In accordance with ANAC Resolution 400, any changes to your flight will be communicated in advance.
Email Notification: You will receive a notification via the email addresses provided during booking, including details of both the original and the new flight.
If your flight is changed by up to 30 minutes: No action is required, and your flight remains confirmed. If you wish to change your trip, you must follow the fare rules and pay any applicable fees. You can track your booking via "My Trips" on the GOL website; you will also receive an email notification.
If your flight is changed by more than 30 minutes: You will need to choose one of the following options: confirm the suggested flight or choose another flight at no extra cost by accessing "My Trips". You will also receive an email notification.
If you choose to cancel: You can opt to receive a full refund via the original payment method (e.g., the credit card used for the purchase) or as a GOL credit. To choose the GOL credit option, you must be logged into your account at the time of the request.
Email Notification: If your flight is canceled, you will receive a notification at any time, regardless of the travel date. The email will contain the details of your original flight, along with instructions for you to choose a new flight option or, if you prefer, request a cancellation.
If your flight is canceled: By accessing the GOL website, you will be able to view all available alternatives to reschedule your trip at no additional cost. If you prefer, it is also possible to opt for the cancellation of the ticket directly on the platform.
If you choose to cancel: You can opt to receive a full refund via the original payment method (e.g., the credit card used for the purchase) or as a GOL credit. To choose the GOL credit option, you must be logged into your account at the time of the request.
If you purchased your ticket directly through GOL channels (Voegol website, Customer Service, GOL Stores, or Airports): You can manage your flights through our website, where you can accept the suggested flight, change the date, or cancel for a full refund or credit.
If you purchased your ticket with Smiles or VoeBiz: You can manage it through our website, allowing you to accept the suggested flight or change the date. However, for cancellations, you must access your Smiles or VoeBiz account to proceed with the cancellation and receive a full refund of your miles.
If you purchased your ticket through a partner agency: You must contact the issuer directly to manage your flight.
| Original flight changed or canceled (change exceeding 30 min, in accordance with ANAC Resolution 400) | |
| Rescheduling fee | Exempt |
| Fare difference Difference from the amount paid at issuance |
Exempt |
| Rerouting* Change of origin or destination points |
Not permitted |
| Deadline to complete the new trip | According to the ticket's validity (365 days from the booking creating date) |
| Cancellation fee | Exempt |
| Refund penalty | Exempt |
| Refund processing time | 7 calendar days from the cancellation request* |
* For tickets issued in São Paulo, Rio de Janeiro, and Buenos Aires, you may choose between different airports in the same region. In São Paulo, the available options are Congonhas, Guarulhos, Viracopos, and São José dos Campos. In Rio de Janeiro, the options are Santos Dumont and Galeão. In Buenos Aires, you can select between Aeroparque and Ezeiza.
** The amount is processed within the specified timeframe and returned to the original form of payment. For credit cards: after processing, the completion period is 30 to 60 days, varying according to the card issuer and the closing date of the billing statement. For PIX, cash, or debit cards: the refund via bank deposit occurs within 7 calendar days.