Contacts and Online Service

Choose the best channel for what you need:
GOL is always ready to assist you, whether with questions about purchases, travel rules, flight changes or rescheduling.
Contact our online support team by accessing GAL.
Portuguese
Monday to Sunday 8:00 AM to 8:00 PM
English and Spanish
Mon to Sat 8:00 AM to 10:00 PM and Sun 8:00 AM to 6:00 PM (Brasília local time)
   Click the GAL icon in the page corner to start the servisse.

Talk to GOL

Exclusive for buying tickets, modifying, rescheduling flights and information.

Magno and Diamante Customers Only

WhatsApp +55 11 991 824 233

24-hour WhatsApp support

Brazil

0300 115 2121

24-hour service.

Argentine

0810 266 6765

Other countries

+55 11 3913 2027

Service in Portuguese: 24 hours. Service in English and Spanish: Monday to Saturday from 08:00 to 22:00 (Brasília time). International call cost.

Smiles Service Center

Exclusively for questions, cancellations, changes, or complaints about flights that were issued with miles through the Smiles website.

Magno and Diamante Customers Only

WhatsApp +55 11 991 824 233

24-hour WhatsApp support

Diamante and Ouro Customers

0300 115 7007

24-hour service. Local call cost + taxes.

Smiles and Prata Customers

0300 115 7001

Service from 6 a.m. to 12 a.m., daily. Local call cost + taxes.

Other customer service channels
SAC GOL / GOLLOG
This service is exclusively for compliments, suggestions, complaints, and cancellations. To facilitate the service, please have your booking locator number ready.
0800 704 0465
24-hour service. Toll-free number.
GOLLOG Sales Center
Quotation, purchase, cargo information and tracking.
0300 1 465564
Customer service available Monday through Friday, excluding holidays, from 8 AM to 8 PM. Local call charges apply, plus taxes.

Program Voa Brasil

Shopping Portal: https://voabrasil.sistema.gov.br/

General shopping information and regulations: https://www.gov.br/portos-e-aeroportos/pt-br/assuntos/conheca-o-voa-brasil

 

Services for people with hearing impairments