No. The travel ticket is personal and non-transferable, intended exclusively for the transport of the passenger indicated on it.

GOL customers have five options for reserving a seat:
1. Through the website www.voegol.com.br, at the time of purchase or during web check-in;
2. By phone at 0300 115 2121, at the Sales Center;
4. At the airport self-service kiosks;

5. At the GOL service counter at the airport, at check-in time.

If you want to change a seat that has already been selected, go to the website www.voegol.com.br and access the "Your Flight" option in the navigation bar to manage your reservation. You can also use the GOL Online Service channel.

Before your flight, you can change and manage your reservations on the website www.voegol.com.br, accessing the "My Trips" option in the navigation bar. But be aware: depending on the fare chosen, administrative fees may be charged for changes. If you prefer, change your ticket through the GOL Customer Service Center, by calling 0300 115 2121, upon payment of the service fee. Need more information? Click here.

Whenever possible, try to change your flight before the scheduled departure time. However, if you miss your flight due to unforeseen circumstances while en route to the airport, please seek assistance from one of our agents at the airport. If you are unable to show up for your flight or arrive at the airport, please contact our GOL Customer Service Center at 0300 115 2121 (local call cost). For tickets issued from September 30, 2025 onwards, changes or refunds after departure are not permitted, but you can request a refund of the boarding fees, which are refundable. For tickets issued before September 30, 2025, some fares may or may not allow rescheduling or refunds after the flight, according to fare rules, subject to change or cancellation fees and refund penalties, plus the fare difference in case of rescheduling to a new flight. Need more information? Click here.

When purchasing your ticket through the Reservations Center or at GOL stores and kiosks, an additional fee of R$ 40.00 or 10% will be charged, depending on the fare. For purchases up to R$ 299.99, an additional R$ 40.00 will be added. If the purchase exceeds this amount, 10% of the fare will be charged.

For purchases made on or after March 14, 2017, the traveler must contact GOL's Customer Service and request the cancellation of the outbound flight, indicating that they wish to keep the return flight. For domestic flights, if notification is given, no penalty will be applied for maintaining the return flight. Boarding fees corresponding to the outbound flight will be refunded, but the fare corresponding to the outbound flight will not be refunded.

If the traveler does not notify GOL of their no-show, the unflown segment, as well as any subsequent segments included in the same reservation, will be automatically cancelled.

The passenger must contact GOL's Customer Service and request the cancellation of the outbound flight, stating that they wish to keep the return flight. The boarding fees corresponding to the outbound flight will be refunded, and the fare corresponding to the outbound flight may be refunded or kept as credit according to the rules of the purchased fare. As the return flight fare included the condition that the passenger could travel both ways with GOL or its Codeshare Partners, it will be necessary to change the return flight to a fare without this condition, and the passenger will be responsible for any change fees and fare difference (if applicable).

If the passenger does not notify us of their no-show, the unflown segment, as well as any subsequent segments in the same reservation, will be automatically cancelled.

The above guidance also applies to award tickets involving Smiles Miles or VoeBiz Points. In this case, the customer must contact Smiles or VoeBiz Customer Service.