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Imagine an environment created exclusively for you to wait for your flight in peace and comfort. That's the GOL Smiles Lounge, a space with modern facilities and the necessary infrastructure for you to enjoy all the convenience of flying GOL even before takeoff.
Access to the GOL Smiles Lounges can be purchased through the CRC (0300 115 2121) or at the lounge counters. Soon, new features will be available for online lounge access sales.
Special buffet
Enjoy recipes created for every meal of the day, with options for vegetarians and vegans.
Selection of drinks
We offer juices, soft drinks, and cocktails prepared by bartenders.
Bathrooms
Ensure greater comfort for your trip with our fully equipped restrooms, toiletry kit, and cotton towel.
Free Wi-Fi
Use your cell phone freely to browse and exchange messages, and there are also power outlets available for charging electronic devices.
Exclusive business center
Extra convenience for those who need to work while waiting to board.
Information and entertainment
Newspapers, magazines, and cable TV are at your disposal.
GOL Customer Service Center
Simply call and request access to the Lounge.
Abroad
+55 11 3471 2973
Customer service in English and Spanish: Monday to Saturday, 8:00 AM to 10:00 PM (Brasilia time).
*International call charges apply.
At the Lounge reception
You can also purchase access at the lounge reception. To do so, present your boarding pass and pay with your card.
We do not allow customer access at the arrivals area; you must have a boarding pass from one of the airports (GIG or GRU).
• International Departures
Terminal 2, 3rd floor of the South Pier.
Operating hours: 5:00 AM to 11:00 PM
Available only for customers on international flights.
• Domestic Departures
Terminal 2 - In front of gates B36 and B37.
Operating hours: 6:00 AM to 11:00 PM (Wednesdays and Fridays) 6:00 AM to 10:00 PM (other days of the week)
Available only for customers on domestic flights.
• International Departures
Terminal 2, 3rd floor of the South Pier.
Operating hours: 5:00 AM to 11:00 PM
Available only for customers on international flights.
• Domestic Departures
Terminal 2 - In front of gates B36 and B37.
Operating hours: 6:00 AM to 11:00 PM (Wednesdays and Fridays) 6:00 AM to 10:00 PM (other days of the week)
Available only for customers on domestic flights.
• International Departures
Terminal 2, departures level, East side.
Operating hours: 5:00 AM to 1:00 AM
Available only for customers on international flights.
• Domestic Departures
Terminal 2, departures level, West side.
Operating hours: 6:00 AM to 12:00 AM
Available only for customers on domestic flights.
Those who have these cards should check the price of access to the GOL Smiles Lounge or the quota of free accesses directly with the card issuer.
- Valid boarding pass required.
- The stay in the space is limited to a period of 4 hours.
- Food and drinks offered in the room must be consumed on site.
- We request the use of headphones for listening devices.
- It is not allowed to remove cushions or change the position of seats.
- GOL reserves the right to refuse admission or assistance or service to people who show signs of intoxication.
- Be cordial with other visitors and with GOL employees.
- For your safety, the room is equipped with cameras.
- If the above rules are not followed, GOL reserves the right to request that the customer leave the space.
- Product refunds are allowed exclusively for customers with Flex and Premium Economy fares when requested before boarding, through My Trips or the customer service center. For Basic, Light, and Classic fares, refunds are not available.
- Refunds requested after the flight (no-show) or outside the required timeframe (at least 6 hours in advance) are not allowed, regardless of the fare.
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