Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
For passengers who need special assistance, whether temporary or permanent, we offer all the necessary support for their trip. In these cases, it is necessary to fill in the Medical Information Form (MEDIF), with all the information described by the physician.
For passengers who require medical attention or special equipment during the flight, the MEDIF form must be completed, which must be completed by the passenger's doctor and sent to GOL between 15 days and 72 hours before boarding. After a careful analysis of the form, our team issues a report that certifies whether the passenger's is able or not to make the air travel. If there is any doubt regarding the filling in of the MEDIF, or the need for additional exams, they can be requested free of charge to GOL.
• Recent surgeries
• When the passenger develops any behavior or unusual physical condition, which may have an adverse effect on the well-being and comfort of other passengers or the crew;
• Can be considered a potential risk to the safety of the flight or the passenger (examples: deviation from route and extra landing);
• Need medical attention or special equipment to maintain the passenger’s health during the flight (oxygen or stretcher);
• May have their medical condition worsened during or as a result of the flight;
• Requires medical care or medical treatment on board.
Present a picture of neurodegenerative diseases and cognitive difficulties.
MEDIF must be signed by the passenger's personal physician (this medical form will only be accepted by medical professionals with valid Medical Registration, it will not be accepted if signed by psychologists, physiotherapists and other professionals)
All copies must be completely filled in for better analysis.
The forms must be completely filled out and with updated information.
No fields should be left blank.
Always send the attached documents in JPEG or PDF format, images sent in the body of the message will not be evaluated.
Documents digitally signed by the passenger's medical officer will be accepted, provided they are validated through the https://verificador.iti.gov.br platform. Validation is free and essential for the acceptance of the documentation.
If necessary, GOL offers the companion an 80% discount on the plane ticket.
In these situations, the companion must be over 18 years of age and able to offer assistance to the passenger with special needs throughout the flight. The discount will only be applied after completing and approving the MEDIF forms.
After correct and legible filling, scan the three sheets (using a scanner or multifunctional printer).
Save the scanned forms to a folder of your choice on your computer.
Open your email and send the scanned forms as an attachment to firstname.lastname@example.org.
Name the subject of the e-mail: "MEDIF Filled in" and the LOCATOR (reservation code) of passengers with special needs.
The medical document and/or MEDIF will be evaluated by GOL's medical department within 48 (forty-eight) hours
If you have any questions about filling out the MEDIF, contact the Online Service or GOL’s Customer Service.