You can acquire your checked baggage during your ticket purchase, or after buying your ticket. Check the checked baggage specifications below:  

Each checked baggage corresponds to a single volume of up to 23kg. If this weight is divided in two or more volume, each volume will be charged as additional baggage. 

Check all the Checked Baggage product rules in their terms and conditions

See terms and conditions

• Advance purchase of checked baggage is available to customers booked on GOL flights (G3).
• Each passenger may purchase in advance a checked baggage allowance of 23 kg per piece, with a limit of 5 pieces per passenger.
• If a piece of baggage exceeds 23 kg, a fixed overweight fee will be charged for domestic flights and a different fee for international flights. The total weight of each piece of baggage must not exceed 45 kg for domestic flights and 32 kg for international flights.
• As checked baggage, 1 baby stroller and 1 baby carrier or 1 car seat are allowed per lap child (up to 2 years old), as an extra allowance, free of charge. Other items will be deducted from the baggage allowance or extra allowance, such as the transportation of animals, sports equipment, remains, etc.
• The purchase of checked baggage at special rates is available through GOL's digital channels and it varies according to the time of purchase - outside the check-in window (more than 48 hours before the flight) and inside the check-in window (less than 48 hours before the flight). There is no special offer at the airport counter, regardless of how far in advance you have made the purchase.
• The purchase of checked baggage allowance is an optional service and ancillary to the carriage of passengers.
• If the flight is rescheduled at the customer's discretion, the same checked baggage allowance purchased may be used. If the Customer changes their domestic flight to an international flight (or vice versa), they should check if there is a change in the checked baggage allowance.
• If you purchased additional checked baggage and do not use it, you may request a refund or credit for the amount paid. The refund request must be made prior to boarding in the My Trips tab or through the Customer Service Center.
• There is no mileage earning for the purchase of this product.
• In the event that a flight (accommodation) is rescheduled by the Company, the Company is responsible for offering the same allowances on the new flight as those purchased on the original flight.
• Baggage purchased in advance is individual and cannot be transferred to another customer.

To find out how to purchase your baggage based on your flight type, see the examples below:

Round trip flight

If you want to check your luggage on the round trip, you must purchase one piece of luggage for each segment:
1 contracted luggage for the outbound and 1 contracted luggage for the return.

You can also purchase more than one piece of luggage for each segment, according to your needs.

Connecting flights

Baggage purchases are valid from origin to final destination, regardless of the stopover or flight connection.

Stopover 

If you have luggage, you must remove it during the stop and, if necessary, hire the service to dispatch it when you are going to re-embark.
In other words, the checked baggage service is optional for each segment. 

If you are traveling with an infant on your lap up to 2 years of age, you may check one baby car seat OR stroller (which may consist of multiple pieces as long as they are part of the same unit) OR one baby carrier per child as an additional checked baggage item free of charge. On domestic flights, other items will be deducted from the free checked baggage allowance of the parent or guardian. On international flights, only carry-on baggage up to 10 kg is allowed.

Customers with special needs who use assistive devices (such as a wheelchair) may carry one at no additional charge. If the customer has more than one item, GOL offers an 80% discount on the excess baggage charge when transporting technical aids or essential medical equipment. Find out more about boarding for people with permanent physical or motor disabilities and temporary reduced mobility.

Airports, GOL Stores and Customer Relations Center.

If your baggage exceeds 23 kg, you will be charged a fixed overweight fee depending on the destination of your trip. The weight limit for checked baggage is 45 kg for domestic flights and 32 kg for international flights.

To find out the weight limit for baggage on international flights operated by GOL's airline partners, check the rules of the airline you are traveling with.

Please note: The services purchased in international destinations for baggage allowance and excess baggage for domestic and international flights have different prices.

All Smiles customers can take a carry-on weighing up to 10 kg and a personal item free of charge.
Customers in the Diamond, Gold and Silver categories and holders of Smiles Infinite and Platinum cards have exclusive benefits.

If you issued your ticket with Smiles miles and need to take more luggage, there are two ways to buy it in advance. The first is on the Smiles website, where payment can be done using miles or cash. The second is through GOL's self-service channels (website, app, totem), at the time of check-in. Purchasing through the channels described above, you guarantee a discount.

Please note: customers who buy their luggage at the airport check-in counter will pay the full amount.

Go to the Smiles website

The baggage benefits of your fare, your Smiles category and your GOL Smiles credit card cannot be cumulated. But don't worry: the highest benefit always applies.

Example 1: If you have purchased a Plus fare and are a Silver Smiles member, your 1st checked bag is free. If you wish to take another bag, you will be charged for the 2nd checked bag.

Example 2: If you have purchased a Premium Economy Fare and have a Smiles Infinite Credit Card, the Premium Economy Fare entitles you to the first two pieces of checked baggage free of charge. If you wish to take an additional bag, you will be charged for the 3rd bag.

Check all the Checked Baggage product rules in terms and condition.

See terms and conditions

• Advance purchase of checked baggage is available to customers booked on GOL flights (G3).
• Each passenger may purchase in advance a checked baggage allowance of 23 kg per piece, with a limit of 5 pieces per passenger.
• If a piece of baggage exceeds 23 kg, a fixed overweight fee will be charged for domestic flights and a different fee for international flights. The total weight of each piece of baggage must not exceed 45 kg for domestic flights and 32 kg for international flights.
• As checked baggage, 1 baby stroller and 1 baby carrier or 1 car seat are allowed per lap child (up to 2 years old), as an extra allowance, free of charge. Other items will be deducted from the baggage allowance or extra allowance, such as the transportation of animals, sports equipment, remains, etc.
• The purchase of checked baggage at special rates is available through GOL's digital channels and it varies according to the time of purchase - outside the check-in window (more than 48 hours before the flight) and inside the check-in window (less than 48 hours before the flight). There is no special offer at the airport counter, regardless of how far in advance you have made the purchase.
• The purchase of checked baggage allowance is an optional service and ancillary to the carriage of passengers.
• If the flight is rescheduled at the customer's discretion, the same checked baggage allowance purchased may be used. If the Customer changes their domestic flight to an international flight (or vice versa), they should check if there is a change in the checked baggage allowance.
• If you purchased additional checked baggage and do not use it, you may request a refund or credit for the amount paid. The refund request must be made prior to boarding in the My Trips tab or through the Customer Service Center.
• There is no mileage earning for the purchase of this product.
• In the event that a flight (accommodation) is rescheduled by the Company, the Company is responsible for offering the same allowances on the new flight as those purchased on the original flight.
• Baggage purchased in advance is individual and cannot be transferred to another customer.

Passengers flying with GOL airline partners will have the partners' baggage allowances honored, both for tickets purchased on GOL's channels and for tickets issued with Smiles miles.

If the customer exceeds the baggage allowance established by the partner, excess baggage will be charged in accordance with the partner's current rule.

If there is a segment operated by GOL in the same reservation/locator, there will be no baggage charges and customers will have the partners' baggage allowances honored. The same rule applies for “Multi-segment” flights, when one of the segments is operated by a partner airline.

Check the rules of GOL's partner companies.

Some unforeseen events may occur during the transport of luggage, causing delay in delivery. In these situations, our team acts promptly to locate and return luggage as quickly as possible.

Record of delay or loss of baggage

If you have not received your luggage when your flight arrives, go to the GOL Baggage Service, still in the Arrivals area, and fill in the Baggage Irregularity Report. The lost reference number will be received at the time of service or later via SMS. Keep it so you can track your baggage tracking.

Baggage search deadlines

If your baggage is not located within 7 (seven) days for a domestic flight or 21 (twenty-one) days for an international flight (from the date of the Baggage Irregularity Record), our Indemnification Center will contact you to proceed with the final indemnity.

Track your luggage

Enter the lost reference number and your first or last name. Check the personal and contact details recorded. If necessary, make changes in the “Edit” field or, if you need additional information, send a message in the “Contact your airline” field.

Track Baggage

If you received your luggage and it was damaged and/or identified that any items were missing, contact a Baggage Service service, preferably before leaving the Arrivals area, to file your claim.

It is important to remember that some damages, such as scratches, dents, missing zipper cursor, damage to the padlock, luggage logo and support nails are susceptible to wear and tear due to luggage use and can occur without failure in transport or improper handling. by GOL. In these cases, we cannot arrange for the repair or replacement of the luggage, as the damage does not compromise its use.

Luggage damage record

If you're still at the airpor

Go to GOL Baggage Service to report the damage and open the Baggage Irregularity Report. All information on how we will proceed to solve the damage will be transmitted by one of our employees during the service at the airport.

If you already left the airpor

You have 7 (seven) days (from the date of receipt of your baggage) to file the Irregularity Report. To do so, you must go to the GOL Baggage Service at the nearest airport with your damaged luggage and proof of dispatch

Record of missing items

If you're still at the airpor

If you notice an item missing from your luggage, go to the GOL Baggage Service and open the Irregularity Report. All information on how we will proceed to solve the problem will be transmitted by one of our employees during the service at the airport

If you have already left the airpor

If you only notice that items are missing from your luggage when you have already left the airport, go to the GOL Baggage Service within 7 (seven) days from the date of receipt of the bag.

Items such as cash, documents, jewelry, electronic and fragile equipment must be transported as hand luggage. We are not responsible for loss or damage to these objects.

Check out some tips so you can set your luggage in the best way:

⦁ The identification tag inserted at check-in may be lost en route to the aircraft. Therefore, personal identifications can speed up the location in cases of loss. On the outside, place your own identifier with your surname, telephone number and e-mail address and, on the inside, place a business card or a piece of paper with the same data;

⦁ Before checking your luggage, remove all tags from previous trips;

⦁ Personalize your luggage with ribbons, stickers or any other accessories that can easily identify it on the baggage claim belt and avoid exchanges;

⦁ Adapt the size of your luggage to your needs and make sure it is closed properly. Excessively overloaded baggage is in danger of breaking;

⦁ Take your valuables, fragile or indispensable (keys, documents, jewelry, money, medication, prescriptions, etc.) in your carry-on;

⦁ Ensure your items can be transported in the cabin or hold;

⦁ Photograph your checked luggage before travel.