Check that your registration was completed correctly and ensure that there is not too much or too little lighting when capturing the image.

GOL customers can check in at self-service kiosks or at the airport counter. They must have their reservation code (locator) and a valid ID. If you have any questions, ask a GOL representative.

Pay attention to airport check-in times (via the counter).
· Domestic and international flights: check-in available from 3 to 1 hour before departure.

Using your cell phone, you can download the GOL app from the Apple Store or Play Store and follow the steps indicated.
Pay attention to the check-in times for online channels:
· Domestic and international flights: check-in available from 48 hours to 1 hour before the flight.
· Flights to/from the United States operated by GOL: check-in available from 24 hours to 1 hour before the flight.

For more questions, visit the page How to Check in.