Dogs and cats are allowed on all domestic and international flights operated by GOL. The animal must be at least six months old and, for transport in the cargo hold, the weight of the pet plus the carrier must be between 10 and 30 kg;
The transport of animals other than dogs and cats is not permitted. In these cases, GOLLOG, GOL's cargo service, must be consulted regarding the possibility of transport;
GOL does not transport short-nosed dogs and cats in the cargo hold due to the characteristics of their respiratory system. Check with your trusted veterinarian to ensure that the animal does not fall into this category, guaranteeing comfort and safety during transport. If you have any questions about permitted breeds, please contact GOL;
GOL reserves the right to refuse boarding to animals in carriers that do not meet the required standards and may pose a risk to the animal's health and interfere with flight safety;
Some countries have restrictions and/or seasonal vaccination requirements for transporting animals. Therefore, it is essential to consult the consulate and health authorities of the destination country before your trip;
There are restrictions on the number of animals on each flight, so it is important to schedule the service in advance;
Animal transport is an optional service and ancillary to passenger transport;
In case of flight rescheduling at the passenger's request, the transfer of the animal to the new flight is not automatic. The transfer must be requested by the passenger and is subject to the availability of the service on the new flight;
In cases of flight changes due to weather or operational reasons (involuntary changes), GOL provides accommodation and assistance in accordance with ANAC Resolution 400, on flights where the service is available;
In case of no-show for boarding, cancellation of the reservation or non-use of the service, the passenger may request a refund of the amount paid for pet transport;
Cancellation of the service is available by phone at 0800 704 0465 or in person at the airports.
No mileage accrual is granted for this service;
The pet transport service in the checked baggage compartment is not accepted on connecting flights with other airlines.
Check-in through GOL's digital channels is not permitted for passengers traveling with a pet and must be done two hours in advance for domestic flights and three hours in advance for international flights;
The pet must have all necessary documentation within its validity period;
The pet service in the cargo compartment is not accepted on codeshare and interline flights (flights with GOL partners).
For flights to or from Miami, Orlando, Punta Cana, Bogotá, Aruba, Costa Rica, and Cancún, with connecting flights with other airlines and routes with two or more connections, the service is not available.
In situations where the pet is traveling without its owner, transportation is handled exclusively by GOLLOG.
- Must be at least 6 months old;
- Must be clean, healthy, and have the necessary documentation for boarding;
- Must weigh up to 30 kg (including the transport crate). If the animal weighs more than 30 kg, transport must be carried out via GOLLOG Animals.
- Brachycephalic dog and cat breeds;
- Pregnant or in-heat females, or those with nursing puppies or kittens.
Brachycephalic dog breeds that cannot be shipped as checked baggage: Bullmastiff, Bordeaux Mastiff, American Bully, Affenpinscher, Boston Terrier, Bulldog (all breeds), Chow Chow, English Toy Spaniel, Brussels Griffon, Japanese Chin (Spaniel), Lhasa Apso, Pekingese, Pug (all breeds), Shar Pei, Shih Tzu, Tibetan Spaniel, Pitbull.
Brachycephalic cat breeds that cannot be shipped as checked baggage: Burmese, American Burmese, Exotic Shorthair, Himalayan, Persian (all types), Scottish Fold.
Important: GOL reserves the right to refuse transport to dogs and cats with brachycephalic breed characteristics, prioritizing the animal's safety.
Note: Dogs and cats considered mixed breed (SRD) may have brachycephalic breed characteristics. For the Dog&Cat + Space service, whether or not your pet has characteristics of brachycephalic breeds, this information must be included in the health certificate issued by a veterinarian.
- Made of durable fiberglass or plastic, with latches that prevent the animal from escaping. Transport crates made of wood, straw, or other fragile materials that do not ensure the pet's safety are not accepted;
- Have small side openings for air intake and circulation;
- Have latches that prevent accidental opening, internally or externally;
- Have an internal floor lined with or provided with a material that absorbs the animal's urine and feces, preventing leakage during transport;
- Be delivered to GOL completely clean, disinfected, and sterilized, preventing contamination of the animal itself and third parties.
- We recommend that the transport crate be identified with the flight reservation code (locator), as well as the name, address, and telephone number of the passenger responsible for transporting the pet.
1. Rigid material
Does not flex easily
2. Door fixed to the frame
Sturdy latches and joints
3. Quality of the door locking system
Locks at the top and bottom can contribute to the pet's safety
4. Metal/Sturdy plastic door
5. Maximum permitted dimensions for transport
82cm (height) x 114cm (width) x 142cm (length)
6. Top and bottom screwed together
Sturdy latches and joints
7. Adequate ventilation
The ventilation opening should not allow the pet to pass its paws or snout through
8. Roof must be solid
No doors or openings
Attention: To ensure your pet's safety during the flight, transport crates that do not meet the specifications mentioned above are subject to being denied boarding.
Check-in for travel with your pet must be done exclusively at the GOL service counter. To ensure greater peace of mind, it is important that you arrive in advance:
- Two hours for domestic flights;
- Three hours for international flights.
This timeframe is necessary so that you can present all the necessary documentation for your pet to travel safely.