If you forgot a personal item and realized it upon disembarking, contact a GOL employee immediately so we can direct you to our Lost and Found department, which is responsible for storing and registering items left on board.

If you forgot a personal item and only realized it after leaving the airport, you can contact us by phone at 0800 704 0465 or visit one of our bases so we can register the incident and search for your belongings.

Items left behind on airport premises are managed by the airport administration. Please contact the airport administration for assistance.