Special Seating

Special Seat - Emergency Exit


Want more legroom during your flight? Take advantage of GOL’s Special Seats and have a great trip!


Special seats ensure more comfort and legroom for passengers who fly GOL on domestic and international routes.
They are color coded on the aircraft map and can be acquired for an additional fee starting at R$ 30.00 when purchasing your ticket or at the check-in.

These seats are located near the airplane’s emergency exits and ensure more comfort during your trip.

Note: in order to fly in the Special Seats near the emergency exits on domestic and international flights, you must be able to follow the instructions provided in the event of an accident and read and agree to the emergency regulations.*


Smiles Diamond members can select Special Seats at no additional cost.

In case of aircraft changes, or if you decide to change seats or cancel the Special Seat you purchased before the flight, please contact our Customer Service Center.
 

In the event the flight is canceled or the passenger gives up the seat before departure, the fee for the special seat will be fully refunded.


Those who fly, will only want to fly with GOL.



*NOTE!
The occupants of this type of seat must be able to operate the emergency exit door, as described in the instructions below. It’s the customer’s responsibility to determine, before making the purchase, whether he or she is willing and able to comply with the procedures described.

Optional:
It’s not mandatory that all customers in the same reservation opt for the service.

GOL has the responsibility and the right to assess, at the time of the flight and according to its safety criteria, whether passengers comply with all the requirements to occupy emergency exit seats, according to the definitions of ANAC’s RBAC 121 regulation.
If the passenger doesn’t comply with the regulation or there’s an aircraft change so that it’s not possible to honor that seat reservation, a different seat will be offered to the passenger, and the fee paid for the emergency exit seats will be fully refunded.

The refund will be made in the original form of payment used to make the reservation.


Emergency exit instructions - In case of an emergency in which the crew is not available, the passenger seated at the emergency exit may be tasked with performing the following duties:

1.
Locate the emergency exit.

2.
Recognize the emergency exit opening mechanism.

3.
Comprehend the instructions for operating the emergency exit.

4.
Operate the emergency exit.

5.
Assess whether opening the emergency exit will increase the hazards to which passengers may be exposed.

6.
Follow verbal directions and hand signals given by a crewmember.

7.
Keep the emergency exit free of objects that may block its use.

8.
Pass through the emergency exit.

9.
Assess, select and guide people to a safe place away from the aircraft.

Passengers that may not occupy on an emergency exit seat:


Passengers that don’t have sufficient mobility, flexibility or dexterity in both arms and both legs to:

a. Reach up or down to the location of the emergency exit and exit-slide operating mechanisms.
b. Grasp, push, pull, turn, or otherwise manipulate those mechanisms.
c. Push, remove, pull, or otherwise open the emergency exit.​
d. Reach the emergency exit expeditiously.
e. Maintain balance while removing obstructions​.
f. Exit expeditiously.


2. People who are younger than 15 years of age or don’t have the ability to perform the applicable functions without the assistance of an adult​.

3. People who don't have the ability to read and understand instructions related to emergency evacuation in printed or graphic form or don’t have the ability to understand
verbal crew commands.

4. People who don’t have sufficient visual capacity to perform the applicable functions without the assistance of contact lenses or eyeglasses.

5. People who don’t have sufficient hearing capacity to hear and understand instructions shouted by crew members without the assistance of a hearing aid​.

6. People who don’t have the ability to adequately impart information verbally to other passengers.

7 People that:

a. Have a condition or responsibilities, such as caring for small children, that might prevent them from performing the required activities.
b. Have a condition that might cause them harm if they perform one or more of the activities described in the instructions.

8. This and other information are contained in the emergency exit safety cards located in the emergency exit seats of our aircraft.


Passengers must identify themselves to be assigned to a different seat if they:

1. Do not meet the requirements listed in these instructions.

2. Cannot discern whether their condition prevents them from performing one or more of the activities listed in these instructions.

3. May suffer bodily harm as a result of performing one or more of the activities listed.

4. Do not want to perform these functions.


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