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"Voe Junto" Escort Service: peace of mind for you and your loved ones!
|
More than 48 hours before departure | Less than 48 hours before departure |
|---|---|---|
| Domestic Flights |
US50
Per leg and per person
|
US60
Per leg and per person
|
| International Flights |
US110
Per leg and per person
|
US120
Per leg and per person
|
- Dollar prices will be converted to the purchase currency based on the exchange rate on that day.
- Important: Dollar prices will apply at points of sale outside Brazil.
- Service value subject to local taxes application.
Age
Hiring the accompaniment service is mandatory for children and teenagers aged 8 years to uncompleted 16 years old. GOL does not transport unaccompanied minors who are under 8 years of age.
Documents for domestic flights
If you are the parent or legal guardian of a minor aged 8 to 17 (inclusive) who needs to travel by air domestically unaccompanied, please ensure you have the valid documents required for boarding.
It is mandatory to present all three types of documents listed below; none of them may substitute for another:
- Valid identification document
- Presentation of a valid personal identification document for the minor is mandatory, such as:
- Identity Card (RG) – original document or certified copy; OR
- Passport – original document; OR
- Birth Certificate (accepted for minors under 12) – original document or certified copy; OR
- National Migration Registry / Foreigner Identity Card (for foreign nationals) – original document.
- Presentation of a valid personal identification document for the minor is mandatory, such as:
- Travel authorization
- In addition to the identification document, it is mandatory to present a valid travel authorization issued by a parent, legal guardian, or the judiciary.
- The travel authorization may be presented in one of the following forms:
- Travel authorization signed by either parent or the legal guardian, via a public deed or a private document with a notarized signature, in duplicate. The template is available on the ANAC website: Travel authorization for unaccompanied child or adolescent. OR
- Judicial authorization, issued by the Childhood and Youth Court; OR
- Valid passport containing express authorization for the minor to travel unaccompanied within the national territory, in accordance with CNJ Resolution No. 295. ¹ OR
- Electronic Travel Authorization (AEV), issued in accordance with current National Council of Justice (CNJ) rules via the e-Notariado system.
- ¹ If no expiration date is stated on the authorization from the parent or legal guardian, a validity period of two years from the date of issuance applies.
- Attention: In accordance with the Statute of the Child and Adolescent (ECA) and the National Council of Justice (CNJ), authorizations with digital signatures are not accepted, including those generated via platforms such as GOV.BR, Docusign, Clicksign, D4sign, TOTVS, and similar services.
- Only authorizations with a physical signature and notarized recognition, a court order, or an Electronic Travel Authorization (AEV) issued in compliance with CNJ regulations are valid.
- Travel form for unaccompanied children or adolescents
- This form is mandatory; it must be completed in a single copy and must accompany the minor throughout the entire journey, after which it will be filed at the destination station.
This is an operational document used by GOL for control purposes and is part of the set of mandatory travel documents. - For minors who have already turned 16 by the date of travel, please check the valid documentation requirements at: Documents for air travel.
- This form is mandatory; it must be completed in a single copy and must accompany the minor throughout the entire journey, after which it will be filed at the destination station.
Follow-up
The assistance guarantees that Customers with the service will be accompanied at all stages of the trip, including in cases of flight delay. It is under constant supervision by the airport and crew team, but monitoring is not exclusive. When boarding, he is welcomed and taken to the aircraft. On the plane, it is accommodated and is the responsibility of the cabin chief. Arriving at the destination, a member of GOL's Airports team accompanies our Client to a person in charge at the arrival airport.
Documents for international flights
If you are the parent or legal guardian of a minor (aged 8 to 17) who needs to travel internationally by air unaccompanied, please ensure you have the valid documents required for boarding.
You must present all three types of documents listed below; none of them can substitute for another:
- Valid identification document
- You must present a valid personal identification document for the minor, such as:
- Identity Card (RG) – for MERCOSUR countries only – original document or certified copy; OR
- Passport – original document.
- You must present a valid personal identification document for the minor, such as:
- Travel authorization
- In addition to the identification document, you must present a valid travel authorization issued by a parent, legal guardian, or the judiciary.
- The travel authorization may be presented in one of the following forms:
- Travel authorization signed by either parent or the legal guardian, via a public deed or a private document with a notarized signature, in two copies. A template is available on the ANAC website: Travel authorization for unaccompanied children and adolescents. OR
- Judicial authorization, issued by the Childhood and Youth Court; OR
- A valid passport containing express authorization for the minor to travel unaccompanied within the national territory, in accordance with CNJ Resolution No. 295. ¹ OR
- Electronic Travel Authorization (AEV), issued in accordance with current National Council of Justice (CNJ) rules via the e-Notariado system.
- ¹ If no expiration date is stated on the authorization from the parent or legal guardian, it is considered valid for two years from the date of issuance.
- Attention: In accordance with the Statute of the Child and Adolescent (ECA) and the National Council of Justice (CNJ), authorizations with digital signatures are not accepted, including those generated via platforms such as GOV.BR, Docusign, Clicksign, D4sign, TOTVS, and similar services.
- Only authorizations with a handwritten signature and notarized acknowledgment, a court order, or an Electronic Travel Authorization (AEV) issued in accordance with CNJ regulations are valid.
- Travel form for unaccompanied children or adolescents
- This form is mandatory; it must be completed in a single copy and accompany the minor throughout the entire journey, after which it is filed at the destination station.
It is an operational document used by GOL for control purposes and is part of the set of mandatory travel documents. - For minors who have already turned 16 by the date of travel, please check the valid documentation at: Documents for air travel.
- This form is mandatory; it must be completed in a single copy and accompany the minor throughout the entire journey, after which it is filed at the destination station.
- The service is available only on flights operated exclusively by GOL.
- GOL does not offer the Voe Junto Companion Service on flights operated by partner airlines.
- The service is not available for purchase on flights with connections or stopovers.
- The service is not available for flights with origin or destination in Europe.
- For flights with origin or destination in Aruba, it is necessary to previously check the documentation required for unaccompanied minors, in accordance with the requirements established by the Consulate of Aruba.
- For flights with origin or destination in Costa Rica, it is necessary to verify the documentation required for unaccompanied minors. More details are available on the website of the General Directorate of Migration and Foreign Affairs.
Importante: a GOL não disponibiliza o Acompanhamento Voe Junto em voos com parceiras. Saiba mais.
You haven’t purchased the ticket yet?
Include the Travel Companion service as you’re purchasing your ticket, and offer your loved one an even more peaceful trip.
You’ve already purchased your ticket?
If the ticket for the person who is traveling alone has already been purchased, you can still get the Travel Companion service under “My Reservations” and monitor every stage of the trip.
Other options:
If you prefer, the service can also be hired directly at GOL's service counter at the airport. Take advantage of GOL's easiness and stay calm following the trip of who you love. Check the rules of transportation of passengers with special medical conditions such as recently operated, with physical or intellectual disabilities or in any circumstance that requires accompaniment during the flight.
Terms and conditions:
Want to learn more or have any questions?
Read the rules carefully and understand everything you need to know about Voe Junto
- The "Voe Junto" (Fly Together) escort service is available to customers who have purchased it. Purchase is mandatory for customers aged 8 to 15 (inclusive).
- This service does not replace the need for an escort for passengers who require one due to legal or medical requirements.
- Purchasing "Voe Junto" does not exempt the passenger from presenting the documents required by the airline for boarding authorization. For more details, please consult the "Information for traveling with infants and minors" page.
- GOL staff members are responsible for escorting the passenger to the aircraft; during the flight, the passenger remains under the care of the cabin manager. Upon arrival, a member of the GOL airport team meets and escorts the passenger to the authorized guardian; please note that the escort is not a dedicated or exclusive staff member. Additionally, the child or adolescent's guardian must remain at the airport until the flight's departure is confirmed.
- In the event of operational issues—such as flight cancellations or delays—that may impact the customer's journey, GOL will contact the guardian designated at the time of purchase to determine the best travel arrangements. If a flight change is required, our team will provide full support and assist the passenger until the journey is completed.
- The service is not available for flights involving connections or stopovers.
- Refunds for this product are permitted exclusively for customers with Flex, Premium Economy, and INSIGNIA Business Flex fares, provided the request is made via the call center prior to boarding. Refunds are not available for Basic, Light, Classic, or INSIGNIA Business Classic fares.
- Refunds requested after the flight (in the event of a no-show) are not permitted, regardless of the fare type.
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