You can acquire your checked baggage during your ticket purchase, or after buying your ticket. Check the checked baggage specifications below:  

Each checked baggage corresponds to a single volume of up to 23kg. If this weight is divided in two or more volume, each volume will be charged as additional baggage. 

Check all the Checked Baggage product rules in their terms and conditions

See terms and conditions

• Advance purchase of checked baggage is available to customers booked on GOL flights (G3).
• Each passenger may purchase in advance a checked baggage allowance of 23 kg per piece, with a limit of 5 pieces per passenger.
• If a piece of baggage exceeds 23 kg, a fixed overweight fee will be charged for domestic flights and a different fee for international flights. The total weight of each piece of baggage must not exceed 45 kg for domestic flights and 32 kg for international flights.
• As checked baggage, 1 baby stroller and 1 baby carrier or 1 car seat are allowed per lap child (up to 2 years old), as an extra allowance, free of charge. Other items will be deducted from the baggage allowance or extra allowance, such as the transportation of animals, sports equipment, remains, etc.
• The purchase of checked baggage at special rates is available through GOL's digital channels and it varies according to the time of purchase - outside the check-in window (more than 48 hours before the flight) and inside the check-in window (less than 48 hours before the flight). There is no special offer at the airport counter, regardless of how far in advance you have made the purchase.
• The purchase of checked baggage allowance is an optional service and ancillary to the carriage of passengers.
• If the flight is rescheduled at the customer's discretion, the same checked baggage allowance purchased may be used. If the Customer changes their domestic flight to an international flight (or vice versa), they should check if there is a change in the checked baggage allowance.
• If you purchased additional checked baggage and do not use it, you may request a refund or credit for the amount paid. The refund request must be made prior to boarding in the My Trips tab or through the Customer Service Center.
• There is no mileage earning for the purchase of this product.
• In the event that a flight (accommodation) is rescheduled by the Company, the Company is responsible for offering the same allowances on the new flight as those purchased on the original flight.
• Baggage purchased in advance is individual and cannot be transferred to another customer.

To learn how to purchase your luggage according to the type of the flight, check the examples below: 

Round trip flights 

If you want check your baggage in the departure and return, you must purchase one baggage for each segment: 
1 baggage hired for departure and 1 baggage hired for return. 

You can also buy more than one baggage for each segment, according to your needs. 

Connecting flights

Baggage purchase is valid from origin to final destination, regardless of the stopover or flight connection. 

Stopover 

In case you possess baggage, you must take it during the stopover and if necessary, hire the service to check it when reboard. 
In other words, the checked baggage service it is optional for each journey. 

If you are traveling with an infant on your lap up to 2 years of age, you may check one baby car seat OR stroller (which may consist of multiple pieces as long as they are part of the same unit) OR one baby carrier per child as an additional checked baggage item free of charge. On domestic flights, other items will be deducted from the free checked baggage allowance of the parent or guardian. On international flights, only carry-on baggage up to 10 kg is allowed.

Customers with special needs who use assistive devices (such as a wheelchair) may carry one at no additional charge. If the customer has more than one item, GOL offers an 80% discount on the excess baggage charge when transporting technical aids or essential medical equipment. Find out more about boarding for people with permanent physical or motor disabilities and temporary reduced mobility.

You may declare the value of a specific item in your checked baggage if its value is equal to or greater than 1,131 Special Drawing Rights, currency XDR*, and provided that the total declared value does not exceed BRL 15,000.00 (in accordance with ANAC Resolution 400, Section I, Article 17).

Additionally, a supplementary fee of 35% will be charged on the value of the declared items.

The following items are not accepted for declaration:

• Cash and jewelry;
• Valuable documents;
• Personal or commercial documents;
• Medical records and clinical documentation;
• Medication;
• Glasses and contact lenses;
• Photographic equipment;
• Commercial equipment;
• Computer equipment and software;
• Electronic devices in general (e.g., cell phones, tablets, TVs, monitors, video game consoles, etc.);
• Artwork and antiques;
• Drones.

Important: This is not a complete list.

Attention: Fragile items, objects with sentimental or irreplaceable value, or any other similarly valued items are excluded from the declaration and will not be accepted as declared baggage.

GOL reserves the right to inspect the contents of baggage when a declared value is involved and does not accept declared baggage if the Customer’s itinerary includes flights operated by other airlines—even when sold by GOL and operated by partner carriers.

To make a declaration, you must download and complete the Special Declared Baggage Value Form, providing details on quantity, item, and value.

If you are boarding in Brazil and any item of your baggage exceeds the limit of 1,131 DES, please contact GOLLOG’s customer service center at 0300 1 46556 (available Monday through Friday, from 8 a.m. to 8 p.m.) to check the possibility of shipping the item as cargo.

*To convert the value, click here.

Airports, GOL Stores and Customer Relations Center.

If your baggage exceeds 23 kg, you will be charged a fixed overweight fee depending on the destination of your trip. The weight limit for checked baggage is 45 kg for domestic flights and 32 kg for international flights.

To find out the weight limit for baggage on international flights operated by GOL's airline partners, check the rules of the airline you are traveling with.

Please note: The services purchased in international destinations for baggage allowance and excess baggage for domestic and international flights have different prices.

All Smiles customers are entitled to one carry-on bag weighing up to 10 kg (22 lbs) and one personal item.

Diamond, Gold and Silver members and Smiles Infinite and Platinum cardholders have exclusive benefits.

If you issued your ticket using Smiles miles and need to take more baggage with you, be advised that there are two ways to pay your baggage fees in advance. The first is online, at the Smiles website, where you can pay using miles or cash. The second is through GOL's self-service channels (website, app and kiosks) while you are checking in. The kiosks only accept payment by credit card; other forms of payment are not accepted.

If you pay your extra baggage fees using one of the channels and payment methods described above, you will receive a discount.

Please note: customers who pay their baggage fees at the airport's check-in counter will pay full price.

Go to the Smiles website

The baggage benefits of your fare, your Smiles category and your GOL Smiles credit card cannot be cumulated. But don't worry: the highest benefit always applies.

Example 1: If you have purchased a Plus fare and are a Silver Smiles member, your 1st checked bag is free. If you wish to take another bag, you will be charged for the 2nd checked bag.

Example 2: If you have purchased a Premium Economy Fare and have a Smiles Infinite Credit Card, the Premium Economy Fare entitles you to the first two pieces of checked baggage free of charge. If you wish to take an additional bag, you will be charged for the 3rd bag.

Check all the Checked Baggage product rules in terms and condition.

See terms and conditions

• Advance purchase of checked baggage is available to customers booked on GOL flights (G3).
• Each passenger may purchase in advance a checked baggage allowance of 23 kg per piece, with a limit of 5 pieces per passenger.
• If a piece of baggage exceeds 23 kg, a fixed overweight fee will be charged for domestic flights and a different fee for international flights. The total weight of each piece of baggage must not exceed 45 kg for domestic flights and 32 kg for international flights.
• As checked baggage, 1 baby stroller and 1 baby carrier or 1 car seat are allowed per lap child (up to 2 years old), as an extra allowance, free of charge. Other items will be deducted from the baggage allowance or extra allowance, such as the transportation of animals, sports equipment, remains, etc.
• The purchase of checked baggage at special rates is available through GOL's digital channels and it varies according to the time of purchase - outside the check-in window (more than 48 hours before the flight) and inside the check-in window (less than 48 hours before the flight). There is no special offer at the airport counter, regardless of how far in advance you have made the purchase.
• The purchase of checked baggage allowance is an optional service and ancillary to the carriage of passengers.
• If the flight is rescheduled at the customer's discretion, the same checked baggage allowance purchased may be used. If the Customer changes their domestic flight to an international flight (or vice versa), they should check if there is a change in the checked baggage allowance.
• If you purchased additional checked baggage and do not use it, you may request a refund or credit for the amount paid. The refund request must be made prior to boarding in the My Trips tab or through the Customer Service Center.
• There is no mileage earning for the purchase of this product.
• In the event that a flight (accommodation) is rescheduled by the Company, the Company is responsible for offering the same allowances on the new flight as those purchased on the original flight.
• Baggage purchased in advance is individual and cannot be transferred to another customer.

When passengers travel with GOL partner airlines the baggage rules of the partner airline will apply, regardless of whether the ticket was purchased through a GOL sales channel or issued using Smiles miles. Should the passenger exceed the baggage weight limit set forth by the partner airline, a fee will be charged according to the baggage rules of the partner airline.

If the reservation/locator code contains a segment operated by GOL, a baggage fee will not be charged and the baggage rules of the partner airlines will apply. The same rule applies for multiple segment flights when one of the segments is operated by a partner airline.

See the rules of the partner airlines

Some unforeseen events during the transportation of baggage may cause delays.
When this happens, our team will take prompt measures to locate and return the baggage as quickly as possible.

Delayed baggage claim

If you did not receive your baggage at baggage claim, please go to a GOL Baggage Service counter in the arrivals area and fill out a Property Irregularity Report (PIR).

A lost baggage claim number will be provided or sent via a text message once a claim is filed. Keep this number handy so you can track your baggage.

Baggage search deadlines

If your baggage is not located within 7 (seven) days for domestic flights or 21 (twenty one) days for international flights, starting on the day the Property Irregularity Report is filed, our Compensation Center will contact you to proceed with the final compensation.

Tracking your baggage

Enter your lost baggage claim number and your first or last name. Make sure your personal and contact information are correct. If necessary, make changes to this information by clicking "Edit" or, if you need to request additional information, send a message at "Contact your airline.".

Track Baggage

If you receive your baggage damaged and/or you suspect there are missing items, please contact a Baggage Service employee to file a complaint preferably before leaving the arrivals area.

Please be advised that normal wear and tear may result in damages such as scratches, dents, missing zippers or damaged locks, baggage logos and rivets and can occur despite careful handling by GOL. In these cases, we cannot arrange for the repair or replacement of the damaged items, given that this type of damage does not compromise the usability of the baggage.

Damaged baggage claim

If you are still at the airport:

Please go to a GOL Baggage Service counter to report the damage and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.

If you have left the airport:

You have up to 7 (seven) days (starting on the day you receive your baggage) to file a Property Irregularity Report. In order to file a Property Irregularity Report, you must go to a GOL Baggage Service counter at the nearest airport and bring the damaged baggage and the checked baggage receipt.

Missing item claim

If you are still at the airport:

Go to a GOL Baggage Service counter if you suspect an item in your baggage is missing and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.

If you have left the airport:

If you suspect items are missing from your baggage only after you have left the airport, please go to a GOL Baggage Service counter within 7 (seven) days of receiving your baggage.

Items like cash, documents, jewelry, electronic equipment and fragile objects must be transported as carry-on baggage. We are not liable for the loss of or damage to these objects.

Below are some tips on the best way to pack your bags:

• The identification tag attached to your baggage during check-in may be lost while the bag is in transit to the aircraft. Therefore, personalized baggage tags can speed up the recovery of lost baggage. On the outside of the baggage, place a personalized tag with your last name, telephone number and email address and, on the inside of the bag, place a card or piece of paper with this same information.

• Before checking your baggage, remove all tags from previous flights.

• Personalize your baggage with ribbons, stickers or any other accessory that will make it easier for you to identify it on the baggage carousel.

• Make sure the size of your baggage meets your needs and check that it is properly closed. Over-stuffed baggage could burst open during transit.

• Transport valuable, fragile and indispensable objects like keys, documents, jewelry, cash, medication and prescriptions in your carry-on baggage.

• Check whether your items can be transported in the passenger cabin or in the cargo hold.

• Take pictures of your checked baggage before travelling.