- You can request assistance when purchasing your ticket or by visiting GOL’s Online Customer Service, at least 48 hours in advance. Upon arriving at the airport, identify yourself to one of our employees.
- You can also have your questions answered by contacting Customer Service for the Hearing Impaired at 0800 709 0466.
- At the VoeGOL stores at Congonhas and Guarulhos airports, both of which are in São Paulo, there is a self-service terminal that reads and interprets Brazilian Sign Language (Libras) in real-time via video conferencing. The service is available Monday through Friday from 7 AM to 7 PM and on Saturdays from 7 AM to 1 PM.
- You may travel with your hearing dog, should you have one.*
Hearing dogs travel free of charge. However, to travel accompanied by a hearing dog, passengers must present certain documents: