the flight.
4. For pre-departure changes, boarding fees can be reused on all fares. Post-departure changes are not allowed on any fare.
Important information
Dollar amounts will be converted to the purchase currency based on the exchange rate on the transaction date (purchase or change). Check the change policies and refund policies for each fare, for national and international flights.
Children ages 2 to 11 pay the same fare as adults.
Lap infants, ages 0 to 23 months, pay 10% of the adult fare and travel on the lap of a responsible adult. Learn more about traveling with infants.
Your ticket can be canceled and refunded at no cost if requested within 24 hours of receiving your purchase confirmation and as long as the purchase was made at least 7 days before the departure date.
On international flights with connections, cabin types may vary on each segment.
Boarding fee
This is the fee charged by the airport authority or operator for use of their infrastructure and services (departure lounges, immigration services), which is included in the total cost of your airfare along with the base fare. Some countries may also apply local taxes or fees, which can represent up to 10% of your fare, such as the reciprocity fee charged by Chile to U.S. passengers, for example.