Insulin use during the flight is permitted as long as it is transported properly, according to the guidelines below:

• Needles and syringes may be carried as carry-on baggage as long as the passenger presents medications with professionally printed labels identifying the product and the name of the manufacturer or pharmaceutical company, along with a prescription;
• Passengers should check with the manufacturer or their doctor about the safe way to store the insulin to prevent the medication from freezing;
• The maximum weight permitted by GOL is 2.5 kg.

GOL does not provide differentiated onboard service for each customer and is not responsible for the consumption of items such as milk, eggs, meat, fish, carbohydrates, among others, by people who require controlled diets.

To travel with a cast on any part of your body, complete and submit the MEDIF form. The cast must have been applied at least 48 hours before departure. If traveling with a full-leg cast, it may be difficult to accommodate the passenger, as there is no extra space for the leg suspension.

To ensure the safety of everyone on board, passengers with an infectious disease may be prevented from boarding. If you have any of these conditions and have questions about the procedures, please contact our Customer Service Center.