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Sign in to your account, open your trip details, and select Cabin Upgrade under Manage your trip.
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Cabin Upgrade
Upgrade your trip for more comfort and exclusive benefits
Cabin Upgrade gives you acess to more confortable travel experience on GOL's international flights, subject to aircraft and cabin availability.
How to do a Cabin Upgrade?
The Upgrade does not accumulate miles and maintains the rules of the original ticket and baggage allowance, Smiles categories, or GOL Smiles credit card.
Availability depends on seats in the cabin.
Availability depends on seats in the cabin.
Purchase rules:
- On digital channels, purchase is available from 48 hours before departure up to 4 hours before the flight.
- On all other channels, purchase is available from 48 hours before departure up to 1 hour and 30 minutes before the flight
- Subject to cabin seat availability
- Your seat in the upgraded cabin is guaranteed after payment is confirmed
- Not available for passengers with a Basic fare
- Upgrades cannot be changed or canceled after purchase
Steps to purchase your Upgrade:
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Select the available segment to continue.
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Choose your seat in the desired cabin.
04
Check the purchase summary and select "Continue."
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Complete the payment for the Cabin Upgrade with your credit card.
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Done! Your new cabin is confirmed and you must check in again.
Fare Rules and Smiles Category Benefits
Check the purchase conditions for your fare type and tier.
The Basic Fare does not allow for a Cabin Upgrade request.
Fare type
Light, Classic, and Flex fares
Premium Economy
INSIGNIA Business Classic
INSIGNIA Business Flex
Conditions for GOL customers or Smiles category (Prata, Ouro, Diamante, Magno)
Available for all GOL categories for a nominal fee. Please confirm when booking.
Included with all fares.
Included with all fares.
Included with all fares.
Subject to availability.
- Ouro, Diamante, and Magno members are eligible to use their Upgrade Credits, subject to having a sufficient credit balance.
- The request for Upgrade with credits is available between 48 hours and 4 hours before the flight departure (except for flights to the United States, which is available between 24 hours and 4 hours before departure).
- Upgrade request priority for Smiles tiers (Magno, Diamante, and Ouro) also depends on an active Clube Smiles subscription and a GOL Smiles co-branded credit card.
- Confirmation for the use of Upgrade credits will be communicated via email or App. For Magno and Diamante categories, confirmation may occur 12 hours or 4 hours before the flight, and for Ouro, it will occur 4 hours before the flight.
- The request for Upgrade with credits can be canceled. If canceled before the first confirmation round (up to 12 hours before the flight), the credits will be returned immediately. After this period, the credits will be returned after the flight. Once confirmed, it is not possible to cancel or change. It is also possible to include a companion over 12 years old in the same reservation.
Steps to request your Upgrade:
01
Sign in to your account, open your trip details, and select Cabin Upgrade under Manage your trip.
02
When proceeding to purchase, select "Use my Smiles benefit" if it is available for your Smiles category.
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Select the available section to request your Cabin Upgrade.
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Select "Join the list."
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Your Cabin Upgrade request is on the waiting list. Please wait for confirmation (which occurs up to 4 hours before boarding). If you wish to exit the list, select "Cancel request."
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If your Upgrade is confirmed, it cannot be changed or canceled. If it is not confirmed, the credits used for the request will be refunded within 24 hours after the flight.
Fare Rules and Smiles Category Benefits
Check the purchase conditions for your fare type and tier.
The Basic Fare does not allow for a Cabin Upgrade request.
Fare type
Classic and Flex fares
Premium Economy
INSIGNIA Business Classic
INSIGNIA Business Flex
Conditions for GOL customers or Smiles category (Prata, Ouro, Diamante, Magno)
Available for all GOL categories for a nominal fee. Please confirm when booking.
Included with all fares.
Included with all fares.
Included with all fares.
Subject to availability.
Elevate your journey with our Upgrade options
Comfort and convenience
Premium Economy
Premium Economy is available on all GOL international flights operated by single-aisle aircraft. Enjoy enhanced comfort and exclusive benefits throughout your journey.
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Located in the front of the aircraft. -
Blocked middle seat for more space and comfort. -
20 seats available.
Comfort kit
In-flight service varies by route
Priority boarding
Comfort and exclusive benefits
INSIGNIA by GOL
Business Class is available on international flights operated by twin-aisle aircraft. Enjoy a premium travel experience with exceptional comfort and exclusive bene
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Located at the front of the aircraft.
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Priority boarding.
Premium amenity kit
Exclusive in-flight dining by Chef Felipe Bronze.
Seats that transform into fully flat beds
Other channels
You can also book or request upgrades through our other available channels:
GOL Service
We’re here to help. Get support with cabin upgrades, flight changes, rebooking, and more.
Exclusive for Magno and Diamante Customers
+55 11 991 824 233
Available 24 hours by WhatsApp.
Brazil
0300 115 2121
Available 24 hours. Local call cost + taxes.
International
+55 11 3471 2973
Portuguese support: available 24/7.
English and Spanish: Monday to Saturday from 8 AM at 10 PM (Brasilia time).
International call cost.
Airport stores
Find the nearest GOL store at the airport to purchase or request a Cabin Upgrade for your trip directly with our team.
Terms and Conditions
Learn more about how to secure and rules of use.
The Cabin Upgrade is offered exclusively to passengers traveling on international flights operated and marketed by GOL, always subject to seat availability in the cabin. On flights operated by partner airlines, the Cabin Upgrade will not be available.
The Upgrade can be obtained in two ways: by payment, with immediate confirmation of the seat in the superior cabin; or by applying using Smiles Upgrade credits, according to availability and rules of the loyalty program.
The paid Upgrade option will be available from 48 hours until 1 hour and 30 minutes
before departure, depending on the purchase channel selected. The Upgrade option
using Smiles Upgrade credits may be requested from 48 hours up to 4 hours before the
flight's departure.
Requests for refunds or changes exclusively for the Upgrade service are not permitted. These options apply only to Flex fares, provided that the refund or change of the ticket is also requested, with the change always subject to availability.
The product can be purchased through GOL's digital channels (website and app), provided there is seat availability in the superior cabin for all passengers in the same reservation.
Passengers will not be eligible for an Upgrade to the INSIGNIA by GOL cabin, whether
through payment or the use of Smiles Upgrade credits, if they:
- are traveling on a Basic fare;
- have a reservation that has not yet been issued and confirmed;
- are traveling with pets in the cabin (PET-C) or emotional support animals (ESAN);
- are unaccompanied minors (UMNR);
- have requested special meals;
- have requested the use of an aircraft bassinet;
- are traveling with special items, such as a baby seat.
Additionally, passengers with Basic and Light fares will not be able to use Smiles Upgrade credits to request an Upgrade.
The request for Cabin Upgrade using Upgrade credits allows for 1 companion, provided the companion travels on the same PNR and is over 12 years old. The Smiles client needs to have the necessary Upgrade credits balance.
Passengers needing assistance, medical assistance, traveling with children or infants in the same reservation must contact the Service Center to make the Cabin Upgrade request.
The Cabin Upgrade does not generate additional miles accumulation, with the accumulation based on the originally purchased fare.
Passengers who have the Upgrade confirmed, whether by payment or use of credits, and do not board the flight (no-show) will not be entitled to a refund of the amount paid or the credits used.
The cancellation and change conditions, including tickets issued with miles, remain the same as the originally purchased ticket.
The cancellation of the Cabin Upgrade using Smiles credits is allowed after the application, provided it is requested up to 12 hours before the flight time. In these cases, the eligible credits will be immediately refunded.
The Cabin Upgrade does not grant additional baggage allowance nor changes the baggage limit originally purchased with the ticket.
The use of Upgrade credits by companions will be allowed as long as they are traveling on the same flight and in the same reservation as the credit holder.
Confirmation of the Cabin Upgrade through payment or credits will always be subject to cabin availability and possible aircraft changes at the time of travel.