Carry-on baggage

All passengers may travel with a carry-on bag weighing up to 10 kg (22 lbs) and a personal item like a handbag, laptop, tablet or a bag with products purchased at a duty-free shop.

Bagagem de mão

Maximum dimensions: 40 x 25 x 55 cm (16 x 10 x 22 in)

measured in length, width and height.

Maximum weight: Up to 10 kg (22 lbs)

Tip: If you are not sitting at an emergency exit or in the first rows of the aircraft, please place your personal items in the seat pocket or under the seat in front of you.

What may I bring?

It's very important to check ahead of time what you can bring in your carry-on baggage. Click here to learn more.

Please opt for backpacks or small suitcases, because carry-on bags must comply with the following dimensions: 40 x 25 x 55 cm (16 x 10 x 22 in), measured in length, width and height.

Please note: Carry-on bags may have to be transported in the aircraft’s cargo hold when the baggage exceeds the permitted dimensions or when all overhead compartments are full.

Checked baggage

You may pay the checked baggage fee when purchasing your ticket.

Bagagem de despachada

Maximum dimensions: 50 x 28 x 80 cm (20 x 11 x 31 in)

measured in length, width and height.

Maximum weight: Up to 23 kg (51 lbs)

Each checked bag corresponds to a single volume of up to 23 kg (51 lbs). If the total weight is divided into two or more volumes, each new volume will be charged as an additional bag.

Remember: Some fares allow passengers to check bags free of charge.

Promo

Light

Plus

Max

Premium Economy

Does not include free
checked baggage.

Does not include free
checked baggage.

1st bag can be checked
free of charge.

1st and 2nd bags
can be checked
free of charge.

1st and 2nd bags
can be checked
free of charge.

*Available only on international flights.

Please note: If you have already purchased your ticket and need to bring more baggage, you can pay the baggage fee ahead of time by going to My Reservations or during check-in. If you have purchased your tickets on other websites, or at stores that do not belong to GOL, please access My Reservations by using your locator/reservation code and last name.

Fees

Baggage Domestic Flights International flights
Checked baggage weighing up to 23 kg (51 lbs)Digital channels*Check-in counterDigital channels*Check-in counters
1st checked bag (Light and Promo fares) R$ 50R$ 100USD15USD30
2nd checked bagR$ 70R$ 140USD35USD70
3rd to 10th checked bags (each)R$ 80R$ 160USD50USD100

*Please be aware of the following restrictions for kiosks: payments can only be made in (R$) Reals, debit cards are not accepted.

pay your baggage fees ahead of time on the GOL website, app
or kiosk and get a 50% discount.

Previous rules and values

Light

Plan Ahead

Flexible

Premium*

Does not include free
checked baggage

1st checked bag
is free

1st checked bag
is free

1st and 2nd checked bags
are free

*available only on international flights.

Select your flight
type below:

International flights
Flights in Brazil
Flight type: Selected fare type:
1 st
free
checked
baggage
2 nd
free
checked
baggage
3 rd
free
checked
baggage
4 th a 10 th
Flight type: Selected fare type:
1 st
free
checked
baggage
2 nd
free
checked
baggage
3 rd a 10 th
Restart the simulator
 
 
 

Use our simulator

to understand                   
GOL's  baggage rules.*

 

*Price with a 50% discount. Valid for baggage fees paid ahead of time through digital channels (app, mobile website, website or kiosk).

Checked baggage fees are charged per passenger and per segment

See examples below:

For round trip flights, you must pay the baggage fees for each way:

Origin
São Paulo (CGH)
Destination
Rio de Janeiro (GIG)
 
1 baggage fee for the outbound flight
 
ROUND TRIP FLIGHTS
Origin
Rio de Janeiro (GIG)
Destination
São Paulo (CGH)
 
1 baggage fee for the return flight
 

The baggage fee is valid from the origin to the final destination,
regardless of connections or stopovers.

FLIGHTS WITH CONNECTIONS
Origin
São Paulo (CGH)
Connection
Recife (REC)
Destination
Fernando de Noronha (FEN)
1 baggage fee

Get one free checked bag

When you fly 10 segments with GOL, you are upgraded to the Smiles Silver category
and your 1st checked bag is free.*

*This benefit is granted to Smiles Silver members. The 10 segments must be flown with GOL or its partner airlines within the same year and be paid in full. A segment means each leg of your trip. For example: a non-stop flight is considered 1 segment, and a flight with 1 connection (in which you change airplanes) is considered 2 segments. You must provide your Smiles number during your purchase or while checking in.

To learn about all the applicable rules, please go to Terms and Conditions..

logo Smiles

All Smiles customers are entitled to one carry-on bag weighing up to 10 kg (22 lbs) and one personal item.

Diamond, Gold and Silver members and Smiles Infinite and Platinum cardholders have exclusive benefits.

See below:

Smiles Category

Diamond Category

The 1st, 2nd and 3rd bags weighing up to 23 kg
(51 lbs) each can be checked free of charge.

Please note: In order to claim the free checked baggage benefit, you must present the actual valid credit card at the GOL check-in counter, not just the credit card information.

Gold Category

The 1st and 2nd bags weighing up to 23 kg
(51 lbs) each can be
checked free of charge.

Please note: In order to claim the free checked baggage benefit, you must present the actual valid credit card at the GOL check-in counter, not just the credit card information.

Silver Category

The 1st bag weighing up
to 23 kg (51 lbs) can be checked free of charge.

Please note: In order to claim the free checked baggage benefit, you must present the actual valid credit card at the GOL check-in counter, not just the credit card information.

Smiles Credit Cards

Smiles Infinite Credit Card

The 1st bag weighing up to 23 kg
(51 lbs) can be checked free of charge.

Please note: In order to claim the free checked baggage benefit, you must present the actual valid credit card at the GOL check-in counter, not just the credit card information.

Smiles Platinum Credit Card

The 1st bag weighing up to 23 kg
(51 lbs) can be checked free of charge.*

Please note: In order to claim the free checked baggage benefit, you must present the actual valid credit card at the GOL check-in counter, not just the credit card information.

Smiles members may also pay a fee to bring additional bags.

If you issued your ticket using Smiles miles and need to take more baggage with you, be advised that there are two ways to pay your baggage fees in advance. The first is online, at the Smiles website, where you can pay using miles or cash. The second is through GOL's self-service channels (website, app and kiosks) while you are checking in. The kiosks only accept payment by credit card; other forms of payment are not accepted.

If you pay your extra baggage fees using one of the channels and payment methods described above, you will receive a 50% discount.

Please note: customers who pay their baggage fees at the airport's check-in counter will pay full price.

Go to the Smiles website

Non-cumulative benefits

The checked baggage benefits pertaining to your fare type, your Smiles category and your Smiles credit card are not cumulative. But don't worry. You will always receive the benefit that gives you the most.

Example 1 (domestic flights): If you purchased a Plus fare and are a Smiles Silver member, you can check your 1st bag free of charge. If you would like to check an additional bag, you will be charged a R$70 fee for the 2nd bag, if the fee is paid in advance.

Example 2: If you purchased a Premium Economy fare and have a Smiles Infinite credit card, you can check your 1st and 2nd bags free of charge, as per the terms of the Premium Economy fare. If you would like to check an additional bag, you will be charged a USD50 fee for the 3rd bag, if paid in advance.

Select your flight
type below:

International flights
Flights in Brazil
Flight type: Selected fare type:
1 st
Free checked
baggage
2 nd
Free checked
baggage
3 rd
Free checked
baggage
4 th a 10 th
Flight type: Selected fare type:
1 st
Free checked
baggage
2 nd
Free checked
baggage
3 rd a 10 th
Restart the simulator
 
 
 

Use our simulator

to understand                   
GOL's  baggage rules.*

 

*Price with a 50% discount. Valid for baggage fees paid ahead of time through digital channels (app, mobile website, website or kiosk).

To learn about all the applicable rules, please go to Terms and Conditions.

Excess Baggage

Should your checked bag weigh more than 23 kg (51 lbs), you will be charged an excess baggage fee of R$25.00 per extra kg for domestic flights and US$8.00 per extra kg for international flights. Bags may not exceed 45 kg (99 lbs) on domestic flights and 32 kg (71 lbs) on international flights. To learn about the baggage weight limits for international flights operated by GOL partner airlines, please click hereand check the baggage rules for the airline that is operating your flight.

How much excess weight allowance can I purchase?

Each passenger can pay for up to 200 kg (441 lbs) of excess baggage. Passengers traveling with total baggage in excess of this limit will need to check their items as cargo with GOLLOG.

What can you pack?

Before packing your bags, please read What can I pack in my checked baggage.

Previous rules and values

Destination Brazil International*
DomesticR$ 12R$ 15
InternacionalR$ 12USD 4

*Converted to the local currency. Cost per kg or 2.2 lbs.

Delayed baggage

Some unforeseen events during the transportation of baggage may cause delays.
When this happens, our team will take prompt measures to locate and return the baggage as quickly as possible.

Delayed baggage claim

If you did not receive your baggage at baggage claim, please go to a GOL Baggage Service counter in the arrivals area and fill out a Property Irregularity Report (PIR).

A lost baggage claim number will be provided or sent via a text message once a claim is filed. Keep this number handy so you can track your baggage.

Baggage search deadlines

If your baggage is not located within 7 (seven) days for domestic flights or 21 (twenty one) days for international flights, starting on the day the Property Irregularity Report is filed, our Compensation Center will contact you to proceed with the final compensation.

Tracking your baggage

Enter your lost baggage claim number and your first or last name. Make sure your personal and contact information are correct. If necessary, make changes to this information by clicking "Edit" or, if you need to request additional information, send a message at "Contact your airline.".

Damaged baggage and missing items

If you receive your baggage damaged and/or you suspect there are missing items, please contact a Baggage Service employee to file a complaint preferably before leaving the arrivals area.

Please be advised that normal wear and tear may result in damages such as scratches, dents, missing zippers or damaged locks, baggage logos and rivets and can occur despite careful handling by GOL. In these cases, we cannot arrange for the repair or replacement of the damaged items, given that this type of damage does not compromise the usability of the baggage.

Damaged baggage claim

If you are still at the airport:
Please go to a GOL Baggage Service counter to report the damage and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.

If you have left the airport:
You have up to 7 (seven) days (starting on the day you receive your baggage) to file a Property Irregularity Report. In order to file a Property Irregularity Report, you must go to a GOL Baggage Service counter at the nearest airport and bring the damaged baggage and the checked baggage receipt.

Missing item claim

If you are still at the airport:
Go to a GOL Baggage Service counter if you suspect an item in your baggage is missing and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.

If you have left the airport:
If you suspect items are missing from your baggage only after you have left the airport, please go to a GOL Baggage Service counter within 7 (seven) days of receiving your baggage.

Items like cash, documents, jewelry, electronic equipment and fragile objects must be transported as carry-on baggage. We are not liable for the loss of or damage to these objects.

Recommendations

Below are some tips on the best way to pack your bags:

• The identification tag attached to your baggage during check-in may be lost while the bag is in transit to the aircraft. Therefore, personalized baggage tags can speed up the recovery of lost baggage. On the outside of the baggage, place a personalized tag with your last name, telephone number and email address and, on the inside of the bag, place a card or piece of paper with this same information.

• Before checking your baggage, remove all tags from previous flights.

• Personalize your baggage with ribbons, stickers or any other accessory that will make it easier for you to identify it on the baggage carousel.

• Make sure the size of your baggage meets your needs and check that it is properly closed. Over-stuffed baggage could burst open during transit.

• Transport valuable, fragile and indispensable objects like keys, documents, jewelry, cash, medication and prescriptions in your carry-on baggage.

• Check whether your items can be transported in the passenger cabin or in the cargo hold.

• Take pictures of your checked baggage before travelling.

Are you going to travel with one of our partner airlines?

When passengers travel with GOL partner airlines the baggage rules of the partner airline will apply, regardless of whether the ticket was purchased through a GOL sales channel or issued using Smiles miles. Should the passenger exceed the baggage weight limit set forth by the partner airline, a fee will be charged according to the baggage rules of the partner airline.

If the reservation/locator code contains a segment operated by GOL, a baggage fee will not be charged and the baggage rules of the partner airlines will apply. The same rule applies for multiple segment flights when one of the segments is operated by a partner airline.

See the rules of the partner airlines

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