After purchasing your ticket, contact GOL Online Customer Service and provide your reservation code (locator) to request assistance from airport staff. Our staff will then assist you with the boarding and disembarking procedures.

Yes. We offer a free seatbelt extender. We recommend requesting this in advance by contacting our Sales Center at 0300 115 2121. For those who require more space, we recommend purchasing an Extra Seat, allowing you to travel unaccompanied (this request must also be made through our Sales Center). There will be a charge for both seats, but there is no additional baggage allowance, and the customer only pays a boarding fee. A seatbelt extender will also be provided for this passenger. The seat dimensions are: 40 cm by 40 cm seat height and 75 cm backrest height.