Entre em contato com a gente
Nenhum resultado
para sua busca...
Faça uma nova tentativa buscando por outra palavra-chave
ou acesse nossas perguntas frequentes.
Want to adjust your travel schedule?
Here you’ll find all the rules and fees for changing your domestic or international flight, based on the GOL fare you selected when booking. You can also check detailed fare charts to make your search easier.
Flight Change Conditions for Domestic Flights
Conditions are based on the fare rules applicable at the time of purchase.
| Basic | Light | Classic | Flex | |
|---|---|---|---|---|
|
Rebooking fee*
|
100% of the fare
Legenda
|
R$ 400 or 100% of the fare (whichever is lower) + price difference for the new flight (if applicable).
Legenda
|
R$ 370 or 100% of the fare (whichever is lower) + price difference for the new flight (if applicable).
Legenda
|
No fee. You must pay the fare difference for the new flight (if applicable).
Legenda
|
|
Refundable amount
|
Non-refundable
Legenda
|
Non-refundable
Legenda
|
40% of the remaining value after fees
Legenda
|
95% of the remaining value after fees
Legenda
|
|
No-show
|
100% of the fare
Legenda
|
R$ 500 or 100% of the fare (whichever is lower)
Legenda
|
R$ 470 or 100% of the fare (whichever is lower)
Legenda
|
No fee
Legenda
|
Children aged 2 to under 12 pay the same fare as adults.
Infants aged 0 to under 2 travel free of charge when seated on the lap of a responsible adult. For more information about traveling with infants, visit: /informacoes/informacoes-para-viagens-com-bebes-e-menores-de-idade.
Flight Change Conditions for International Flights
Conditions are based on the fare rules applicable at the time of purchase.
| Basic | Light | Classic | Flex | |
|---|---|---|---|---|
|
Rebooking fee*
|
100% of the fare
Legenda
|
R$ 400 or 100% of the fare (whichever is lower) + price difference for the new flight (if applicable).
Legenda
|
R$ 370 or 100% of the fare (whichever is lower) + price difference for the new flight (if applicable).
Legenda
|
No fee. You must pay the fare difference for the new flight (if applicable).
Legenda
|
|
Refundable amount
|
Non-refundable
Legenda
|
Non-refundable
Legenda
|
40% of the remaining value after fees
Legenda
|
95% of the remaining value after fees
Legenda
|
|
No-show
|
100% of the fare
Legenda
|
R$ 500 or 100% of the fare (whichever is lower)
Legenda
|
R$ 470 or 100% of the fare (whichever is lower)
Legenda
|
No fee
Legenda
|
The values listed above apply only to flights operated exclusively by GOL.
TIf your international flight was purchased in a currency other than USD, the amounts shown in US Dollars will be converted to the purchase currency based on the exchange rate of the day.
Change, cancellation, and no-show fees are charged per passenger, per flight segment.
Children aged 2 to under 12 pay the same fare as adults.
Infants aged 0 to under 2 pay 10% of the adult fare and must travel on the lap of the accompanying adult. For more information about traveling with infants, visit: /informacoes/informacoes-para-viagens-com-bebes-e-menores-de-idade.
Passengers who purchase tickets on or after January 23, 2025, will be subject to the updated change, cancellation, and no-show policies for flights to or from SJO (San José) and AUA (Aruba). Learn more at: /tarifas
Flight Rules
The amounts listed above apply only to flights operated exclusively by GOL, and the values in US dollars will be converted to the purchase currency based on the exchange rate on the day of the transaction.
For more details and fees related to flight changes on our partner airlines, click here.
Here’s an example to help you understand the change fees:
The calculation is based on the change fee plus the new flight fare.
For instance, the chart shows BRL 400 or 100%, whichever is lower. If you paid BRL 200 for a flight segment, the full fare difference will be charged. However, if you paid BRL 500 for the segment, the BRL 400 fee will apply. For round-trip tickets, fees are charged per segment and per passenger.
Boarding Fee
Boarding fees are refundable and are not included in the calculation base for fines or penalties.
Cancellation
For purchases made less than 7 days before departure or after the 24-hour cancellation window, passengers may choose cancellation, credit, or refund options, subject to penalties according to the applicable fare rules.
Credit
When rescheduling a flight, you can choose to receive GOL credits. By selecting this option, you can use the available credit toward new ticket purchases, including promotional fares, to cover fare differences, or to pay any airport fees. To do this, you must be logged into your GOL account when making the request.
Once the credit is confirmed, you will have 365 calendar days from the date the credit is issued to use the amount.
If you paid by credit card, you may also choose to receive GOL credit.
You can use this credit to purchase tickets for third parties; however, while ticket purchases with third-party credit cards are allowed, transferring credits between GOL accounts is not permitted.
Please note: If you are not registered on the GOL website, you will not be able to receive credit. In this case, you will only be eligible for a refund. For more information, please contact our Online Customer Service. Online Service.
Refund
If you have a remaining balance after changing your ticket, you can also request a refund. By choosing this option, you will receive back part of the amount paid via the original payment method. Some fees may be deducted from this amount according to the fare rules applied at the time of purchase. If the refund request is related to a credit, the corresponding fees will be applied.
Important: Some fares require round-trip purchase and do not allow refunds after the first flight segment has been used.
Note: If you paid by debit card or cash, you can request the refund directly through our digital channels. If you have any questions or experience difficulties, please contact us at 0800 704 0465 and provide your banking details to receive the refundable amount.
If you purchased your ticket through Smiles or a travel agency, please contact the issuer directly to learn about their rebooking policies.
Failure to show up for boarding – No-show
Failure to check in on time or to arrive at the boarding gate is considered a no-show. In such cases, a fee will be charged according to the specific fare rules.
For round-trip tickets, if the outbound segment is not used, the return ticket will remain valid provided you contact us before the scheduled departure time of the first flight. To avoid inconvenience, we recommend canceling reservations you do not intend to use well in advance.
If you need to reschedule a flight after a no-show, the passenger will be responsible for any fare difference due to price increases or the unavailability of the same fare class on the new flight.
Important: No-show management, including no-show notifications and rescheduling requests, is handled exclusively by the Customer Service Center. These services are not available through digital channels.
Note: The no-show policy also applies to cancellations, with specific rules that must be checked at the time of the request.
In the event of ticket cancellations, passengers may submit their requests through non-logged-in environments (i.e., without logging into their accounts).
Our Brands
Application
Social Media
