GOL offers several payment methods for purchasing your ticket. Online, you can pay with PIX, FGTS, PAYPAL, DIGITAL WALLET, Smiles Credit Card, GOL Business Card, or your credit card. GOL accepts all major credit cards. If you purchase at GOL stores or airports, you can also pay in cash (local currency). You can also purchase tickets with a credit card, Smiles Credit Card, or GOL Business Card through our Sales Center at 0300 115 2121. To learn more, click here.

No. Once the purchase is made, the number of installments cannot be changed.

 

If payment was made by credit card, you need to contact your card issuer.

After cancellation and refund request, GOL returns the amount to your credit card company within 7 days, minus fees, regardless of the payment method. The company then issues the invoice. Some companies continue to charge and refund the amount, while others cancel the charge as soon as they receive information from GOL. If you have any questions, contact your card company.

You must go to the GOL website (www.voegol.com.br) and access the My Trips option on the main navigation bar. Depending on the fare chosen, there may be restrictions on changes or refunds after the flight date (no-shows). Always try to arrange changes or refunds before your flight. In this case, change or cancellation fees may apply, according to the specific fare rules.

You can also request a credit or refund through the GOL Customer Service Center at 0300 115 2121.

If you are not registered on the website and want to manage your flight using the booking code (locator), you will not be able to keep credits with GOL. In this case, the only option available is a refund.
See information about how to make cancellations and changes. Find out more on fees, tariffs and credits.

The credit is valid for one year from the date of booking, for use or refund. For example, if you purchased a ticket on January 1, 2016, and canceled the flight, you have until January 1, 2017 (12 months after the purchase date) to use the credit, regardless of the date of cancellation. Administrative fees may apply. Need more information? Click here.

Open reservations can only be requested by calling our Sales Center at 0300 115 2121. The maximum payment deadline is 72 hours, depending on how far in advance your flight leaves.

GOL does not issue invoices to its passengers, due to a decision by the Federal Supreme Court (STF in the Direct Action of Unconstitutionality – ADIN No. 1,600-8). The boarding pass and receipt are sufficient to document the transaction.