For domestic travel, you must arrive at the airport counter at least two hours before your flight's departure time. For international travel, you must arrive at least three hours before your flight.

Using your cell phone, you can download the GOL app from the Apple Store or Play Store and follow the steps provided.
Pay attention to the check-in times for online channels:
· Domestic and international flights: check-in available from 48 hours to 1 hour before the flight;
· Flights to/from the United States operated by GOL: check-in available from 24 hours to 1 hour before the flight.

For more questions, visit the How to Check in page.

Domestic boarding:
Boarding begins: 45 minutes before takeoff.
Boarding ends: 20 minutes before takeoff.

International boarding:
Boarding begins: 60 minutes before takeoff.
Boarding ends: 15 minutes before takeoff.

GOL customers can check in at self-service kiosks or at the airport counter. They must have their reservation code (locator) and a valid ID. If you have any questions, ask a GOL representative.

Pay attention to airport check-in times (via the counter).
· Domestic and international flights: Check-in is available from 3 to 1 hour before departure.

For domestic flights, any of the documents listed below are accepted (original or certified copy):

• Identity Card (RG) issued by the Public Security Departments of the states or the Federal District, with photo;
• National passport;
• Identity cards issued by Ministries and agencies subordinate to the President of the Republic, including the commands of the Army, Navy, Air Force, and Ministry of Defense;
• National Driver's License (physical model with photo);
• Professional licenses issued by National Councils (models with photo), such as CREA, OAB, CRM, etc.;
• Work Card;
• DNI (National Identity Document);
• Electronic Voter Registration Card (with legal or social name), valid only if biometrics are registered. • In the case of Indigenous or indigenous people, if the passenger does not have any of the listed documents, boarding may be carried out by presenting an Identification Declaration issued by the National Indigenous Foundation (FUNAI) or any other identifying document, also issued by this agency;
• The CNH-e (Electronic National Driver's License) is now accepted for boarding passengers on domestic flights. To be a valid document, its information must match the information on the boarding pass. The document must be presented within the "CNH Digital" app on the passenger's cell phone.

Please note: screenshots or photos of the CNH-e are not valid for boarding.

For international flights, see the accepted documents by country below:
• Argentina: ID card or passport;
• Bolivia: ID card or passport;
• Chile: ID card or passport;
• Colombia: ID card or passport;
• Panama: passport;
• Paraguay: ID card or passport;
• Dominican Republic: passport;
• Uruguay: ID or passport.

At GOL, the use of portable devices is now permitted throughout the flight, including takeoff and landing, as long as they are in airplane mode. Devices without airplane mode must have Wi-Fi and Bluetooth disabled. The portable electronic devices permitted for use are tablets, e-readers, smartphones, music players, and video games. Phone calls can be made before takeoff and after landing. For safety reasons, devices such as laptops and portable DVD players must be placed in the overhead bin or stored in a backpack under the seat during takeoff and landing.

Brazilians over 18 on domestic flights:

In cases of theft, robbery, or loss of identification documents in Brazil, passengers may present a police report (BO), provided it was issued less than 60 days ago.

Brazilians over 18 on international flights:

In case of loss of passport or identity card, tourists must file a police report with the police in their country and present it at the Brazilian Consulate. If the person needs to travel on the day they lost their passport or ID card, they can request another document, called a Return Authorization to Brazil, free of charge. To do this, they must also file a police report and present another form of identification. In this case, the traveler must return directly to Brazil. Tourists can also seek guidance from the Ministry of Foreign Affairs (Itamaraty).

• Brazilian minors on international flights:

Only an original, valid passport or ID card issued by the State Public Security Department (for MERCOSUR countries) is accepted for international boarding. No other documents are accepted.

• Brazilian minors under 12 on domestic flights:

For children boarding, a police report is not accepted. If a minor under 12 has already traveled the outbound leg but lost their documentation during the trip, authorization from the Juvenile Court is required for their return. Brazilians between 12 and 18 years of age may board with a police report.

Foreign passengers are not permitted to board with only a police report of lost or stolen documents. These passengers must contact their country's consulate or embassy with the report in hand to obtain the Safe Conduct Pass, which will allow them to return to their country of origin.

This is an exclusive service location located in the departure lounges of Congonhas Airport (São Paulo). This space offers telephone numbers for direct contact with our Customer Service Center and the Smiles Program. There are also self-service kiosks where you can:

• Check your flight status;
• Change your seat;
• Move forward, postpone, and cancel flights;
• Change your flight if rebooked;
• Print vouchers for meals, transportation, lodging, and communication, when necessary.

Customers seeking more comfort and privacy can purchase an additional seat on our flights. This service is particularly popular with obese travelers or travelers who need to carry musical instruments in the cabin, such as a cello.

Would you like to purchase an extra seat for your trip?

Just call 0300 115 2121 (from Brazil) or +55 (11) 5504 4410 (international calls). Please note that this type of reservation is not available through the GOL website.

Important information about purchasing an additional seat:

• Charges are based on the fare available at the time of booking;
• There is no boarding fee for the additional seat;
• The purchase does not entitle you to additional baggage.

See more information about special assistance.

Flights with a layover: If the aircraft you're traveling on is making a layover, you don't need to disembark. The layover is typically used to refuel the aircraft and/or allow new passengers to board.

For a smooth and hassle-free trip, simply follow the safety recommendations of our flight team. Also, keep your boarding pass handy, as it will be validated again at the connecting airport.

Connecting flights: For connecting flights, you'll need to leave the plane to reboard another aircraft. If necessary, ask GOL staff at the airport where you're making your first stop.

For connecting flights, it's important to know:

• You don't need to retrieve your baggage from the first plane, only at your final destination. The exception is for flights from Miami or Orlando with a layover in Brasília or Fortaleza;
• You don't need to check in again;
• On international flights, upon entering the boarding area, you must pass through the local Federal Police to complete the immigration process. Therefore, agents will recheck documents;
• Passengers requiring special assistance, such as the elderly, pregnant women, people with disabilities, and mobility issues, have priority boarding, as do members of the Smiles Diamante, Smiles Ouro, and Delta Elite loyalty programs.

If you have a flight scheduled to Miami or Orlando with a connection in Brasília and originating in São Paulo (CGH and GRU), Rio de Janeiro (GIG and SDU), or Belo Horizonte (CNF), it is very important to pay attention to the connection time limit.

This recommendation is made because, for our customers to arrive quickly in the United States, the connection time at Brasília airport is not very long. Tip: To ensure the correct route and save time, follow the airport signs, avoid stops, and go straight to your connection.

Information about baggage claim on connecting flights:

• On flights departing from Brazil to Miami or Orlando, you check your bag at your origin airport and only need to collect it when you reach your final destination;

• On flights originating in Miami or Orlando and bound for Brazil, you must collect your baggage at Brasília or Fortaleza airport during your connection. In this case, you must exit immigration, collect your baggage from the carousel, and proceed to check-in for your next flight.