Learn about the Smiles Program and the benefits of being a Smiles member

Smiles is GOL’s loyalty program. As a member, you can accrue miles with every flight, which you can then
redeem for tickets and various other products.

When you sign up for the Smiles Program, you will receive an email with a number to access your account and
your virtual Smiles Card. Once registered, you can start enjoying the program’s benefits. The more
miles you accrue, the more benefits you can enjoy.

Join a club for people who love to travel. Pay a monthly rate and receive 1000 miles every month to travel more often! Join the Smiles Club!

Smiles program categories

Learn about the categories of the Smiles Program and the advantages of each. Also know the miles Club, which allow you to upgrade category.

 
 
 

Club Miles

Club miles are accrued when you fly with GOL or partner airlines and by purchasing products or services from Smiles partner companies. Club Miles allow you to upgrade to higher categories and enjoy even more benefits. Only Club miles can be used toward upgrades. Learn how they are accrued:

  • 1 mile traveled with GOL or partner airlines = 1 Club mile
  • 15 points from non-airline partners = 1 Club mile

This category offers the most advantages for frequent flyers who want access to even more exclusive customer service and benefits. Check them out:

  • Earn bonus miles* equal to 100% of the miles accrued by flying with GOL. In other words, in addition to the miles you accrue by flying with us, you will also accrue the same number of bonus miles just for being a Smiles Diamond member.
  • You will even receive 10,000 bonus miles* when you upgrade to this category.
  • You can enjoy exclusive check-in and priority boarding, in addition to access to GOL VIP Lounges when flying internationally.
  • Miles accrued in this category have the longest expiration dates in the program: 5 years
  • You can reschedule to any earlier flight on the same day at no additional cost.
  • Reserve special and GOL+ Conforto seats at no additional cost.
  • You can carry up to 20 kg (44 lbs) of additional baggage or one additional piece of baggage weighing up to 32 kg (71 lbs) to destinations that base baggage allowance on weight.
  • You can also count on the support of an exclusive Smiles Customer Service Center.
  • Enjoy access to the GOL VIP lounges at Guarulhos International Airport in São Paulo and at Terminal 2 of Galeão International Airport in Rio de Janeiro.

To upgrade to or maintain the Diamond category status, you must accrue a total of 35,000 Club miles within a 12-month period.

Phone number: 0300 115 7007 (customer service available 24 hours a day)

*Bonus miles do not count toward category upgrade or maintenance.

This category is ideal for frequent flyers who want even more exclusive benefits. Learn about the benefits this category offers:

  • Earn bonus miles* equal to 50% of the miles accrued by flying with GOL. In other words, in addition to the miles you accrue by flying with us, you will also accrue bonus miles just for being a Smiles Gold member.
  • You even receive 7,500 bonus miles* when you upgrade to this category.
  • You can enjoy exclusive check-in and priority boarding, in addition to access to GOL VIP Lounges when flying internationally.
  • Miles accrued in this category are valid for 4 years.
  • You can carry up to 20 kg (44 lbs) of additional baggage or one additional piece of baggage weighing up to 32 kg (71 lbs) to destinations that base baggage allowance on weight.
  • You can count on the support of the Smiles Customer Service Center 24 hours a day
  • Enjoy access to the GOL VIP lounges at Guarulhos International Airport in São Paulo and at Terminal 2 of Galeão International Airport in Rio de Janeiro.

To upgrade to or maintain the Gold category status, you must accrue a total of 20,000 Club miles within a 12-month period.

Phone number: 0300 115 7007 (customer services available 24 hours a day)

*Bonus miles do not count toward category upgrade or maintenance.

This category is ideal for those who travel frequently and want to accrue miles more easily. Learn about the benefits of this program:

  • Earn bonus miles* equal to 25% of the miles accrued by flying with GOL. In other words, in addition to the miles you accrue by flying with us, you will also accrue bonus miles just for being a Smiles Silver member.
  • You even receive 5,000 bonus miles* when you upgrade to this category.
  • You can also carry up to 10 kg (22 lbs) of additional baggage to destinations that base baggage allowance on weight.
  • Miles accrued in this category are valid for 3 years.
  • You can count on the support of the Smiles Customer Service Center from 6:00 AM to midnight.

To upgrade to or maintain the Silver category status, you must accrue a total of 10,000 Club miles within a 12-month period.

Phone number: 0300 115 7007 (customer service available from 6:00 AM to midnight)

*Bonus miles do not count toward category upgrade or maintenance.

The Smiles category is the Smiles Program’s basic category and the category you enter when you register on the website. Check out the benefits:

  • Miles accrued in this category are valid for 3 years.
  • In addition to issuing tickets to fly with GOL or its partner airlines, you may purchase products and services available at Smiles Shopping
  • You can count on the support of the Smiles Customer Service Center from 6:00 AM to midnight.
  • To upgrade to the Smiles Silver category, simply accrue 10,000 Club miles.

Phone number: 0300 115 7007 (customer services available from 6:00 AM to midnight)

It’s easy to accrue miles!

You can accrue miles by flying with GOL. Simply enter your Smiles or CPF number when purchasing your ticket or when you check in at the airport or online via the GOL website, mobile app or Twitter.
Find out how many miles you can accrue with each GOL fare category:

 
 

Domestic flights

With every R$ 1 you spend, you will earn a certain amount of miles based on the fare category.

  • Flexible: every R$ 1.00 equals 3 miles
  • Plan Ahead: every R$ 1.00 equals 2 miles
  • Promotional: no mileage accrual
 
 

Voos internacionais

Mileage accrual happens according to the distance between the origin and destination. and its passage has less distance than the minimum accumulation, we guarantee it for you, ccording to your destination and the link below:

  • Comfort: 150% of the miles accrued
  • Flexible: 125% of the miles accrued
  • Plan Ahead: 100% of the miles accrued
  • Promotional: 100% of the miles accrued

Minimum accrual for flights departing from Brazil

  • Flights departing from Brazil to other countries in South America: 1.000 miles
  • Flights departing from Brazil to Central America: 3.000 miles
  • Flights departing from Brazil to North America: 5.000 miles

Passengers will accrue the minimum number of miles if the distance of their segment is shorter than the minimum mileage accrual for that segment, but will accrue the actual number of miles of their segment if the distance is longer than the minimum.

 

Bonus

In addition to accruing miles according to their fare category, Smiles members also receive bonus miles based on their Smiles program category. Please note that bonus miles do not count toward upgrading to a category. Bonus miles are accrued according to the information below:

  • Diamond Category: bonus miles equal to 100% of the regular miles
  • Gold Category: bonus miles equal to 50% of the regular miles
  • Silver Category: bonus miles equal to 25% of the regular miles
  • Smiles Category: no bonus miles

Partners

You can also accrue miles by flying with GOL’s partner airlines, purchasing products or services from Smiles partner companies or redeeming the points you accrued on your credit card for Smiles miles at your bank. Learn more at www.smiles.com.br.

Rescue

Redeem your Smiles miles for tickets or products and services at Shopping Smiles.

To fly with GOL with a Smiles ticket, visit www.smiles.com.br, select your destination and travel dates and issue the ticket by redeeming your miles.

Once you've accrued 500 miles, you can start redeeming miles to fly to various destinations in Brazil, South America, the Caribbean and the United States with GOL and its partner airlines. Over 700 destinations!

Learn more at www.smiles.com.br.

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