GOL Client - GOL Linhas Aéreas

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Clientes GOL

(não cadastrados no programa Smiles)

Marcação de assento¹

Assento GOL + Conforto

Bagagem despachada

Remarcação

Cancelamento

Reembolso²

Antecipação de voo³

Prioridade de check-in, embarque e retirada de bagagem

GOL Premium Lounge

Snack gratuito4

No show

MAX

Gratuita

Gratuito

1ª e 2ª bagagens gratuitas

Sem cobrança de taxa de remarcação + Diferença de valor para o novo voo (se houver)

Sem cobrança de taxa de cancelamento

Devolução de 95% do valor residual

Gratuita para qualquer horário no mesmo dia do voo original

Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00

Isento

PLUS

Gratuita

Custo adicional

1ª bagagem gratuita

R$370 ou 100% + Diferença de valor para o novo voo (se houver)

R$370 ou 100% da tarifa (o que for menor)

Devolução de 40% do valor residual

Gratuita. Disponível dentro das 6 horas antes do voo original

—

Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00

R$470 ou 100% da tarifa (o que for menor)

LIGHT

Custo adicional¹

Custo adicional

Sem bagagem gratuita

R$400 ou 100% + Diferença de valor para o novo voo

R$400 ou 100% da tarifa (o que for menor)

Não reembolsável

Custo de R$100. Disponível dentro das 6 horas antes do voo original.

—

Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00

R$500 ou 100% da tarifa (o que for menor)

	Basic	Light	Classic	Flex	Premium Economy	INSIGNIA Business Classic	INSIGNIA Business Flex
1 Small Personal item up to 10 kg Fits under the seat in front of you. Maximum dimensions: 32 cm height, 43 cm width, and 22 cm depth.	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa
1 Small Bag up to 12 kg Fits in overhead compartments. Maximum dimensions: 35 cm height, 55 cm width, and 25 cm depth.	Available for a fee Subject to gate check Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Subject to gate check Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Subject to gate check Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Subject to gate check Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa
Checked baggage up to 23 kg Maximum dimensions: 80 cm height, 50 cm width, and 28 cm depth.	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included 1st Baggage Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included 1st Baggage Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included 1st Baggage Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included 1st and 2nd Baggage Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included 1st and 2nd Baggage Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa
Checked baggage up to 23 kg (extras) Up to 5 additional per passenger. Maximum dimensions: 80 cm height, 50 cm width, and 28 cm depth.	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa
Standard or Economy seat selection ¹	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Free seat selection on domestic connecting flights. Legenda Disponível com taxa Inclusa Não Inclusa	Included Free seat selection on domestic connecting flights. Legenda Disponível com taxa Inclusa Não Inclusa	Included Free seat selection on domestic connecting flights. Legenda Disponível com taxa Inclusa Não Inclusa	Included Legenda Disponível com taxa Inclusa Não Inclusa
GOL+ Conforto or Comfort seat reservation Seat availability varies depending on the aircraft model.	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Available for a fee Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Included Free seat selection on domestic connecting flights. Legenda Disponível com taxa Inclusa Não Inclusa	Included Free seat selection on domestic connecting flights. On international connecting flights with single-aisle aircraft, Premium Economy class seating is also free. Legenda Disponível com taxa Inclusa Não Inclusa	Included Free seat selection on domestic connecting flights. On international connecting flights with single-aisle aircraft, Premium Economy class seating is also free. Legenda Disponível com taxa Inclusa Não Inclusa	Included Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa
Acesso ao Lounge GOL Smiles em São Paulo (Guarulhos) e Rio de Janeiro (Galeão) ² Rich Text de exemplo	Disponível com taxa Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Disponível com taxa Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Disponível com taxa Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Disponível com taxa Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Incluso Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Incluso Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa	Incluso Rich Text de exemplo Legenda Disponível com taxa Inclusa Não Inclusa

1 Small Personal item up to 10 kg

Included

1 Small Bag up to 12 kg

Available for a fee

Subject to gate check

Checked baggage up to 23 kg

Available for a fee

Checked baggage up to 23 kg (extras)

Available for a fee

Standard or Economy seat selection ¹

Available for a fee

GOL+ Conforto or Comfort seat reservation

Available for a fee

Acesso ao Lounge GOL Smiles em São Paulo (Guarulhos) e Rio de Janeiro (Galeão) ²

Disponível com taxa

1 Small Personal item up to 10 kg

Included

1 Small Bag up to 12 kg

Included

Subject to gate check

Checked baggage up to 23 kg

Available for a fee

Checked baggage up to 23 kg (extras)

Available for a fee

Standard or Economy seat selection ¹

Available for a fee

GOL+ Conforto or Comfort seat reservation

Available for a fee

Acesso ao Lounge GOL Smiles em São Paulo (Guarulhos) e Rio de Janeiro (Galeão) ²

Disponível com taxa

1 Small Personal item up to 10 kg

Included

1 Small Bag up to 12 kg

Included

Subject to gate check

Checked baggage up to 23 kg

Included
1st Baggage

Checked baggage up to 23 kg (extras)

Available for a fee

Standard or Economy seat selection ¹

Included

GOL+ Conforto or Comfort seat reservation

Available for a fee

Acesso ao Lounge GOL Smiles em São Paulo (Guarulhos) e Rio de Janeiro (Galeão) ²

Disponível com taxa

1 Small Personal item up to 10 kg

Included

1 Small Bag up to 12 kg

Included

Subject to gate check

Checked baggage up to 23 kg

Included
1st Baggage

Checked baggage up to 23 kg (extras)

Available for a fee

Standard or Economy seat selection ¹

Included

GOL+ Conforto or Comfort seat reservation

Included

Acesso ao Lounge GOL Smiles em São Paulo (Guarulhos) e Rio de Janeiro (Galeão) ²

Disponível com taxa

1 Small Personal item up to 10 kg

Included

1 Small Bag up to 12 kg

Included

Checked baggage up to 23 kg

Included
1st Baggage

Checked baggage up to 23 kg (extras)

Available for a fee

Standard or Economy seat selection ¹

Included

GOL+ Conforto or Comfort seat reservation

Included

Acesso ao Lounge GOL Smiles em São Paulo (Guarulhos) e Rio de Janeiro (Galeão) ²

Incluso

1 Small Personal item up to 10 kg

Included

1 Small Bag up to 12 kg

Included

Checked baggage up to 23 kg

Included
1st and 2nd Baggage

Checked baggage up to 23 kg (extras)

Available for a fee

Standard or Economy seat selection ¹

Included

GOL+ Conforto or Comfort seat reservation

Included

Acesso ao Lounge GOL Smiles em São Paulo (Guarulhos) e Rio de Janeiro (Galeão) ²

Incluso

1 Small Personal item up to 10 kg

Included

1 Small Bag up to 12 kg

Included

Checked baggage up to 23 kg

Included
1st and 2nd Baggage

Checked baggage up to 23 kg (extras)

Available for a fee

Standard or Economy seat selection ¹

Included

GOL+ Conforto or Comfort seat reservation

Included

Acesso ao Lounge GOL Smiles em São Paulo (Guarulhos) e Rio de Janeiro (Galeão) ²

Incluso

	Basic	Light	Classic	Flex	Premium Economy This fare depends on the aircraft model of the flight. Available options will be displayed during flight selection at the time of purchase.	INSIGNIA Business Classic This fare depends on the aircraft model of the flight. Available options will be displayed during flight selection at the time of purchase.	INSIGNIA Business Flex This fare depends on the aircraft model of the flight. Available options will be displayed during flight selection at the time of purchase.
1 Small Personal item up to 10 kg Stored under the seat in front of you. Maximum dimensions: 32 cm high, 43 cm wide, and 22 cm deep.	Included	Included	Included	Included	Included	Included	Included
1 Small Bag up to 12 kg Stored in the overhead bins. Maximum dimensions: 35 cm high, 55 cm wide, and 25 cm deep.	Available for a feeSubject to gate check	IncludedSubject to gate check	IncludedSubject to gate check	IncludedSubject to gate check	Included	Included	Included
Checked baggage up to 23 kg Maximum dimensions: 80 cm high, 50 cm wide, and 28 cm deep.	Available for a fee	Available for a fee	Included1st Baggage	Included1st Baggage	Included1st Baggage	Included1st and 2nd baggage	Included1st and 2nd baggage
Checked baggage up to 23 kg (extras) Up to 5 additional items per traveler. Maximum dimensions: 80x50x28 cm.	Available for a fee	Available for a fee	Available for a fee	Available for a fee	Available for a fee	Available for a fee	Available for a fee
Standard or Economy seat selection ¹	Available for a fee	Available for a fee	Included	Included	Included	Included Marcação grátis em trechos de conexão domésticos.	Included Marcação grátis em trechos de conexão domésticos.
GOL+ Conforto or Comfort seat reservation Seat availability varies according to the aircraft model.	Available for a fee	Available for a fee	Available for a fee	Included	Included Marcação grátis em trechos domésticos. Em internacionais com corredor único, o assento Premium Economy também é grátis.	Included Marcação grátis em trechos domésticos. Em internacionais com corredor único, o assento Premium Economy também é grátis.	Included Marcação grátis em trechos domésticos. Em internacionais com corredor único, o assento Premium Economy também é grátis.
Premium Seat Selection⁵	Not included	Available for upgrade with Fee	Available for upgrade with Fee	Available for upgrade with Fee	Included	Included	Included
Business Seat Selection⁶	Not included	Available for upgrade with Fee	Available for upgrade with Fee	Available for upgrade with Fee	Not included	Included	Included
Access to the GOL Smiles Lounge in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²	Available for a fee	Available for a fee	Available for a fee	Available for a fee	Included	Included	Included
Onboard Service	Included	Included	Included	Included	Included Premium in-flight service featuring hot meal options and a variety of alcoholic and non-alcoholic beverages.	Included A complete gastronomic experience featuring exclusive 3-course menus, curated wine and sparkling wine list, premium drinks.	Included A complete gastronomic experience featuring exclusive 3-course menus, curated wine and sparkling wine list, premium drinks.
Priority check-in, boarding, and baggage claim	Not allowed	Not allowed	Not allowed	Not allowed	Allowed	Allowed	Allowed
Flight standby/anticipation ³	Not allowed	Available for a fee	Available for a fee	Included	Included	Included	Included
Changes before departure ⁴	Available for a fee International Flights to/from Europe: USD 250.00 or 100% of the fare (whichever is lower) + any fare difference for the new flight (if any). All Other International Flights: USD 220.00 or 100% of the fare (whichever is lower) + any fare difference for the new flight (if any).	Available for a fee International Flights to/from Europe: USD 250.00 or 100% of the fare (whichever is lower) + any fare difference for the new flight (if any). All Other International Flights: USD 220.00 or 100% of the fare (whichever is lower) + any fare difference for the new flight (if any).	Available for a fee International Flights to/from Europe: USD 215.00 or 100% of the fare (whichever is lower) + any fare difference for the new flight (if any). All Other International Flights: USD 200.00 or 100% of the fare (whichever is lower) + any fare difference for the new flight (if any).	Allowed No change fee Only the price difference for the new flight must be paid (if any).	Allowed No change fee Only the price difference for the new flight must be paid (if any).	Available for a fee International Flights to/from Europe: USD 215.00 or 100% of the fare (whichever is lower) + any fare difference for the new flight (if any). All Other International Flights: USD 200.00 or 100% of the fare (whichever is lower) + any fare difference for the new flight (if any).	Allowed No change fee Only the price difference for the new flight must be paid (if any).
Refunds before departure Boarding fees can be refunded on all fares, even after a missed flight.	Not allowed	Not allowed	Not allowed	Allowed Full refund, no fees	Allowed Full refund, no fees	Not allowed	Allowed Full refund, no fees

1. For flights operated by Partner Airlines: seat purchase and/or reservation are subject to Partner Airline’s own rules and conditions, and seat selection must be completed through their respective channels.

For flights operated by GOL: Seats are assigned automatically and at random. To select a seat, a Fee applies. For fares that include seat selection, an Economy seat may be selected free of charge. Passengers traveling on Premium Economy or Business fares on International flights are entitled to complimentary Standard/Economy seat selection on segments with a Domestic connection.

Passengers traveling on Premium Economy or Business fares on International flights are entitled to complimentary GOL+ Conforto or Comfort seat selection on segments with a Domestic connection - Available only on flights operated by GOL.

Passengers traveling on Business fares on International flights are entitled to complimentary Premium seat selection on segments with an International connection - Available only on flights operated by GOL on narrow-body aircraft.

Business Class seats are available only on flights operated with wide-body aircraft.

2. GOL Smiles Lounge is available for travelers departing from Guarulhos Airport in São Paulo and Galeão Airport in Rio de Janeiro. Please refer to the full access rules for the GOL Smiles Lounge.

3. Learn more about our Onboard Service.

4. Subject to availability and limited to one advance change per ticket. Permitted for any time on the day of departure.

5. In case of changes made before departure, airport Fees may be reused across all fares. Changes after departure are not permitted for any fare.

Important Information

Amounts quoted in US dollars will be converted into purchase currency based on the exchange rate applicable on the date of the transaction (purchase or rebooking).

Please review the change and refund rules applicable to each fare for both domestic and international flights.

Children aged 2 to under 12 pay the same fare as an adult passenger.

Infants aged 0 to under 2 pay 10% of the adult fare for the air ticket and travel on the lap of the responsible adult. Please check additional details regarding infant travel.

Air tickets may be canceled and refunded free of charge if requested within 24 hours of receipt of the purchase confirmation, provided the purchase was made at least 7 days prior to the departure date.

On international flights with connections, cabin classes may vary by segment.

Boarding Fee

This is the amount charged by the airport authority or operator for the use of its infrastructure and services (boarding areas, immigration services), which is included in the total ticket price together with the fare. Some countries may also apply local taxes or charges, which may represent up to 10% of the fare, such as the reciprocity Fee charged by the Chilean government to U.S. passengers, for example.

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Clientes GOL

MAX

PLUS

LIGHT

PROMO

Basic

Light

Classic

Flex

Premium Economy

INSIGNIA Business Classic

INSIGNIA Business Flex