Medical Certificate (MEDIF)

Essential information for those who need special assistance

For passengers who need special assistance, whether temporary or permanent, we offer all the necessary support for their trip. In these cases, it is necessary to complete the Medical Information Form (MEDIF), with all the information described by the doctor.

Please note: the old version of the MEDIF form (5-page version) will be accepted until August 10, 2026.

 

Check when it is necessary to complete the MEDIF form

• Recent surgeries;
• When the passenger develops any unusual behavior or physical condition, which may have an adverse effect on the well-being and comfort of other passengers or crew;
• It may be considered a potential risk to the flight's safety or to your own (examples: rerouting and extra landing);
• Need medical attention or special equipment to maintain your health during the flight (oxygen);
• Your medical condition may worsen during or because of the flight;
• You need medical monitoring or medical treatment on board.
Present a picture of neurodegenerative diseases and cognitive difficulties.

MEDIF filling

The MEDIF must be signed by the passenger's personal doctor (this medical form will only be accepted by medical professionals with valid CRM, it will not be accepted if signed by psychologists, physiotherapists and other professionals)
All forms must be fully filled out for further analysis

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  • Annex A: To be completed by the passenger or legal guardian;
  • Annex B: Part 1 and 2: Must be completed by the passenger's doctor;

    Read and answer all questions correctly, in legible handwriting. Mark (X) in the “Yes” or “No” options. Then, all copies of the form must be signed and stamped by
  • the doctor.

Important

The forms must be completely completed and with the information updated.
No field should be blank.
Always send the attached documents in JPEG or PDF format, images sent in the body of the message will not be evaluated.
Documents digitally signed by the passenger's medical officer will be accepted, provided they are validated through the platform https://validar.iti.gov.br/. Validation is free and essential for the acceptance of documentation.

Traveling with a companion

If necessary, GOL offers the companion an 80% discount on the plane ticket.

In these situations, the companion must be 18 years of age or older and able to provide assistance to passengers with special needs throughout the flight. The discount will be applied only after the MEDIF forms have been completed and approved

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How to send to GOL

1

After filling out correctly and legibly, scan (scan) the three sheets (using a scanner or multifunctional printer).

2
Save the scanned forms to a folder of your choice on your computer.
3
Open your email and forward the attached scanned forms to medif@voegol.com.br.
4
Enter as the subject of the e-mail: “MEDIF Completed” and the LOCATOR (reservation code) of passengers with special needs.
5
The medical document and/or MEDIF will be evaluated by the GOL medical department within 48 (forty-eight) hours
If you have any questions about completing the MEDIF, please contact the Online Service or the GOL Service Center.