Smiles loyalty program
Discover the world of miles.
Smiles is GOL's loyalty program that transforms your travels and purchases into exclusive benefits! With it, you accumulate and use miles to book airline tickets, accommodations, car rentals, and much more. Sign up for free to travel more!

Embark on a Smiles flight and enjoy the benefits!

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1. Register now!
It's quick and free!

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2. Earn miles
Earn miles by flying with
GOL and partner airlines, on purchases
with your credit card,
accommodations, fuel, experiences and much more!

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3. Redeem your miles
Use your miles for airline tickets, accommodations, fuel, items from the Smiles Shopping mall, and many other products and services.

Did you know that the more you fly GOL, the more benefits you get?
By registering for the program, you automatically become part of the Smiles Category. Flying with GOL or partner airlines, you can accumulate miles and qualifying segments, which will help you reach the other categories, Silver, Gold or Diamond, and unlock exclusive benefits.

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Free baggage allowance
For Silver, Gold, and Diamond categories​​​​​​​

Priority boarding and check-in
For Gold and Diamond categories

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Access to the GOL Smiles Lounge
For Gold and Diamond categories​​​​​​​

Favorite Route
Register the routes you fly most often with GOL and earn more miles. For Silver, Gold, and Diamond categories.​​​​​​​

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Free flight rescheduling
For Silver, Gold, and Diamond categories.​​​​​​​

GOL+ Comfort Seat (free)
For Diamond category​​​​​​​

To take advantage of all these benefits, register and always enter your Smiles number when purchasing GOL airline tickets.

Questions about the Smiles program?

If you have any questions about how the program works, you can check the frequently asked questions or contact Smiles customer service.

Smiles Customer Service Center

Exclusively for questions, cancellations, changes, or complaints regarding flights booked with miles through the Smiles website.

Smiles and Silver Customers

0300 115 7001

Service available from 6 AM to 12 AM daily, except holidays.

Local call charges + taxes.

Diamond and Gold Clients

0300 115 7007

24-hour service, local call cost + taxes.

Exclusive for Diamond clients

​​​​​​​55 11 991 824 233

WhatsApp service

Service hours: 24 hours

Hearing Impaired

0300 709 0466

24-hour service, local call charges apply + taxes.