The internet and the best entertainment come with you!
With the GOL Online platform, your time flies by! Watch movies, series, live TV, and many other content options during your trip. You can also take advantage of messaging packages free and other data package options that increase your browsing possibilities. All this, on your mobile device, in the palm of your hand!
To connect to GOL Online, follow these instructions:
Most of our aircraft are equipped to allow you to support your device and recharge it on board.
Please note: we recommend that you bring your headphones on the flight and use them with your device to ensure a better experience for all travelers on board.
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INTERNET

FREE ENTERTAINMENT

AMENITIES

Frequently Asked Questions
Here you can find important information about the GOL Online connectivity service.
How does the messaging package work on GOL flights?
Simply access the GOL Online portal on board our aircraft and follow the instructions to connect and obtain the free messaging package, then enjoy catching up with friends during flights. For more information, visit: http://golonline.com.br/.
Which routes have access to the GOL Online platform?

 

Currently, all routes offer GOL Online; however, it's important to check the system's availability for your flight.

GOL is working to expand the system to 100% of its aircraft.

Do the seats on airplanes have power outlets and USB ports?

 

Yes, most of our fleet has power outlets and USB ports in the seats. We are continuously working to expand this infrastructure to all aircraft.

I purchased an internet package, but I've had problems and haven't been able to use the service. What should I do?

In case of any eventuality while using the package (unstable connection, duplicate payment, among others):
If you are on one of our aircraft: Access the "Help" center through the GOL Online portal and send a message via Chat. The agents will help you solve the problem.

If you are not on a GOL aircraft, you can contact support through the following channels:

  • Online chat with support: https://carept.inflightinternet.com
  • Email:
  • Support in Portuguese: atendimento@wifionboard.com
  • Support in English and French: support@wifionboard.comSupport in Spanish: essupport@wifionboard.com​​​​​​​​​​​​​​
  • Telephone: 0800-099-9111 (BR) and +1-517-919-2892 (International)
Can internet packages be used on 2 devices simultaneously?

 

Simultaneous use is not permitted; however, it is possible to switch between devices. It is not possible to use the card on different segments of the journey if the passenger is connecting; in these cases, a separate package must be purchased for each flight.

Do I need to download an app to play movies, series, and live TV?

 

No. The GOL Online portal will work in your usual internet browser; you will not need to download an application to use it.

When can I purchase internet packages? What payment methods are accepted?
On board our aircraft. For now, it is not possible to purchase packages before the flight. Payment can be made using Mastercard, Visa, American Express, and Elo credit cards. Cash payment is not accepted.
How can I cancel my monthly GOL Online subscription?

Customers who have already subscribed to the GOL Online monthly package can request cancellation at any time through Intelsat's support channels:

  • Online chat with support:
  • https://carept.inflightinternet.com/
  • Email:
  • Portuguese support: atendimento@wifionboard.com
  • English and French support: support@wifionboard.comSpanish support: essupport@wifionboard.com​​​​​​​​​​​​​​
  • Phone: 0800-099-9111 (BR) and +1-517-919-2892 (International)

*Attention: The GOL Online monthly package is no longer available for new subscriptions. Once cancelled, it will not be possible to subscribe to the service again.

To access the platform, is it necessary to disable private browsing mode on the mobile device?
Yes. To view the homepage, you will need to disable private browsing mode.
Which company is a partner and provider of the onboard internet technology used by GOL?
To deliver this solution, GOL has partnered with Intelsat, a leader in this segment for the global aviation market. The technology used in the company's aircraft is state-of-the-art, with a 2Ku antenna model, offering greater coverage throughout Latin America and better connection performance.