Norms, rules and important information

Here you can find all legal information about GOL that you’ll need before your next trip.


Air Transportation Contract

Learn about requirements, reservations, tickets, no-shows, reimbursements and other important issues that are part of the air transportation contract.

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Smiles Program

New rules for the program are in effect as of 03/01/2019. To find out what has changed, see below.

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Security

With your safety in mind, GOL developed a communications channel exclusively for reporting suspicious or illegal activity conducted in GOL’s name.

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Privacy Policy

Learn about our personal information protection policy, so you can make an informed decision before providing GOL with personal data required for purchasing or cancelling certain services.

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Política de Compensação - México

En caso de demora de vuelo imputable a la aerolínea

Para obtener los servicios abajo mencionados, los pasajeros afectados deberán presentarse en mostradores
de la línea aérea en el aeropuerto en que haya sucedido la demora para que nuestros colaboradores realicen
su registro y les informen de los procedimientos y/o servicio aplicable correspondiente.

Políticas de compensación


IATA Conditions


DOT Contact Information


Tarmac Delay Plan


Optional Service Fees


Customer Services Plan