Packing your bags
For GOL flights connecting with a Passaredo flight, passengers are entitled to 1 bag weighing up to 23 kg (51 lbs) and measuring up to 158 cm (62") (adding L + W + H).
This domestic baggage policy is observed by GOL only for flights issued on the same locator/reservation code and e-ticket.
Paying for excess baggage
Passengers who have excess baggage may pay the excess baggage fees when checking their baggage at a check-in counter.
Fragile items will be accepted, provided they are packaged properly. However, should the item be damaged for any reason during transport, the airline will not be liable for any compensation.
All perishable products and food in general must be transported in leak-proof packages that will not open accidently or emit odors. Ice must be in the form of gel packs or packed in individual, completely sealed plastic bags to be transported. If you have any questions, please contact GOL Customer Service.
Checked baggage on flights with partner airlines must be claimed at the final destination. Passengers traveling on an international flight must claim their bags at the first stop inside the destination country. After going through the mandatory customs procedures, passengers must go to a service counter of the airline responsible for their next flight to check their baggage again.
Lost or damaged baggage
In the event of lost baggage, the company responsible for registering the incident and following up on the status of the baggage is the last airline to have transported the passenger. If baggage is found to have been lost during a connection between international flights and domestic flights, the passenger must file a lost baggage claim with the company that transported the baggage during the previous segment.
Passengers are entitled to one carry-on bag, whose dimensions (height, width, and length) may not exceed 55 cm (22") in height, 40 cm (16") in width and 25 cm (10") in length, including pockets, wheels and handles, and whose weight must not exceed 10 kg (22 lbs).
All electronics must be transported as carry-on baggage. Laptops, cameras, cell phones, camcorders and tablets must go through the x-ray machine at the security checkpoint.
Valuable objects like jewelry and cash must also be transported in carry-on baggage. Bladed or blunt weapons, firearms, firearm cartridges and ammunition, printer cartridges, liquids in bottles over 100 ml, combustible materials, batteries with electrolytes, lithium batteries with output greater than 160 Wh, fireworks, explosives, paint, chemical products and mercury thermometers are prohibited in carry-on baggage.
Needles and syringes may be transported in carry-on baggage, provided the medication is properly marked with a professionally printed label identifying the medication and the manufacturer's name or the name of the pharmaceutical company, and the passenger is carrying a prescription. Otherwise, these items must be checked.