All Smiles customers can carry one Small Personal item free of charge, with dimensions of 32 cm in width, 22 cm in height, and 43 cm in depth, weighing up to 10 kg, which can be stored under the seat in front of them.
Smiles customers traveling on Light, Classic, Flex, or Premium Economy fares may bring one Small Bag free of charge, measuring 35 cm width, 55 cm height, and 25 cm depth, including wheels and handles, and weighing no more than 12 kg.
For tickets issued until 10/13/2025, Small Bags weighing up to 10 kg will be allowed. Diamond, Gold, and Silver customers have exclusive benefits on Light, Classic, Flex, and Premium Economy fares. Some benefits do not apply to the Basic fare. Check out more information about categories. Smiles Infinite and Platinum card customers have exclusive benefits. Learn about all the benefits.
Benefícios exclusivos
1st, 2nd and 3rd baggage up to 23 kg (each) free of charge
1st and 2nd baggage up to 23 kg (each) free of charge
1st baggage up to 23 kg free of charge
1st and 2nd baggage up to 23 kg free of charge.*
1st baggage up to 23 kg free of charge.*
The baggage benefits of your fare, your Smiles category, and your GOL Smiles credit card are not cumulative. But don't worry: you always get the best benefit.
Example: If you purchased a Classic fare, which already includes the first bag, and you are also a Smiles Silver member, which offers the same benefit, this does not guarantee two bags. If you wish to take an additional piece, the fee for the second checked bag will apply, according to your travel destination.
- Advance purchase of checked baggage allowance is available for customers with reservations on GOL flights (G3).
- Checked baggage allowance purchase is an optional and ancillary service to passenger transportation.
- Baggage purchased in advance is individual and cannot be transferred to another customer.
- Each passenger can purchase checked baggage allowance of 23 kg per piece in advance, not exceeding the limit of 5 pieces per passenger.
- Checked baggage allowance must be used for transporting regular baggage (travel suitcases). Non-standard items with special dimensions and characteristics such as sports equipment, musical instruments, TVs, and monitors must be transported as special baggage.
- As checked baggage, 1 stroller and 1 infant car seat or 1 car seat per lap infant (up to 23 months) are allowed as extra allowance at no charge. Other items will be deducted from the baggage allowance or extra allowance, such as pet transportation, sports equipment, human remains, etc.
- Checked baggage allowance purchase at promotional prices is available through GOL's digital channels and depends on purchase timing – outside the check-in window (more than 48 hours before the flight) and within the check-in window (less than 48 hours before the flight). At the airport counter, regardless of purchase timing, there are no promotional prices.
- If your baggage exceeds 23 kg, a fixed excess fee will be charged according to your destination. The total weight of a single bag cannot exceed 45kg for flights within Brazil and 32 kg for international flights.
- In case of flight changes at the customer's request, the same purchased checked baggage allowance can be used. If the customer changes their leg, they must verify if there are price variations for the checked baggage allowance.
- In case of flight changes (accommodation) by the airline, the company is responsible for offering the same allowances purchased on the original flight for the new flight.
- Product refunds are only allowed for customers with Flex and Premium Economy fares, when requested before departure, through My Trips or Customer Service. For Basic, Light, and Classic fares, refunds are not available.
- Post-flight refunds (no-show) are not allowed, regardless of fare type.
- No miles are earned for purchasing this product.