Clientes GOL
(não cadastrados no programa Smiles)
Marcação de assento¹
Assento GOL + Conforto
Bagagem despachada
Remarcação
Cancelamento
Reembolso²
Antecipação de voo³
Prioridade de check-in, embarque e retirada de bagagem
GOL Premium Lounge
Snack gratuito4
No show
MAX
Gratuita
Gratuito
1ª e 2ª bagagens gratuitas
Sem cobrança de taxa de remarcação + Diferença de valor para o novo voo (se houver)
Sem cobrança de taxa de cancelamento
Devolução de 95% do valor residual
Gratuita para qualquer horário no mesmo dia do voo original
Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00
Isento
PLUS
Gratuita
Custo adicional
1ª bagagem gratuita
R$370 ou 100% + Diferença de valor para o novo voo (se houver)
R$370 ou 100% da tarifa (o que for menor)
Devolução de 40% do valor residual
Gratuita. Disponível dentro das 6 horas antes do voo original
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Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00
R$470 ou 100% da tarifa (o que for menor)
LIGHT
Custo adicional¹
Custo adicional
Sem bagagem gratuita
R$400 ou 100% + Diferença de valor para o novo voo
R$400 ou 100% da tarifa (o que for menor)
Não reembolsável
Custo de R$100. Disponível dentro das 6 horas antes do voo original.
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Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00
R$500 ou 100% da tarifa (o que for menor)
PROMO
Custo adicional¹
Custo adicional
Sem bagagem gratuita
100% tarifa + Diferença de valor para o novo voo
100% da tarifa
Não reembolsável
Não permitida
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Balcão do Lounge: R$ 184,00 Canais digitais: R$ 154,00
100% da tarifa
| Basic | Light | Classic | Flex | |
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1 Small Personal item up to 10 kg
 Fits under the seat in front of you. Maximum dimensions: 32 cm height, 43 cm width, and 22 cm depth.
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1 Small Bag up to 12 kg
Fits in overhead compartments. Maximum dimensions: 35 cm height, 55 cm width, and 25 cm depth.
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 Available for a fee Subject to gate check
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Included Subject to gate check
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Included Subject to gate check
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Included Subject to gate check
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Checked baggage up to 23 kg
Maximum dimensions: 80 cm height, 50 cm width, and 28 cm depth.
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Included 1st Baggage
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Included 1st Baggage
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Checked baggage up to 23 kg (extras)
Up to 5 additional per passenger. Maximum dimensions: 80 cm height, 50 cm width, and 28 cm depth.
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Standart seat selection ¹
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GOL + Conforto seat selection
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Subject to availability.
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Access to the GOL Smiles Lounge
in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
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Free snack ³
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Earlier flight changes ⁴
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Not allowed
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Changes before departure ⁵
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Fee of US$ 85 or 100% of the fare (whichever is lower) + price difference for the new flight (if applicable).
Legenda
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Fee of US$ 85 or 100% of the fare (whichever is lower) + price difference for the new flight (if applicable).
Legenda
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Fee of US$ 85 or 100% of the fare (whichever is lower) + price difference for the new flight (if applicable).
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No change fee You must pay the fare difference for the new flight (if applicable).
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Refunds before departure
Boarding fees can be refunded on all fares, even after a missed flight.
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Not allowed
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Not allowed
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Not allowed
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Allowed Full refund, no fees
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1 Small Personal item up to 10 kg
Included
1 Small Bag up to 12 kg
Available for a fee Subject to gate check
Checked baggage up to 23 kg
Available for a fee
Checked baggage up to 23 kg (extras)
Available for a fee
Standart seat selection ¹
Available for a fee
GOL + Conforto seat selection
Available for a fee
Access to the GOL Smiles Lounge
in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
Available for a fee
Free snack ³
Included
Earlier flight changes ⁴
Not allowed
Changes before departure ⁵
Available for a fee
Refunds before departure
Not allowed
1 Small Personal item up to 10 kg
Included
1 Small Bag up to 12 kg
Included Subject to gate check
Checked baggage up to 23 kg
Available for a fee
Checked baggage up to 23 kg (extras)
Available for a fee
Standart seat selection ¹
Available for a fee
GOL + Conforto seat selection
Available for a fee
Access to the GOL Smiles Lounge
in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
Available for a fee
Free snack ³
Included
Earlier flight changes ⁴
Available for a fee
Changes before departure ⁵
Available for a fee
Refunds before departure
Not allowed
1 Small Personal item up to 10 kg
Included
1 Small Bag up to 12 kg
Included Subject to gate check
Checked baggage up to 23 kg
Included 1st Baggage
Checked baggage up to 23 kg (extras)
Available for a fee
Standart seat selection ¹
Included
GOL + Conforto seat selection
Available for a fee
Access to the GOL Smiles Lounge
in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
Available for a fee
Free snack ³
Included
Earlier flight changes ⁴
Available for a fee
Changes before departure ⁵
Available for a fee
Refunds before departure
Not allowed
1 Small Personal item up to 10 kg
Included
1 Small Bag up to 12 kg
Included Subject to gate check
Checked baggage up to 23 kg
Included 1st Baggage
Checked baggage up to 23 kg (extras)
Available for a fee
Standart seat selection ¹
Included
GOL + Conforto seat selection
Included
Access to the GOL Smiles Lounge
in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ²
Available for a fee
Free snack ³
Included
Earlier flight changes ⁴
Allowed
Changes before departure ⁵
Allowed
No change fee
Refunds before departure
Allowed Full refund, no fees
Light |
Classic |
Flex |
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1 Small Personal item up to 10 kg  Stored under the seat in front of you. Maximum dimensions: 32 cm high, 43 cm wide, and 22 cm deep. |
 Included |
Included |
Included |
| 1 Small Bag up to 12 kg Stored in the overhead bins. Maximum dimensions: 35 cm high, 55 cm wide, and 25 cm deep. |
IncludedSubject to gate check |
IncludedSubject to gate check |
IncludedSubject to gate check |
| Checked baggage up to 23 kg Maximum dimensions: 80 cm high, 50 cm wide, and 28 cm deep. |
 Available for a fee |
Included1st Baggage |
Included1st Baggage |
| Checked baggage up to 23 kg (extras) Up to 5 additional items per traveler. Maximum dimensions: 80x50x28 cm. |
Available for a fee |
Available for a fee |
Available for a fee |
| Standard or Economy seat selection ¹ | Available for a fee |
Included |
Included |
| GOL+ Conforto or Comfort seat reservation |
Available for a fee
Subject to availability.
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Available for a fee
Subject to availability.
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Included
Subject to availability.
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| Access to the GOL Smiles Lounge in São Paulo (Guarulhos) and Rio de Janeiro (Galeão) ² | Available for a fee |
Available for a fee |
Available for a fee |
| Free snack ³ | Included |
Included |
Included |
| Earlier flight changes ⁴ | Available for a fee |
Available for a fee |
Allowed |
| Changes before departure ⁵ |
Available for a fee
US$ 100 fee or 100% of the fare (whichever is lower) + price difference for the new flight (if any).
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Available for a fee
US$ 95 fee or 100% of the fare (whichever is lower) + price difference for the new flight (if any).
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Allowed No change fee
You must pay the fare difference for the new flight (if applicable).
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| Refunds before departure |  Not allowed |
Not allowed |
Allowed Full refund, no fees |
1. Seats are assigned automatically and randomly. To select your seat, a fee applies. For fares that include seat selection, you can choose a standart seat for free.
2. GOL Smiles Lounge is available for travelers departing from Guarulhos Airport in São Paulo and Galeão Airport in Rio de Janeiro. Check out all GOL Smiles Lounge access rules.
3. Only on flights over 1 hour, excluding shuttle flights.
4. Subject to availability and limited to one change per ticket. Allowed for any time on the day of the flight.
5. For pre-departure changes, boarding fees can be reused on all fares. Post-departure changes are not allowed on any fare.
Important information
Check the change policies and refund policies for each fare, for national and international flights.
Children ages 2 to 11 pay the same fare as adults.
Lap infants, ages 0 to 23 months, fly free. They travel at no charge on the lap of a responsible adult. Check more details about traveling with children.
Your ticket can be canceled and refunded at no cost if requested within 24 hours of receiving your purchase confirmation and as long as the purchase was made at least 7 days before the departure date.
Boarding fee
This is the fee charged by the airport authority or operator for use of their infrastructure and services (departure lounges, immigration services), which is included in the total cost of your airfare along with the base fare. Some countries may also apply local taxes or fees, which can represent up to 10% of your fare, such as the reciprocity fee charged by Chile to U.S. passengers, for example.