Learn about our customer service and find out how to travel with a guide dog.

 
 
 
  • You can request assistance when purchasing your ticket or by visiting GOL’s Online Customer Service at least 48 hours in advance. Upon arriving at the airport, identify yourself to one of our employees.
  • You may travel with your guide dog, should you have one.*
  • You will be introduced to the purser as soon as you board the plane and will receive assistance throughout the flight, as well as safety instructions.
  • GOL offers safety information cards in Braille aboard its aircraft.

*Guide dogs

GOL offers safety information cards in Braille aboard its aircraft.

 
 
 

Domestic Flights

  • Identification card with:
    • The name of the passenger and of the guide dog.
    • Name of the training center or individual trainer that trained the dog.
    • CNPJ number of the center or CPF number of the trainer.
    • Photo of the passenger and the guide dog.
  • Identification tag with
    • The name of the passenger and of the guide dog.
    • Name of the training center or individual trainer that trained the dog.
    • CNPJ number of the center or CPF number of the trainer.
  • Up-to-date vaccination card with:
    • Proof of vaccination with a standard combination vaccine.**
    • Proof of rabies vaccination.**
    • Proof of deworming treatment.**

**Must be performed by an accredited veterinarian.

 
 
 

International flights

  • Identification card with:
    • The name of the passenger and of the guide dog.
    • Name of the training center or individual trainer that trained the dog.
    • CNPJ number of the center or CPF number of the trainer.
    • Photo of the passenger and guide dog.
  • Identification tag with:
    • The name of the passenger and of the guide dog.
    • Name of the training center or individual trainer that trained the dog.
    • CNPJ number of the center or CPF number of the trainer.
  • International Zoosanitary Certificate (CZI), issued by offices of the International Agricultural Surveillance System of the Ministry of Agriculture, Livestock and Food Supply at international airports.

If you have any questions about preparing the documents for a guide dog or for a passenger who depends on one of these animals, please access GOL’s Online Customer Service..

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