You can request assistance when buying a ticket or by accessing GOL's Online Service, up to 48 hours in advance. Arriving at the airport, identify yourself with one of our employees.

Customers with intellectual disabilities can travel unaccompanied whenever they are able to understand and apply safety measures on the flight.

If the person is unable to follow the instructions provided by our team, due to cognitive disabilities, we recommend that they travel with a companion,
know the conditions for buying tickets. (Click here)
It is also necessary to complete the MEDIF form (Click here)
and send it 72 hours before

the trip.

It's important to remember that the person who will be following up needs to be able to take care of the client's personal and medical needs. For more information, visit GOL's Online Service.

For passengers who need a companion, their ticket can be purchased with Smiles miles, but the reservation for your companion must be requested through our service center, access the MEDIF form that must be sent to GOL, which will guarantee the rights of the passenger and their companion, as provided for in Resolution 280 of the ANAC.