Simplifying to provide service is part of the GOL Commitment

We want to provide service to everyone who needs to fly during these times, while upholding our commitment to the safety of our clients and teams. That is how GOL is positioning itself to face the spread of coronavirus (COVID-19) throughout the world. In light of that, from March 28 to May 31, we are keeping only our flights to the state capital cities in Brazil. Every other regional and international flight is suspended.

 
 
 
 
 

Cancellations or delays due to closed borders

If your flight has been delayed or cancelled due to closed borders, the terms of ANAC Resolution 400, which determines the provision of meals, hotels and transportation, do not apply. In these cases, GOL will support the Ministry of Foreign Relations in locating and bringing home any Brazilian citizens who are abroad.

 

Save time

Our Customer Support Center is experiencing high call volumes.

We are prioritizing passengers who have flights scheduled in the next 72 hours, but rest assured that every call will be answered.

 

Anonymous purchase

If you purchased your ticket through the Anonymous Purchase service (without logging in) and wish to cancel your ticket and receive a credit, please contact our Customer Service Center.

See the number of the Customer Service Center of each country:

USA/Canada 1 855 862 9190

Other countries +55 11 5504 4410

All rules and regulations put in place by the company are in compliance with the TAC (Conduct Adjustment Term) signed on March 20, 2020 by the Ministry of Justice and Public Safety (MJSP), the Federal Public Ministry (MPF), the Public Ministry of the Federal District and Territories (MPDFT), and the Brazilian Airlines Association (ABEAR).

Follow the step by step instructions in order to reschedule or cancel your flight easily and conveniently from your computer.

 
 
 

Follow the step by step instructions in order to reschedule or cancel your flight easily and conveniently from your computer.

 
 
 

Learn more about the temporary suspension of some of our services:

Bus shuttle between CGH-GRU and GRU-CGH
Starting on March 17, 2020, the bus shuttle service between the airports of Congonhas and Guarulhos will be interrupted until further notice.

 

VIP Lounge
All GOL Premium Lounges will be closed from March 18 to May 31, 2020. Access by Diamond and Premium Economy passengers to the VIP lounges of our international partners will also be suspended, as follows:

 

GOL Premium Lounge: International and domestic GOL Premium Lounges at the Guarulhos Airport (SP) and at the Galeão Airport (RJ).

VIP lounges of international partner airlines: Airports of Quito (UIO), Brasília (BSB), Montevidéu (MVD), Assunción (ASU), Viru Viru (VVI), Lima (LIM), Punta Cana (PUJ), Paris (CDG), Amsterdam (AMS), Buenos Aires (EZE), Santiago (SCL), Miami (MIA), Orlando (MCO), Detroit (DTW), New York (JFK) and Atlanta (ATL).

Onboard Service

All GOL onboard service is suspended. This measure aims to avoid excessive circulation by the flight crew on the aircraft isles, as well as minimize contact between the crew and the passengers.

Learn more about the temporary suspension of some of our services:

Bus shuttle between CGH-GRU and GRU-CGH
Starting on March 17, 2020, the bus shuttle service between the airports of Congonhas and Guarulhos will be interrupted until further notice.

 

VIP Lounge
All GOL Premium Lounges will be closed from March 18 to May 31, 2020. Access by Diamond and Premium Economy passengers to the VIP lounges of our international partners will also be suspended, as follows:

 

GOL Premium Lounge: International and domestic GOL Premium Lounges at the Guarulhos Airport (SP) and at the Galeão Airport (RJ).

VIP lounges of international partner airlines: Airports of Quito (UIO), Brasília (BSB), Montevidéu (MVD), Assunción (ASU), Viru Viru (VVI), Lima (LIM), Punta Cana (PUJ), Paris (CDG), Amsterdam (AMS), Buenos Aires (EZE), Santiago (SCL), Miami (MIA), Orlando (MCO), Detroit (DTW), New York (JFK) and Atlanta (ATL).

Onboard Service

All GOL onboard service is suspended. This measure aims to avoid excessive circulation by the flight crew on the aircraft isles, as well as minimize contact between the crew and the passengers.

You can count on GOL for a pleasant and safe trip, whenever it is most convenient for you to fly.

You can count on GOL for a pleasant and safe trip, whenever it is most convenient for you to fly.