We are a digital account designed for travelers! We are part of the Gol Linhas Aéreas group and the Smiles loyalty program, which allows us to offer innovative and exclusive solutions for our users.
With PaGol, you can accumulate miles on everyday transactions. In addition to generating miles with your account balance, you also accumulate miles when paying bills through the app and when making payments on the GOL Linhas Aéreas website using Pix PaGol. PaGol customers can also buy miles with exclusive discounts and earn up to 100% bonus on the transaction. Then, you can convert your miles into cash in the app or exchange them for airline tickets, hotel reservations, cruises, or other products on Smiles.
Download the PaGol app and enjoy all the benefits of a digital account for those who love to travel!
You can pay for your trip in up to 10 installments. Options may vary depending on the total ticket price, flight date, and other conditions. Always check the available options during booking.
No, you don't need a credit card. We offer the option to pay in installments via bank slip, making everything more accessible.
You don't need a PaGol account to finance your flights. However, it's a good idea to download the app and create an account afterward. With the PaGol Digital Account, you can pay your next bills and earn miles for it, as well as enjoy exclusive benefits.
Yes, a negative credit history does not prevent you from joining our product. However, it's important to know that we will conduct a credit analysis as part of the process. This means that, while there is no guarantee of approval, we value each situation and strive to offer options that fit your needs.
Yes, to pay for your tickets in installments, an initial payment is required. The down payment amount varies depending on the total price of your trip and the financing terms. This payment is important to guarantee the issuance of your ticket on GOL Linhas Aéreas.
The down payment slip must be paid by the due date, which will always be the day after your purchase.
Remember: the sooner you make the payment, the faster we will receive confirmation and inform GOL to issue your ticket. Payment via Pix can speed up this process.
Yes, installment payments for your tickets will incur interest. The rates will be shown during the booking process so you know exactly how much you will have to pay.
Credit analysis is done online and usually takes only a few seconds. Please wait on the screen for a response. Once the analysis is complete, the answer will appear directly on the screen.
You will receive an email after we receive confirmation of payment for the down payment slip; this may take up to 3 business days to process, depending on the payment method. All contracted conditions will be in the CCB (Bank Credit Note), which will also be sent to your email. If you have any questions, please contact our Credit Center.
Tip: Paying via PIX code or QR Code may speed up the clearing process.
The next payment slips will be sent to your email. If you don't find them in your inbox, please also check your spam folder. If you still don't receive them, access the PaGol Contract Management platform, enter your CPF (Brazilian tax identification number), and generate a duplicate to make the payment.
Downloading the PaGol app isn't mandatory, but it's definitely a great idea! With it, you can pay your upcoming bills and earn extra miles, making your experience even more rewarding. Plus, you can take advantage of the exclusive benefits of a digital account designed for those who love to travel.
Yes, all installments must be paid in full before the trip. If payment for a bank slip is not confirmed within 5 days of the due date, your reservation will be canceled. Please pay attention to due dates to avoid any problems.
No problem, unforeseen events happen! To pay an overdue invoice, you need to access our PaGol Contract Management platform and generate a second copy with the updated date to make the payment.
Important: If payment of an invoice is not confirmed within 5 days of the due date, your reservation will be canceled. Pay attention to due dates to avoid problems.
That's not possible. To ensure service integrity and secure communication with Gol, the process must be completed without interruptions. If this happens, you will need to restart the purchase process through the GOL Linhas Aéreas website.
Yes, you can cancel your purchase and installment plan at any time. However, as we only act as payment intermediaries, the cancellation must be requested directly through GOL Linhas Aéreas' customer service channels.
After we receive your reservation cancellation request through GOL, we will begin the installment cancellation process.
Attencion: canceling your purchase may incur penalties, according to the policies of our partner GOL Linhas Aéreas, the type of fare purchased, the date of the request, the contracted conditions, and the number of installments paid. Check the rules below:
For cancellations made within 24 hours of purchase confirmation
According to ANAC Resolution, you can request free cancellation of your reservation within 24 hours of purchase. In this case, you will receive a full refund of the amount paid within 30 days after sending your bank details.
Remember that your purchase will only be confirmed after payment of the initial invoice, which may take up to 3 business days to process, depending on the payment method.
For cancellations made after 24 hours of purchase confirmation:
For cancellations requested after 24 hours of purchase confirmation, the amount corresponding to the boarding fee paid upon entry will be fully refunded.
The refund of the remaining amount will depend on:
- How many installments you contracted.
- How many installments have already been paid.
In other words: the more installments you pay, the higher the percentage of the credit returned.
Below is an illustrative simulation of how the refund calculations work, considering an interest rate of 10% per month:
Scenario with 2 installments contracted:
0 paid → Average percentage: 0% | Credit: R$ 0
1 paid → Average percentage: approximately 61%
- Credit of R$ 1,000: Approximate refund of R$ 610.00
- Credit of R$ 5,000: Approximate refund of R$ 3,050.00
- Credit of R$ 10,000: Approximate refund of R$ 6,100.00
Scenario with 3 installments contracted:
0 paid → Average percentage: 0% Credit: R$ 0
1 paid → Average percentage: approximately 46%
- Credit of R$ 1,000: Approximate refund of R$ 460.00
- Credit of R$ 5,000: Approximate refund of R$ 2,300.00
- Credit of R$ 10,000: Approximate refund of R$ 4,600.00
2 payments → Average percentage: approximately 64%
- Credit of R$ 1,000: Approximate refund of R$ 640.00
- Credit of R$ 5,000: Approximate refund of R$ 3,200.00
- Credit of R$ 10,000: Approximate refund of R$ 6,400.00
Scenario with 5 installments contracted:
0 payments → Percentage Average: 0% | Credit: R$ 0
2 payments made → Average percentage: approximately 44%
- Credit of R$ 1,000: Approximate refund of R$ 440.00
- Credit of R$ 5,000: Approximate refund of R$ 2,200.00
- Credit of R$ 10,000: Approximate refund of R$ 4,400.00
4 payments made → Average percentage: approximately 62%
- Credit of R$ 1,000: Approximate refund of R$ 620.00
- Credit of R$ 5,000: Approximate refund of R$ 3,100.00
- Credit of R$ 10,000: Approximate refund of R$ 6,200.00
Scenario with 10 installments contracted:
0 payments made → Average percentage: 0% Credit: R$ 0
5 payments → Average percentage: 30% to 40%
- Credit of R$ 1,000: Approximate refund of R$ 300.00 to R$ 400.00
- Credit of R$ 5,000: Approximate refund of R$ 1,500.00 to R$ 2,000.00
- Credit of R$ 10,000: Approximate refund of R$ 3,000.00 to R$ 4,000.00
9 payments → Average percentage: approximately 53%
- Credit of R$ 1,000: Approximate refund of R$ 530.00
- Credit of R$ 5,000: Approximate refund of R$ 2,650.00
- Credit of R$ 10,000: Approximate refund of R$ 5,300.00
Summary:
- If you only paid the down payment and no installments, you will only receive the boarding fee.
- If you have already paid some installments, the refund varies according to the percentage in the table.
- The refund is made on the net value of the credit transaction, which does not include the down payment, with the entire amount paid being returned to the customer, with the exclusive retention of interest.
In cases where changes made by our partner are not accepted by the customer, you may request cancellation of the flight and receive a full refund of the amount paid up to that point.
Remember: as we only act as payment intermediaries, cancellations must be requested directly through GOL Linhas Aéreas' customer service channels.
As we are payment intermediaries, cancellations must be requested directly through GOL Linhas Aéreas' customer service channels.
After receiving your reservation cancellation request through GOL, we will begin the installment cancellation process. You will receive an email requesting your bank details so that we can process the refund. If you don't find it in your inbox, please also check your spam folder. If you still cannot find it, please contact our Credit Center via WhatsApp at (11) 5026-8850. Our service hours are Monday to Friday, from 9 am to 6 pm.
The refund will be processed within 30 days of receiving your bank details.
Attention: the refund can only be made to an account with the same name as the person who made the purchase and signed the CCB (Bank Credit Note).
In this case, contact our Credit Center via WhatsApp at (11) 5026-8850. Our hours of operation are Monday to Friday, from 9 am to 6 pm.