Here you can find all legal information about GOL that you’ll need before your next trip.
New rules for the program are in effect as of
03/01/2019. To find out what has changed, see below.
Learn about our personal information protection policy, so you can make an informed decision before providing GOL with personal data required for purchasing or cancelling certain services.
With your safety in mind, GOL developed a communications channel exclusively for reporting suspicious or illegal activity conducted in GOL’s name.
Learn about requirements, reservations, tickets, no-shows, reimbursements and other important issues that are part of the air transportation contract.
Intelligent check-in is available for all regular flights operated by GOL, except flights to Paramaribo (PBM) and Punta Cana (PUJ). Additionally, passengers can use intelligent check-in up to two days in advance with the following cut-off times:
If you have baggage to check, please arrive at the airport with a valid photo ID at least:
If you have carry-on baggage only, you may proceed directly to the boarding gate:
After checking his or her baggage (if applicable), the passenger must be present at the boarding gate with a valid photo ID at least:
Expectant mothers may use intelligent check-in, provided they follow certain procedures. Click here to find out more:
Should you need to complete the responsibility declaration form, please click on the link above to speed up the boarding process.
This service is not available to: