- Smiles or other loyalty programs do not entitle passengers to free transportation of special baggage.
- Fares that include regular checked baggage (suitcase) free of charge do not guarantee free transportation of special baggage.
- GOL is not responsible for damage caused to special baggage during transportation.
A = Height B = Width C = Length
Items considered differentiated baggage must weigh up to 23 kg. Above this weight, a fixed excess fee will be charged, according to your travel destination. For travel within Brazil, the limit to be checked is 45 kg, and for international travel, the limit is 32 kg. Consult the values in the 'excess weight' tab. Should your item exceed these conditions, you may check it via GOLLOG.
Surf equipment: Up to 3 surfboards per case will be permitted. For cases with more than 3 units, a new case will be required for a separate declaration, and a new special baggage allowance fee will be charged.
Windsurfing equipment: 1 board, 1 sail, 1 boom, and 1 mast in a single container.
Kitesurfing equipment: 1 board, 1 kite, 1 control bar, and 1 harness in a single compartment.
Stand up paddle (SUP) equipment: 1 bag with 1 board and 1 paddle.
Water ski equipment: 1 bag with 1 pair of water skis or 1 slalom water ski.
Wakeboard, boogie board, or bodyboard equipment: 1 board in its bag.
Diving equipment: Maximum 1 bag containing 1 dive mask, 1 snorkel, 2 fins, 1 wetsuit, 1 buoyancy control device (BCD), 1 regulator, 1 small oxygen cylinder (empty), and 1 speargun (unloaded and safely packed to avoid damaging other luggage).
Fishing equipment: Composed of a maximum of 05 fishing rods, one reel, one net, one pair of fishing boots, and one wire basket, in a single compartment.
Waveski equipment: 1 board and 2 paddles.
Ski equipment and similar items: 1 pair of skis, 1 pair of poles, 1 pair of boots, and 1 helmet in a single container.
Snowboard equipment and similar items: 1 snowboard, 1 pair of boots, and 1 helmet in a single container.
Skydiving equipment and the like: 1 skydiving equipment in a single container.
Paragliding equipment: 1 paragliding equipment in a single container. Motorized paragliders and the like are not allowed
.Surf equipment: 1 bag with a maximum of 3 boards
Windsurfing equipment: 1 board, 1 sail, 1 relock and 1 mast, in a single container
Kitesurf equipment: 1 board, 1 kite, 1 control bar and 1 harness, in a single compartment*
Stand up paddle equipment: 1 bag with 1 board and 1 paddle*
Water ski equipment: 1 bag with 1 pair of water skis or 1 slalom water ski
Wakeboard, boogieboard or bodyboard equipment: 1 board in your bag
Diving equipment: Maximum of 1 bag containing: 1 diving goggles, 1 snorkel, 2 duck feet, 1 wetsuit, 1 hydrostatic vest, 1 regulator, 1 mini oxygen cylinder (empty) and 1 harpoon (unloaded and securely packed so as not to damage other luggage).
Fishing equipment: Maximum of 1 bag with: 5 fishing rods, 1 reel, 1 net, 1 pair of fishing boots and 1 wire basket
Waveski equipment: 1 board and 2 paddles
Baggage can be up to 292 cm long, regardless of width and height.
Snow sports
Ski equipment: 1 pair of skis, 1 pair of poles, 1 pair of boots and 1 helmet, in a single container
Snowboard equipment: 1 snowboard, 1 pair of boots and 1 helmet, in a single container
Air sports
Skydiving equipment: 1 skydiving equipment in a single container
Paragliding equipment: 1 paragliding equipment in a single container. Motorized paragliders are not allowed
Other sports
Golf equipment: maximum of 1 set of 14 clubs and 14 balls and 1 pair of golf shoes
Cycling equipment: 1 conventional bike, without motor (electric bikes are not allowed); 1 special tow cart for children; 1 tandem or 1 unicycle. Your bike (assembled or disassembled) must come packed with wilted tires, without pedals and with the handlebars tied on the side. If it is demountable, the carrying handles must be tied on the sides and the pedals must be removed or packed.
CO2 (carbon dioxide gas) cylinders used to fill bicycle tires are not allowed.Archery equipment: 1 bow with its quiver (compartment for storing arrows), 1 maintenance kit (chemicals, solvents, grease and the like are not allowed and if they are in the maintenance kit they cannot be carried) and arrows, all in a single compartment.
Hockey or lacrosse equipment: consisting of a maximum of 5 hockey sticks, 1 pair of skates, 1 kit of protectors and 1 helmet, in a single compartment
Dart: 1 dart properly packed so as not to cause damage to other luggage
Musical instruments that exceed the dimensions allowed for carry-on baggage must be checked as oversized baggage (special/differentiated baggage), packed in rigid containers that ensure protection against possible damage during transport. Some examples of instruments that need to be transported in the hold are: drum kits, bass drums, double basses, drums, trumpets, tubas, cellos, etc.
Important: Guitars and acoustic guitars (violões) may be transported in the cabin as carry-on baggage.
It is recommended that LCD, Plasma, and LED TVs are preferably shipped via charges (GOLLOG). Upon check-in, the item must be checked as differentiated baggage and only equipment in the original packaging, identified with a “fragile” sticker and properly accommodated to avoid possible damage to the equipment, will be accepted.
Rules:
- The devices must be LCD, plasma or LED;
- They must be up to 62 inches and, at most, 45 kg for domestic flights and 32 kg for international flights (check local restrictions).
Important: your laptop/notebook can only be carried as hand luggage.
Fragile objects are accepted as differentiated baggage, provided they are correctly identified and packed in special and appropriate containers to avoid possible damage during the trip.
Important: GOL is not responsible for damage caused to equipment during transportation
Provided they are properly packed, you may check appliances such as microwaves and similar items as oversized baggage.
Important: GOL does not transport stoves, washing machines, or equivalents due to their weight and dimensions. In these cases, you may use GOLLOG services for transport. However, items like refrigerators and freezers are not permitted on aircraft because they contain a gas considered hazardous to aircraft.
Small home appliances may be transported as carry-on baggage.
You may check internal combustion engines with a reservoir provided that they have never had contact with a flammable liquid. In other words, there must be no trace of fuel residue inside the equipment.
The quantity must not exceed 2.5 kg per passenger, when used to pack perishable products or when approved by the carrier. The volume must be marked as “dry ice” or “solid carbon dioxide”, in addition to indicating the weight of the dry ice.
All perishable products and food in general must be accommodated in packaging that is leak-proof, resistant to accidental opening, and prevents bad odors. In the case of fish products (fish, crustaceans, and other seafood), the packaging must also be placed inside styrofoam boxes lined internally and externally with a resistant plastic bag.
Transported ice must be gel ice or contained in isolated and hermetic plastic bags. If you have any questions, please contact our customer service: 0800 704 0465.
Differentiated baggage fees
| Região | + 48h de decolagem |
- 48h de decolagem |
No aeroporto |
|---|---|---|---|
| Nacionais | R$ 195,00 | R$ 195,00 | R$ 195,00 |
| América do Sul | R$ 455,00 | R$ 485,00 | R$ 535,00 |
| América Central / Caribe / México | R$ 565,00 | R$ 600,00 | R$ 650,00 |
| Estados Unidos e outros destinos | R$ 725,00 | R$ 725,00 | R$ 750,00 |
| Região | + 48h de decolagem |
- 48h de decolagem |
No aeroporto |
|---|---|---|---|
| Nacionais | R$ 195,00 | R$ 195,00 | R$ 195,00 |
| América do Sul | R$ 455,00 | R$ 485,00 | R$ 535,00 |
| América Central / Caribe / México | R$ 565,00 | R$ 600,00 | R$ 650,00 |
| Estados Unidos e outros destinos | R$ 725,00 | R$ 725,00 | R$ 750,00 |
| Region | + 48h from takeoff | - 48h from takeoff | At the airport |
|---|---|---|---|
| National | US$ 40,00 | US$ 40,00 | US$ 40,00 |
| South America | US$ 85,00 | US$ 90,00 | US$ 100,00 |
| Central America / Caribbean / Mexico | US$ 115,00 | US$ 120,00 | US$ 130,00 |
| USA and other destinations | US$ 140,00 | US$ 145,00 | US$ 150,00 |
* Os valores em dólar serão convertidos para a moeda de compra de acordo com a cotação vigente no dia.
** Importante: preços em dólar serão aplicados em pontos de venda exteriores ao Brasil.
* Dollar prices will be converted to the purchase currency based on the exchange rate on that day.
** Important: Dollar prices will apply at points of sale outside Brazil.
*** Service value subject to local taxes application.
Sales Channels
Terms and Conditions
- The sale of differentiated baggage is subject to the physical space availability on the aircraft. To avoid complications, purchase in advance through the available sales channels. Due to operational restrictions, the transportation of differentiated baggage may not be carried out on certain flights.
- Each passenger may purchase up to 3 pieces of differentiated baggage. The total limit of checked items allowed per person is 5 pieces, considering regular checked baggage and differentiated baggage.
- The purchase of a differentiated baggage allowance is an optional and ancillary service to Customer transport.
- The purchased differentiated baggage is individual and cannot be transferred to another Customer.
- The purchase of the differentiated baggage allowance is available at airports, GOL stores, and the call center.
- The purchase of differentiated baggage is not available through GOL's digital channels.
- It is not possible to purchase this product with miles.
- GOL is not responsible for damages caused to the equipment during transport.
- Smiles Customers or Customers of other loyalty programs are not entitled to free transportation of differentiated baggage.
- Fares that include free regular checked baggage (travel suitcase) do not grant the right to free transportation of differentiated baggage.
- In the event of a rescheduling requested before the flight by the Customer's will, it will be possible to use the same checked baggage allowance purchased. Should there be a change in the travel segment, it is necessary to verify if there is a variation in the baggage allowance values for the new itinerary.
- In the event of flight rescheduling (re-accommodation) by the Company, it is responsible for offering the same allowances purchased on the initial flight on the new flight.
- Product refund is permitted exclusively for customers with Flex and Premium Economy fares, when requested before boarding, through My Trips or the call center. For Basic, Light, and Classic fares, there is no possibility of a refund.
- Refunds requested after the flight (no-show) are not permitted, regardless of the fare.
- There is no mileage accumulation for the purchase of this product.