Contact and Online Support
Choose the best channel for what you need:
GOL is always ready to assist you, whether with questions about purchases, travel rules, flight changes or rescheduling.

Fale com a GOL

Exclusively for purchasing tickets, making changes, rescheduling flights, and obtaining information.

Exclusivo Clientes Diamante

WhatsApp +55 11 991 824 233

24-hour WhatsApp support

Brasil

0300 115 2121

0300 115 2121

Abroad

+55 11 3471 2973

Portuguese (Brazil): 24-hour service. English and Spanish (Brazil): Monday to Saturday, 8:00 AM to 10:00 PM (Brasilia time). International call charges apply.

Smiles Customer Service Center

Exclusively for questions, cancellations, changes, or complaints regarding flights booked with miles through the Smiles website.

Exclusive to Diamond Clients

WhatsApp +55 11 991 824 233

24-hour WhatsApp support

Diamond and Gold Clients

0300 115 7007

24-hour service. Local call charges apply + taxes.

Smiles and Silver customers

0300 115 7001

Service available from 6 AM to 12 AM daily. Local call charges apply, plus taxes.

Other customer service channels
Contact our online support team by accessing GAL.
Brazil
Monday to Sunday 8:00 AM to 8:00 PM
Abroad
Monday to Saturday 6:00 AM to 8:00 PM and Sunday 6:00 AM to 4:00 PM (Bogotá local time)

  To begin the service, click on the GAL icon located in the lower corner of the page.

 

SAC GOL / GOLLOG
This service is exclusively for compliments, suggestions, complaints, and cancellations. To facilitate the service, please have your booking locator number ready.
0800 704 0465
24-hour service. Toll-free number.
GOLLOG Sales Center
Quotation, purchase, cargo information and tracking.
0300 1 465564
Customer service available Monday through Friday, excluding holidays, from 8 AM to 8 PM. Local call charges apply, plus taxes.

Program Voa Brasil

Shopping Portal: https://voabrasil.sistema.gov.br/

General shopping information and regulations: https://www.gov.br/portos-e-aeroportos/pt-br/assuntos/conheca-o-voa-brasil

Services for people with hearing impairments