Enjoy Panama and the wonders of the Caribbean
with this GOL partner airline.

Single purchase, check-in and baggage check for passengers flying with GOL and Copa Airlines.

Accrue miles to use in the Smiles or Connect Miles programs.

Complimentary access to the GOL Premium Lounges (Guarulhos International Airport in São Paulo and RIOgaleão - Tom Jobim International Airport in Rio de Janeiro).*

* Complimentary access to the GOL Premium Lounge is offered to Smiles Diamond and Gold customers, Star Alliance members, GOL passengers with Premium class tickets, as well as passengers flying first class or business class.

 

Are you going to fly Copa Airlines?

Then below you will find the main rules for this GOL partner airline:

 
 
 

Check-in

When you arrive at the airport, please go to the check-in counter of the airline operating the first segment of your trip.

Passengers flying on flights operated by GOL and Copa Airlines, in which GOL is the airline operating the first segment of the trip, must check in at a customer service counter. Don't forget that you need to present the documentation* required for your trip, such as a valid passport, visas, and proof of vaccination. To check baggage, go to the customer service counters of the airline operating the first segment of your trip.

*Passengers are responsible for all documentation, including documents pertaining to visas and vaccinations. We suggest passengers consult the embassies of their destination countries to avoid any inconveniences related to documentation.

Special Services

Contact the customer service center of the airline operating the first segment of your trip to request special services.

Seat assignment

You can choose your seat during the check-in process on the date of your flight with the partner airline. If you are connecting to a partner airline flight, you will receive a boarding pass with a randomly assigned seat.

 
 
 

Packing your bags

Tickets purchased before February 20, 2018:

Round-trip tickets originating in Brazil allow passengers to check two items of baggage weighing up to 32 kg (71 lbs) each and measuring up to 158 cm (62 in) in total dimensions.

Tickets purchased as of February 20, 2018 for flights boarding by April 15, 2018:

Round-trip tickets originating in Brazil allow passengers to check two items of baggage weighing up to 32 kg (71 lbs) each and measuring up to 158 cm (62 in) in total dimensions.

Tickets purchased as of February 20, 2018 for flights boarding after April 15, 2018:

Round-trip tickets originating in Brazil allow passengers to check two items of baggage weighing up to 23 kg (51 lbs) each and measuring up to 158 cm (62 in) in total dimensions.

The international baggage policy is observed by GOL only on flights issued with the same locator/reservation code (e-ticket) as the international flight.

The international baggage allowance will not be observed for tickets purchased separately, even if they are issued by a partner airline. In such cases, the baggage rules for the segment purchased apply.

Paying for excess baggage

Passengers who have excess baggage may pay the excess baggage fees when checking their baggage at a check-in counter.

Fragile items

Fragile items will be accepted, provided they are packaged properly. However, should the item be damaged for any reason during transport, the airline will not be liable for any compensation.

Perishables

No type of perishable food is accepted on codeshare flights.

For more information, please contact the consulates or customs offices of your countries of destination or transit.

Transporting items for infants (children up to 2 years of age)

If the infant is traveling in a separate (reserved) seat, the infant is entitled to the same amount of baggage as an adult. If the infant is traveling on an adult’s lap, the infant is entitled to the following:

  • One checked bag weighing up to 10 kg (22 lbs).

Passengers are allowed to check 1 baby stroller (for personal use) and/or 1 child seat free of charge.

Baggage claim

Checked baggage on flights with partner airlines must be claimed at the final destination.

When a passenger traveling to Brazil from Panama is making a connection, the checked baggage must be claimed at the first Brazilian destination. After going through the mandatory customs procedures, the passenger must go to a GOL counter to check their baggage again.

Lost baggage service

In the event of lost baggage, the company responsible for registering the incident and following up on the status of the baggage is the last airline to have transported the passenger. If it is determined that the baggage was lost during a connection between an international flight and a domestic GOL flight, the passenger must file a lost baggage claim with the company that transported the baggage during the previous segment.

Damaged baggage

Should this occur, the passenger must file a complaint with the last airline to transport the baggage. Should it be determined that the baggage was damaged on an international flight connecting to a domestic GOL flight, the passenger must file a complaint with the airline operating the first segment of the trip.

Carry-on baggage

Passengers are entitled to one carry-on bag whose dimensions may not exceed 55 cm (22 in) in height, 40 cm (16 in) in width and 25 cm (10 in) in length, including pockets, wheels and handles. The bag must not weigh more than 10 kg (22 lbs).

All electronics must be transported as carry-on baggage. Laptops, cameras, cell phones, camcorders and tablets must go through the x-ray machine at the security checkpoint.

Valuable objects like jewelry and cash must also be transported in carry-on baggage.

Bladed or blunt weapons, firearms, firearm cartridges and ammunition, printer cartridges, liquids in bottles over 100 ml, combustible materials, batteries with electrolytes, lithium batteries with output greater than 160 Wh, fireworks, explosives, paint, chemical products and mercury thermometers are prohibited in carry-on baggage.

 
 
 

No-show

If you are a no-show for a flight with a GOL partner airline, call the GOL customer service center to request a refund based on the fare purchased.

 
 
 

Special passengers

Passengers requiring special assistance

Assistance requests for special needs passengers must be made when reserving the ticket or at least 72 hours prior to departure. For flights departing from Brazil, requests for special assistance, such as wheelchairs, can be made no later than 48 hours prior to departure.

Unaccompanied minors

Unaccompanied minors older than 5 and younger than 15 years of age will not be allowed to travel on flights operated by the GOL and Copa partnership.

Infants

Infants younger than 2 years of age travel for only 10% of the fare of an adult, but they must travel on the lap of an adult over the age of 18. Only one lap child is allowed per passenger.

Expectant mothers

Expectant mothers in their 31st week of pregnancy must provide a medical authorization in Portuguese and in the language of the country to which they are flying. The boarding rules for GOL and Copa Airlines flights are the same. Click Here to learn about the boarding rules for expectant mothers.

Live animals

No live animals will be transported on flights operated by the GOL and Copa Airlines partnership, with the exception of guide dogs.

For more information about required documents, please contact a consulate or customs office of your destination country and any transit countries.

The procedures described above apply to flights operated by both GOL and Copa Airlines. If your itinerary includes only flights operated by Copa Airlines, please consult the Copa Airlines website for more information.

 
 
 

Fares

Understand the fees related to refunds, no-shows, cancellations and flight changes for each fare.

Fares
BUSINESS*PlusLight*
Amount refundableNon-refundable95% of the fareNon-refundable
Cancellation feeU$ 150.00No feeU$ 150.00
Rescheduling feeU$ 150.00No feeU$ 150.00
No-show feeU$ 150.00No feeU$ 150.00

*Refund, no-show, cancelation and flight change fees may vary depending on the fare rules.​​​​​

 
 
 

Destinations

  • Panama City - PTY

Learn about our other partnerships

Click on each airline for more information:

 
 
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