Norms, rules and important information

Here you can find all legal information about GOL that you’ll need before your next trip.

Smiles Program

New rules for the program are in effect as of 03/01/2019. To find out what has changed, see below.

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Privacy Policy

Learn about our personal information protection policy, so you can make an informed decision before providing
GOL with personal data required for purchasing or cancelling certain services.

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With your safety in mind, GOL developed a communications channel exclusively for reporting suspicious or illegal
activity conducted in GOL’s name.

Click here
Air Transportation Contract

Learn about requirements, reservations, tickets, no-shows, reimbursements and other important issues that are
part of the air transportation contract.

Click here


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