Self-service totems
GOL installed check-in totems at the main Brazilian airports. With them, passengers don't have to go to the counters and save time on service.
Title
Start of commercial agreements with American Airlines and Air France/KLM for codeshare flights, which also offer benefits in mileage programs.
Modern Consumer Award
GOL was elected one of the companies that most respect Brazilian consumers at the award of the magazine 'Consumidor Moderno'.
Smiles credit card
With the launch of the Smiles international credit card, customers began to credit miles on advantageous terms in the GOL relationship program.
IOSA Certification
GOL received the IOSA (IATA Operational Safety Audit) certification from the International Air Transport Association (IATA), recognized as the global standard for evaluating the management of operational safety and control of airlines.